SUEZ recycling and recovery UK Reviews 

Excellent great job very helpful.

Absolutely terrible experience with SUEZ. They repeatedly missed our recycling bin collections despite multiple complaints by email and phone. Instead of resolving the issue, they completely ignored our messages and pushed us to switch to another provider.

When we cancelled within the 30-day grace period, they still tried to charge us 43% of the remaining contract value, even though their poor service caused the cancellation in the first place. Extremely unprofessional and unethical behaviour.

We have full email and call evidence of their negligence and have already reported them to the council. Would never recommend SUEZ to any business — poor service, poor communication, and no accountability.

The person I sopke to on the phone was lovely but I didn't get the outcome I was told would happen

Make a call to ask for extra waste to be picked up, and it was all done on the same day.

I am 8 years customer with suez it’s the best service comparing with the other companies.

Great customer service when calling for extra collections,
Very reliable collections well done to all the staff👏🙏

To the female driver of the Suez lorry today at 11.05 at the Bell junction on the A127, you collected the refuse then refused to let me into the inside lane. You then proceeded to drive at great speed through the BP garage into Hobleythick Lane where I met you again just about to pull out in front of me at speed! You shouldn’t be in charge of a reuse lorry in my opinion. Very poor driving.

Deliveries
When I had a problem I contacted and they kept me in the loop. It was explained to me what would happen next and the issue was resolved very quickly.

No complaints. SUEZ have been taking care of our waste for a number of months now into a 3 year contract and the office and collection staff have never given us any reason to complain. The waste is always collected on time and without complaints, and our bin isn't in the easiest location to collect from.

The driver left the new bin on the other side of our security gates. Only because I had to go out and notice that there was a bin there - and queried it with the office - that I discovered that it had been left. We are on the same campus as another school and they were unsure if it was theirs or ours.

Always a week late - turn up when they want randomly

They are very bad company

Every other collection in being rescheduled at the moment, and had several collections missed altogether

Complete confusion between the various personnel that dealt with our request for an additional bin - customer service agents not accepting what they are told by their customer. Suggestion would be to improve record keeping and key data for searching records.

It was disappointing that when I raised the issue that I shouldnt be billed for my non collections I was then told to raise the issue when my invoice was issued and this would be looked at. I then had to email the people that I had already spoken to about it already, why could it just not be done at the time. It also took nearly a week to respond to this request.

I also still have the outstanding issue of my duty ofcare documents are not cbeing emailed in an editable PDF, I spoke to someone about this and he said he would look into it. Nothing has been done and he has not returned my calls. It seems tha the only way to get a response it to leave a bad review because last time I did it he was on the phone within 4 hours.

Took over a month to receive our seagull sack from ordering. We couldn't put out our rubbish without

Immediate response and action to my request-I like the efficiency

Good service