STTOKE INC. Reviews 

Customer service is top notch. Had to get a mug lid replaced. Messaged them and they got back to me on the same day!!! Thanks!!!

I love STTOKE cups. They keep your drinks hot or cold depending on what you need them to do. And the new lids are great! I had tried a different brand of cup years ago, in my pursuit of a reusable cup, but it was completely ceramic. This all ceramic cup was heavy, wasn't spill proof/leak proof, didn't keep the drink hot/warm and it didn't hold a lot of liquid. I kind of gave up on reusable cups/tumblers for a while until about 5 or 6 years ago, when I decided to look into reusable cups again. I found out about STTOKE through an internet article. I got my first STTOKE cup (12 oz black with the original non-threaded lid) and it's been love ever since. STTOKE cups are the right blend of ceramic and steel to keep your drinks hot/cold and tasty! They are portable and indeed are shatterproof. 10 out of 10 would recommend to friends and family!

I recently purchased two ceramic mugs from STTOKE, which were advertised as including one free straw tip per mug. When my order arrived, none of the straw tips were included. I initially assumed they may have been misplaced during packaging or lost in transit. We made sure to have a thorough look through the packaging as well, but had no luck.

I contacted customer support about this very simple issue, expecting a straightforward resolution. Instead, I experienced delays, the need for repeated follow-ups, and an extremely disappointing response from a representative named Sophie.

After several back-and-forths, I was eventually sent a so-called “packing video” of what was allegedly my order being packaged in a warehouse, presented as proof that the straw tips were included.

The video does not clearly identify the straw tips, nor does it demonstrate that the order shown was actually mine.

What it did convey was a subtle implication that I was being dishonest — over two tiny silicone or plastic tips that would cost next to nothing to replace.

What is most disappointing is that this was a genuine and reasonable request, yet instead of prioritising customer satisfaction, the company chose to delay resolution and push responsibility back onto the customer.

I have never experienced such poor treatment from an online retailer, particularly when most companies resolve missing-item issues quickly and respectfully.

We are not talking about missing mugs, but two minor accessories that could easily fit in the palm of your hand.

Put into perspective, it’s like receiving a takeaway coffee with no lid — clearly missing, not catastrophic, and normally resolved instantly. Instead, time and effort were spent producing warehouse footage rather than simply addressing the issue.

This entire experience left me feeling irritated, belittled, and undervalued as a customer. I expected far better from a company of this size and reputation.

Unfortunately, this is not an isolated experience. In the past, I’ve had issues with STTOKE lids, and even getting replacements was unnecessarily difficult.

Based on these repeated experiences, I would not recommend STTOKE.

For a reasonably established company, the level of customer service is genuinely appalling.

Excellent product and highly recommend if you are looking for a coffee cup that can at least keep it warm for 2 hours or more.

Am happy with built quality and the timeless design, got the other 2 swirl cup too which fit it nicely. Still exploring what other drinks can i use for the sharing jug 😁

Suggestion to have both side with the logo for photo taking purpose

So loving it! My colleagues love them too! Gonna order another 2 more! Great creation Stoke!!! ❤️

The most pleasant travel mug use experience I've had. No metal taste, no silicone or plastic smell, no built-up coffee smell, no condensation transferring from the open lid to my nose, genuinely leakproof (I bike commute with it lying down in my bag), lid is translucent so you know where the liquid is relative to your angle instead of it ambushing your face. It keeps my tea/coffee hot for ~2 hours, which is plenty as I'm generally ready to refill it by then anyway. I have thermoses that hold heat longer I find annoying because my tea never cools down enough to drink in a reasonable time 😂 The ceramic doesn't weigh any more than my fully metal mugs either! Absolutely love. I imagine I'll be buying backups.

Amazing product, I always love the line of stuff sttoke makes, perfectly using it for a lot of things, not just coffee and tea which is very cool.

Been using their products for a few years now…always awesome…

Love the new sharing Jug. It blend well with the Swirl Home Cup.

the whole service and the product itself is top dawg stuff. I own like 16 sttoke products, no ragrats

Lost my blue commuter cup 😞 so I had to buy another one. Got the grey one (in case the blue one turns up) and still love the quality of these traveller cups. No metallic or plastic taste, insulation makes it cool to hold and keeps coffee hot. Nice hand feel. Also the lid has improved - better sipping experience! Thanks Sttoke.

This mug looks sleek without trying too hard. The matte finish gives it a modern vibe, and it feels sturdy enough that you don’t panic if it slips out of your hand.

Sophie from customer service went above and beyond to help me with an issue I had with my order. She was very communicative and helpful. Can’t credit her enough for my great experience.

So far so good! Love the grip (it’s not too big for my hands and the color options, though a little pricey.

I've bought not 1 but total 4 Stoke cups. To use at home, in the office and on the go. My wife shares to use the Stoke Ceremic cup too.
I like the design and how it can still keep my hot drink hot and cold drinks cold whenever I'm on the go or at home and in the car. And it's leakproof.
It comes in alot of designs and colours. I got myself a Glow In The Dark series of a whale. My favourite. And an Earth Series.
Overall a good investment and I encourage people to get theirs too.

This was a product I didn't know I needed until I saw it. I like the insulation ability of stainless steel thermal cups like Yetis to keep drinks hot or cold for hours, but can taste the metal, so avoid them. Sttoke has solved this issue. I have now purchased 4 of them.

Great taste for the coffee. The ceramic lining really make a difference in the taste

Beautifully made Commuter Coffee cups (bought the double pack). Very impressed. Only item to note is getting the Barista to realize the cups have a screw on top, not push down lid.

Good quality .. this is the 4th time I buy sttoke products