Ordered a SubCold small fridge 85L for a home bar after 2 returned orders for a COMFEE home bar fridge from Amazon, which both turned up severely damaged. SubCold was delivered quickly and on the... Toon meer
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Very helpful customer service (CS) - the first fridge was faulty but CS immediately arranged for a replacement. DPD unfortunately let them down on the arranged pick up time but this was quickly resolv... Toon meer
Absolutely love them which is why I purchased two. They hold so much, are brilliant to keep cold in the car then swap to our caravan. They are so lovely looking, I have two Hexagon matching ones, they... Toon meer
Bedrijf heeft geantwoord
I needed a small refrigerator with very specific size restrictions to go into a boat. It was to replace one that has been working without issue for over 20 years, so I hadn't really thought about... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Contactgegevens
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Verenigd Koninkrijk
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I needed a small refrigerator with very…
I needed a small refrigerator with very specific size restrictions to go into a boat. It was to replace one that has been working without issue for over 20 years, so I hadn't really thought about it until I had to.
So finding your site in a Google search, liking what you offer and then coming across this unit which has more room inside but a smaller footprint that the old one was a real benefit.
It arrived next day, I installed it the day after that and it is doing sterling work.
Hopefully I don't have to worry about this again for another 20 years !
8 juni 2026
Antwoord van Subcold
Dear Mr Davis,
Thank you for your fantastic 5* review! We’re really pleased to hear you found a fridge that fit your specific size requirements for your boat, especially with more internal space and a smaller footprint than your previous unit.
It’s great to know it arrived the next day, was installed smoothly, and is already doing sterling work. We hope it continues to serve you well for many years to come!
Best Wishes, Subcold Team
I am yet to receive my order from Evri…
I am yet to receive my order from Evri . The packaged has been delayed
8 juni 2026
Antwoord van Subcold
Dear Customer,
We can confirm your order was shipped on time from our side, so it does look like this delay has occurred while the parcel is with Evri. We understand how frustrating it is to be waiting for an order, especially when the tracking has not progressed as expected.
As the issue relates to the courier’s handling and delivery of the parcel, you may also wish to share your feedback directly with Evri regarding the delay. That said, please do email our customer support team with your order details, and we’ll be happy to look into this further if needed!
Best Wishes,
Subcold Team
Very cute mini fridge.
Very cute mini fridge.. what I like is that it has a portable handle ..
6 juni 2026
Antwoord van Subcold
Dear Pamela,
Thank you for your lovely review. We’re really pleased to hear you’re enjoying your cute mini fridge and that the portable handle is a handy feature for you.
We hope it keeps your drinks and snacks nicely chilled wherever you use it! ❄️
Best Wishes, Subcold Team
The ice compartment doesn't close…
The ice compartment doesn't close properly so it keeps icing up and leaking water into the fridge .I have to keep switching the fridge off, leaving it to defrost and then switching it on again. very frustrating!
11 mei 2026
Antwoord van Subcold
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that the ice compartment has been frustrating to use and that you’ve had to keep defrosting the fridge.
Just to clarify, this model is a fridge with an ice box rather than a freezer, so the ice compartment is designed with a flap rather than a sealed freezer-style door. If it is icing up heavily, the temperature setting may be too low, so adjusting it slightly warmer may help reduce ice build-up and prevent water from leaking into the fridge.
Best Wishes,
Subcold Team
Item arrived on time
Item arrived on time, given a time slot. Bought for a friend who is in a care home. It’s amazing the difference it has made to her. Ideal size and the quality of the fridge is excellent.
2 juni 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Customer,
Thank you so much for your lovely review.
We’re really pleased to hear the item arrived on time and that the time slot was helpful. It’s wonderful to know the fridge has made such a positive difference for your friend in the care home. We’re glad the size is ideal and that you’re happy with the quality too.
Best Wishes,
Subcold Team
Great Value
Well made, works well, price, holds temperature, good packaging. Keep up the good work guys ⭐️⭐️⭐️⭐️⭐️
5 juni 2026
Antwoord van Subcold
Dear Mark,
Thank you so much for your fantastic 5-star review! ⭐️
We’re really pleased to hear you found your Subcold product to be great value, well made, and working well. It’s brilliant to know it’s holding temperature as expected and arrived safely with good packaging too.
Your kind words mean a lot to us — we’ll definitely keep up the good work! ❄️
Best Wishes, Subcold Team
just as they said in terms of delivery
30 mei 2026
Antwoord van Subcold
Dear Customer,
Thank you for your feedback! We’re really pleased to hear that the delivery was just as expected and everything went as stated.
We appreciate you choosing Subcold.
Best Wishes, Subcold Team
Rather disappointed by the mini cooler
Rather disappointed by the mini cooler, I have had it on now for 6 hours but it isn’t very cold at all. I bought it to put my cheese and small bottle of milk cool as my fridge is broken, but there is no room in it at all. There other products might be ok but I really don’t rate this at all.
5 juni 2026
Antwoord van Subcold
Dear Customer,
Thank you for your feedback.
We’re sorry to hear you’re disappointed with your mini cooler and that it hasn’t met your expectations. We understand this can be frustrating,
Please contact our customer service team at sales@subcold.com with your order details, and they will be happy to look into this further for you.
Best Wishes,
Subcold Team
Great Drinks Fridge
Delivered rapidly, this a great fridge for my man cave.
Holds 36x 150ml tonic cans on the top shelf, perfect for those of us who enjoy a Gin.
Very pleased with this purchase
2 juni 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Rich,
Thank you for your lovely review! We’re really pleased to hear your drinks fridge arrived rapidly and is a great fit for your man cave.
It’s brilliant to know it holds your tonic cans perfectly too — sounds ideal for keeping those G&Ts nicely chilled 🧊
Best Wishes, Subcold Team
Easy site to order from
Easy site to order from, very quick turnaround, we were very impressed. Delivery perfect , the beer fridge is brilliant, keeps our drinks very cold. Very happy with this purchase. Thank you
29 mei 2026
Antwoord van Subcold
Dear Patricia,
Thank you so much for your lovely review.
We’re delighted to hear you found the website easy to order from and that everything arrived quickly and smoothly. It’s great to know your beer fridge is doing a brilliant job keeping your drinks very cold — perfect for enjoying chilled drinks at home! ❄️
We really appreciate your kind feedback and are so pleased you’re happy with your purchase.
Best Wishes, Subcold Team
A good overall experience
I have found the process of ordering, delivery, and any on going questions have been seamless. The equipment I purchased has been brilliant for my floor type.
3 juni 2026
Antwoord van Subcold
Dear Linda,
Thank you for your great review.
We’re really pleased to hear that your experience with ordering, delivery, and any follow-up questions has been seamless. It’s also fantastic to know the equipment has been brilliant for your floor type and is working well for your needs.
We truly appreciate your feedback and are glad you’ve had such a positive overall experience.
Best Wishes, Subcold Team
A good looking tall beer fridge!
A good experience, from ordering to delivery. Delivered when I wanted and placed in the room i wanted, a very nice looking fridge , it looks well made and substantial. Now the proof is in the pudding, but I have to say, as soon as it was turned on you could feel the chill !
8 juni 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Paul,
Thank you for your fantastic 5* review.
We’re really pleased to hear you had a good experience from ordering through to delivery, and that the fridge was placed just where you wanted it. It’s great to know you’re happy with the look and build quality of your tall beer fridge too.
We’re especially glad it started chilling so quickly — there’s nothing better than feeling that cool air straight away! ❄️
Best Wishes, Subcold Team
I purchased the fridge for a bedroom…
I purchased the fridge for a bedroom based on it being quiet - however there is a popping noise whenever it stops rendering it unfit for use in a bedroom without additional soundproofing. Other than that, the fridge works well.
8 juni 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Customer,
Thank you for sharing your feedback with us.
We’re pleased to hear that the fridge is working well overall, but we’re sorry to learn that the noise when it stops has made it unsuitable for bedroom use. We understand how frustrating this must be, especially when quiet operation was an important factor in your purchase.
Some sounds can occur during the cooling cycle as internal components expand or contract, but we appreciate that this can still be disruptive in a quiet room
Best Wishes, Subcold Team
Ordered a free dtanding beer fridge
Ordered a free dtanding beer fridge. Great item, really smart and quiet, a very good price too. Fast and efficient delivery. Reslly pleased with the whole process.
4 juni 2026
Antwoord van Subcold
Dear Mandy,
Thank you so much for your review.
We’re delighted to hear you’re really pleased with your freestanding beer fridge and that you found it smart, quiet, and good value. It’s great to know the delivery was fast and efficient too, making the whole process a positive one from start to finish.
We hope you enjoy keeping your drinks perfectly chilled! ❄️
Best Wishes, Subcold Team
Arrived promptly and looks great
Arrived promptly and looks great , not plugged in yet but hopefully will be done ☑️
4 juni 2026
Antwoord van Subcold
Dear Steve,
Thank you for your 5* review!
We’re pleased to hear your order arrived promptly and that you’re happy with how it looks so far. We hope you enjoy using it once it’s all plugged in and ready to go — perfectly chilled drinks await! ❄️
Best Wishes, Subcold Team
Very sleek mini fridge
Very sleek mini fridge - brought this as a present for my other half to go in his office. It looks great. Super fast delivery as well!
2 juni 2026
Antwoord van Subcold
Dear Chloe,
Thank you for your lovely review!
We’re really pleased to hear the mini fridge looks sleek and fits nicely in your other half’s office. It sounds like a great gift, and we’re glad the delivery reached you so quickly too.
We hope he enjoys keeping his drinks nicely chilled while working ❄️
Best Wishes, Subcold Team
Great product at great price
Great product at great price, well packaged and delivered in great time
2 juni 2026
Antwoord van Subcold
Dear Paul,
Thank you for your fantastic review!
We’re really pleased to hear you’re happy with the product, price, packaging, and delivery time. It’s great to know everything arrived smoothly and met your expectations.
Best Wishes, Subcold Team
I had terrible customer service from…
I had terrible customer service from this company. I bought a second wine cooler from them as my first one broke due to it not working anymore it wasnt cooling at all. Bought a new one to replace it in September and it states the wine cooler is ‘ Fully Compliant and Includes Full 1-Year Warranty Period for Extra Peace of Mind!’ The cooler stopped working and cooling so as it’s under warranty still I contacted them and straight away they were saying it would have to be sent back to us and see if it’s under the warranty! When it states a full one year warranty everywhere. 8 months after purchase the wine cooler it shouldn’t have stopped working seeing as it was the second one to break. I said it must be a fault with them which they said they don’t have complaints about. Every email I sent was responded to basically saying it won’t be covered under warranty. So what is the point in having one then. I would avoid at all cost.
5 juni 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Kate,
Thank you for your feedback, and we’re sorry to hear you feel disappointed with the service received.
We would like to clarify that we have advised on several occasions that the unit can be returned to us for warranty assessment. As with all warranty claims, the product does need to be inspected first so we can confirm the fault and whether it falls within the warranty terms.
It is also important to note that this product is a wine cooler, designed specifically for storing wine within the intended temperature range. It is not designed or recommended for storing milk or other perishable dairy products, as this may affect performance and suitability for use.
We do appreciate your frustration, especially as this is your second purchase, and we have not refused to look into the matter. We remain happy to assess the unit under the warranty process if it is returned to us as advised.
Best Wishes,
Subcold Team
Poor customer service support
Driver could not find me. Lived here for 31 years and address label is correct with contact number but no call . Sent back to Subcold and contacted asking them to send out as I am disabled And need for storage of meds during heat. They said can’t send out until courier brings back to warehouse. `DPD tracking shows clearly not delivered and returned to Subcold but won’t send out order .
1 juni 2026
Antwoord van Subcold
Dear Customer,
Thank you for your feedback. We’re sorry to hear about the delivery issues you experienced.
According to our records, the parcel was returned to us by the courier after they reported being unable to complete the delivery.
As advised by email and live chat, a replacement could be arranged once the original parcel had been received back at our warehouse.
We understand this was frustrating, particularly given the intended use of the product, and we appreciate your patience while the return was being processed.
You may also want to share your experience with DPD as we have tried our best to resolve this as fast as possible for you.
Best Wishes,
Subcold Team
Easy to order on line
Easy to order on line. Quick delivery. Product looks nice. No complaints.
5 juni 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Kevin,
Thank you for your great review!
We’re really pleased to hear ordering online was easy, delivery was quick, and that you’re happy with how the product looks. It’s lovely to know everything went smoothly and you have no complaints.
Best Wishes,
Subcold Team
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