Sunnamusk London - Bullring & Grand Central Reviews 113

TrustScore 4 uit 5

4,1

Site A, Upper Mall West, B5 4BU Birmingham, GB


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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I would strongly advise against shopping here. I was sold three items by a member of the sales team and was explicitly told that I could return or exchange them, provided they remained unopened. When... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a tester which lasted over 7 days. So I brought the discovery set to see which fragrance I liked best. Went back to the birmingham branch and purchased 2 parfume oils. They did not disappoint.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The first time I purchased an oud perfume from Sunnah Musk, it was purely by chance, but to my surprise, my picky husband absolutely loved it. However, since their perfumes are quite expensive,... Toon meer

Beoordeeld met 5 van de 5 sterren

Your customer service is very good. The product is excellent. I have had many complements on what I am wearing that smells so good.

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Parfumerie
  2. Cosmetica en parfums leverancier
  3. Cosmeticawinkel

Geschreven door het bedrijf

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contactgegevens

  • Site A, Upper Mall West, B5 4BU, Birmingham, Verenigd Koninkrijk

4,1

Goed

TrustScore 4 uit 5

113 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

What a scam

What a scam. About 2 weeks ago i was given a sample of golden dust on a card. It was a beautiful strong smell and i put it in my purse which still after 2 weeks smells nice. Me and my partner both joked that they are probably sampling out the real stuff to get you to buy their products, which is probably cheap tacky perfume... we wasn't wrong! I got a 50ml bottle yesterday from Birmingham. I have sprayed a generous amount and you cant smell anything! Even my partner didn't notice i had it on! Its a scam! I have wasted my money on this cheap cr.p! Perfume from a pound shop would last longer! Please don't waste your money.

5 oktober 2023
Review zonder uitnodiging
Logo Sunnamusk London - Bullring & Grand Central

Antwoord van Sunnamusk London - Bullring & Grand Central

Hi Gem,

Thank you for getting in touch and providing this feedback. We are so sorry to hear about your experience and that the longevity did not match your expectations.

Perfumes perform differently on skin and paper, so it is expected that the tester card will have the scent lasting longer than on your skin.

As a reminder, the top and middle notes of a fragrance will not last as long as the base notes, which in the case of Golden Dust are Musk and Amber. (the other notes such as Grapefruit and Vanilla will last the least).

We have made internal notes about this and we'll make sure to investigate it further.

Once more we apologise for this experience. If you have anything else you would like to report, please do so by emailing us at online@sunnamusk.com.

Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Brilliant service

Really like their collection and variety. Everybody’s happy to help, all have a great taste in scents and know which to recommend.

30 augustus 2023
Beoordeeld met 5 van de 5 sterren

All samples are amazingly wonderfull…

All samples are amazingly wonderfull fragrances

25 april 2023
Logo Sunnamusk London - Bullring & Grand Central

Antwoord van Sunnamusk London - Bullring & Grand Central

Hi Shammame,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Beoordeeld met 5 van de 5 sterren

Haroon from Birmingham Bullring store…

Haroon from Birmingham Bullring store was absolutely amazing. He helped me with the issues I was facing online and eventually I was able to make a purchase from the store abid ambre.
Thanks Haroon.

1 mei 2023
Review zonder uitnodiging
Logo Sunnamusk London - Bullring & Grand Central

Antwoord van Sunnamusk London - Bullring & Grand Central

Hi Tahmina,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Beoordeeld met 5 van de 5 sterren
Logo Sunnamusk London - Bullring & Grand Central

Antwoord van Sunnamusk London - Bullring & Grand Central

Hi Levi,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Beoordeeld met 5 van de 5 sterren

Haider from the Bull ring branch was…

Haider from the Bull ring branch was very helpful.

2 april 2023
Review zonder uitnodiging
Logo Sunnamusk London - Bullring & Grand Central

Antwoord van Sunnamusk London - Bullring & Grand Central

Hi Khan,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Beoordeeld met 3 van de 5 sterren

The quality,

I am so exitted abouth this perfume oil, is wonderful , i 've done a good choise bayed from this Brand, thank you

13 maart 2023
Logo Sunnamusk London - Bullring & Grand Central

Antwoord van Sunnamusk London - Bullring & Grand Central

Hi Diana,

Thank you for taking the time to leave a review.

We will take all feedback on board and hope we can improve this to a 5-star rating next time.

Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Beoordeeld met 1 van de 5 sterren

Wasted my money

26 februari 2023
Logo Sunnamusk London - Bullring & Grand Central

Antwoord van Sunnamusk London - Bullring & Grand Central

Hi Nyan,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

Could you please provide more details about the issue to investigate your feedback further.
We would love to discuss this further via email- online@sunnamusk.com

We are really sorry for the inconvenience.

Kind Regards,
Customer Service
Sunnamusk London

Beoordeeld met 5 van de 5 sterren

Never heard of sunnamusk before .I was…

Never heard of sunnamusk before .I was in a shopping center where a representative was offering sample cards out and a spray of the product I wasn't too keen on the one but by the time I had walked around and it had settled on me it smelt lovely .my husband had a spray on him too and that was also very nice ,so when I got home I decided to order 2 bottles one of gold dust and one abid amber very pleased with them both, and it was very quick delivery . definitely order again.

14 november 2022
Beoordeeld met 5 van de 5 sterren

Salim the super seller :D

Salim the man that served me and my sister was absolutely fantastic. He had lovely mannerisms and made us laugh. Infact we were just passing by the SunnahMusk stall in Merryhill Shopping Center, Dudley, on this day, with no plan to buy fragrances on this particular occasion. His selling skills are top rated! he sold us 3 bottles and we are planning to go back another day for more of these fragranced oils. This was the first time i had bought from SunnahMusk infact i'd never even heard of them before but now I will definately be a returning customer. This guy 'Salim' definately needs to get 'an employee of the month/year' recognition. The service we received was above and beyond our expectations.

12 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was approached by a gentleman named…

I was approached by a gentleman named 'Salim' who was in MerryHill shopping Centre, Brierley Hill on that day, usually at Bullring, Birmingham. The experience / service was excellent. I had no plan to buy these fragranced oils but his selling skills were so good we simply couldn't refuse and bought 3 bottles. I was very pleased with the product and packaging and in general the level of service. I can see why this guy is a manager he knew his stuff!

12 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sample made me go full hurdle …

I had a sample of the musk whilst out shopping and put the tester in my bag the smell has lingered and every time I opened my bag I would get a waft of this gorgeous smell. I ordered myself one at the earliest opportunity 😬

2 september 2022

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