Horrific service, bins have missed repeatedly over the last 3 months - they can only be bothered to empty half the bins in the shed if they bother coming at all. Repeated complaints to the council who... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never ha... Toon meer
Bedrijf heeft geantwoord
We have had an excellent experience with Suez so far. They are always on time and very helpful with any queries we may have. Brett has been a massive help throughout, by constantly keeping in touch an... Toon meer
Suez Customer Services are shockingly bad at responding to issues. When they have details emailed to them, you get an automated case created email and then will receive a second automated case... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Contactgegevens
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Verenigd Koninkrijk
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,7
Slecht
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Always a great service with SUEZ and if…
Always a great service with SUEZ and if there is an issue they advise you by email which is also good!
5 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Alison,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Antwoord van SUEZ recycling and recovery UK
Dear Anuoluwapo,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Antwoord van SUEZ recycling and recovery UK
Dear Marilyn,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Easy to sort any issues out
Easy to sort any issues out, polite and professional staff that put the bins back in the enclosed area
30 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Kevin,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
No longer valued…
After near a decade of working together, and with no notice, our contract valued at c£20k no longer warrants an account manager. Simple enquiries now take a week to turn around.
3 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Chris, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Smooth Contract Review
Domonic Aighton has helped to revise our contract. Everything has gone very smoothly.
31 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear John,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
A professional company
The drivers go above and beyond and the overall service from this company has been fantastic. Our account manager is always helpful and having access to an online portal makes it a good experience.
10 september 2025
Review zonder uitnodiging
Antwoord van SUEZ recycling and recovery UK
Hi Rebecca,
Thank you for taking the time to give us your feedback.
We appreciate you taking the time to share your thoughts. To help us share this effectively internally, we've requested some additional details.
Kind regards,
Chloe
Exceptional Service
I have used Suez for a number of years now and cannot fault them. They service on time as per the schedule and the drivers are great. Never had an issue and would highly recommend them.
20 oktober 2025
Review zonder uitnodiging
Antwoord van SUEZ recycling and recovery UK
Hi Adam,
Thank you for taking the time to give us your feedback.
We appreciate you taking the time to share your thoughts. To help us share this effectively internally, we've requested some additional details.
Kind regards,
Chloe
quick & professional service
30 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Jane,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
We have still not received our bins
We have still not received our bins. Originally promised for 31/10
31 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Linda, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Very easy to communicate with customer…
Very easy to communicate with customer service team and they always sort the issue promptly.
30 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Valerina,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Many missed collections
We have had many missed collections (largely food waste), it has taken quite a while with lots of communication to sort out and still uncertain if things are remedied going forward.
29 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Claire, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
We keep getting missed on rubbish…
We keep getting missed on rubbish collections. When calling the office they couldn't tell me why or what time the team collected. They said they would contact the team and find out. Next thing I know the report is closed eith no answers.
28 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Gail, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Need clearing bins at Weekends.
Experienced several times no clearing bins during weekends. Hope company could arrange another staffs to cover while someone is on annual leave or on holiday.
23 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear customer, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Completely unreliable service would not…
Completely unreliable service would not recommend to anyone if I could take more stars away, I will give minus stars i’m constantly calling in to find out when my general waste has not been collected and I’m always getting told lies to say it’s in hand they would collected the next day and yet still nothing i’ve had to put rubbish into my own car and take it to a different site. That is how bad the service is. It was getting that bad we had flies all over the bins and it was disgusting for a school this isn’t the first time I have complained it just feels like we’re not being listened to and they don’t care
27 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Michael, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Extremely helpful collection operative…
Extremely helpful collection operative .
Good price
21 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Nigel,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Your subcontractors Lili arrived to…
Your subcontractors Lili arrived to collect waste at 05.57 on 30/10/25 despite Suez being told that no one would be there until 8am to unlock the secured bins
21 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Paul, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Antwoord van SUEZ recycling and recovery UK
Dear Paul, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
It took 5 phone calls and 3 emails to…
It took 5 phone calls and 3 emails to get a response
23 oktober 2025
Antwoord van SUEZ recycling and recovery UK
Dear Charlie, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
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