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Beoordeeld met 5 van de 5 sterren

Having recently built an outdoor covered pergola in our bottom garden we wanted some way to heat the space. We don't get any sun down there so its always a bit cooler in the evenings but its... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I bought IR panel heaters X2 worth over £600, I started to realise they were faulty, turning off and not turning on - I contact the customer services who asked for some photos and advised and said the... Toon meer

Beoordeeld met 2 van de 5 sterren

I was shipped a used item instead of a new item, which i could tell straight away from the markings and the LCD display. After negotiating discount rather than sending the item back I realised tha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered 2 wall patio heaters, unfortunately one was damaged in transport. The office handled the situation extremely well and sent a replacement out straight away. A company is sometimes better jud... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verwarmingsapparatuur leverancier

Geschreven door het bedrijf

Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

726 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 85% van zijn negatieve reviews beantwoord

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3,9

Alle reviews

(726)

32 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Following on from my review of…

Following on from my review of purchasing the heat bar it arrived the next day and my husband put it up on that weekend. Absolutely brilliant it heats extremely well quickly and most importantly in these times cheaply. You can set on a timer weekly when you want it to come on and go off, at what temperature. The only downside for us is the length of the lead to fit to the plug so we couldn’t put it exactly where we wanted as the lead is to short but having it where we have it heats the hallway aswell if we leave the door open so that’s a good compromise. These heat bars are great do a great job and very economically 5* Thankyou.

25 september 2024
Review zonder uitnodiging
Logo Surya Heating

Antwoord van Surya Heating

Thank you so much for your great review! It's great to hear that you're getting on great with your Bar Heater. If you need any further assistance from us in the future, just let us know on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Just all fine

6 september 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Richard! Thank you for your great review! If you need anything else from us, just let us know on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Prompt arrival

Prompt arrival. Does what it says.

4 september 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Louise! Thank you so much for your review! If you need anything else from us in the future, just let us know on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren
Logo Surya Heating

Antwoord van Surya Heating

Hi Scott! Thank you so much for your great review! You're more than welcome to give us a call on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Very fast service

Very fast service, many thanks

28 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Gareth! Thank you so much for your great review! Please do let us know if there is anything else we can help you with on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Really great support from Simon

Really great support from Simon. He explained simply and clearly the attributes of each type of heater.

9 september 2024
Review zonder uitnodiging
Logo Surya Heating

Antwoord van Surya Heating

Hi Jacqueline! Thank you so much for your amazing review! It's great to hear that Simon was such a huge help for you. We're available on 0116 321 4124 if you need anything further from us in the future. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Ideal 'sunshine heat'

2 september 2024
Logo Surya Heating

Antwoord van Surya Heating

Thank you so much for your review! We're available on 0116 321 4124 if you need anything further from us. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Excellent advice and knowledge

Initially I was looking at infrared panel heating options online and came across Surya Heating website. Their prices appeared relatively reasonable. I was not 100% sure on the type of infrared heater or size I would need for the area in question so contacted them via email. Simon promptly answered, after advising him of the room type and emailing him the measurements of the area, I received great advice on the type of heater I would need, the number required and the wattage. On Simons recommendation, I purchased 2 Zenos 1200w wifi enabled bar heaters. These were for a conservatory - quite restricted on wall height. The Zenos bars are perfect for the height of the wall, come with remote control and are wifi enabled. I downloaded the Smart Life app – this was straightforward, getting the heaters added, setting the temperature and timer up were all easy. The Zenos bars heated the room and got to temperature quickly, once the desired temp was reached the bars stopped using energy and would only come back on briefly if the temp dropped. I was keeping an eye on the smart meter during the process and couldn’t believe how effective and efficient they were. The smart meter indicated in the lower end of the green area once up to temp. The conservatory remained really toastie all evening! Overall, communication, knowledge, prompt delivery and answering a query once I had the heaters delivered were all spot on, cannot fault. Simon was prompt at answering emails and helpful. These are brand new, and I have had one evening so I would be interested to see how they perform consistently and if the need arises whether I had any aftersales/queries Surya will remain helpful. I am already thinking about more infrared heaters in another area of the house once renovated if all goes to plan I would recommend & use Surya again for any infrared heating products/requirements. Thank you, Karen

5 september 2024
Review zonder uitnodiging
Logo Surya Heating

Antwoord van Surya Heating

Hi Karen! Thank you so much for your amazing review! It's great to hear how you're getting on so well with your Zenos Bar Heater! Simon is great at advising for all sorts of projects, and it's fantastic to hear that you were so pleased with his service. Please do let us know if you need anything else in the future, Simon and the rest of the team would be more than happy to help, just give us a call on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Product & price good

Product, price and communication is good (only problem is conflicting info about opening hours!!

2 september 2024
Logo Surya Heating

Antwoord van Surya Heating

Thank you for your great review! We're glad to hear that you're happy with the product and the service, though we can confirm that our opening hours are Monday to Friday, 8:30am to 5pm - apologies for any confusion on that front! Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Good product for old buildings and rooms with flat rooves.

Informative call handler. Helpful not pushy. . I bought the IR round mirror with WiFi for a bathroom with a cold flat roof. The WiFi was a little tricky to connect like most WiFi connected products. Remote thermostat is great as it can be put in another cooler place if the first location heats up too quickly and switches the heater off. The mirror heats quickly and once the room is heated the heat remains for a long time after the heater switches off. The edges of the mirror seem convex and slightly distorted which I presume helps with heat distribution. It isn't a negative. I like this product and would recommend it. I hope it lasts as it is expensive to buy but not to run. The wattage is quite low in comparison to other electric panel heaters.

6 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Thank you so much for your fantastic review! We hope that your Mirror Panel keeps your bathroom lovely and warm! If you need anything further from us, please feel free to give us a shout on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Great service and Product

Great service and Product

28 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Patricia! Thank you so much for your brill review! Just give us a shout on 0116 321 4124 if you need anything further from us. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Service was great

The gentleman I spoke to on the phone was very helpful, and the products arrived when I was told they would arrive.

30 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Thank you so much for your fab review! We're happy to hear that our service was up to scratch! If you need anything further from us just let us know on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Fantastic

Great experience from the first phone call requesting information on the heater. Item arrived very quickly and very impressed with the quality!

15 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Caroline! Thank you so much for your great review! It's brill to hear that you love your heater! Please just let us know on 0116 321 4124 if you need anything further from us. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Portable IR panel seems exactly as expected

The IR panel seems good and it arrived on time - all good!

28 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Patrick! Thank you so much for your awesome review! Just let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Brilliant quick delivery,No problems…

Brilliant quick delivery,No problems Exactly what I wanted and they delivered

19 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Lorraine! Thank you so much for your amazing review! It's made our day reading how happy you are with our service. If you need anything from us in the meantime, just let us know on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Good value heater

Good value heater, easy to install and works well!

19 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Paul! Thank you for your amazing review! Give us a shout if you need anything else from us on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

An excellent product

An excellent product. Well designed and presented. Delivery information and actual were perfect

19 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Gordon! Thank you so much for your brill review! We're glad to hear that you love your heater so much. If you need anything else from us in the meantime, just give us a shout on 0116 321 4124. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

My query was answered quickly and my order taken over the phone

I had a query about the distance of the mirror heater from the wall in our small WC. Simon was able to advice me that due to it low wattage 100 - 150 mm would be fine for our location and took my order over the phone.
I was pleased with the help given and how clear and polite he was.

29 augustus 2024
Review zonder uitnodiging
Logo Surya Heating

Antwoord van Surya Heating

Hi Kev! Thank you so much for your great review! It's awesome to hear that Simon was such a huge help for you. Do let us know on 0116 321 4124 if there is anything else we can do for you. The Surya Heating Team.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, I got a clearance IR Picture Panel
I love it & can’t wait to put it up!

16 augustus 2024
Logo Surya Heating

Antwoord van Surya Heating

Hi Ms Berkshire! Thank you so much for your amazing review! Looks like you got a bargain from our clearance heaters! Do let us know how you get on with it! We're always around on 0116 321 4124. The Surya Heating Team.

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