Having recently built an outdoor covered pergola in our bottom garden we wanted some way to heat the space. We don't get any sun down there so its always a bit cooler in the evenings but its... Toon meer
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I bought IR panel heaters X2 worth over £600, I started to realise they were faulty, turning off and not turning on - I contact the customer services who asked for some photos and advised and said the... Toon meer
I was shipped a used item instead of a new item, which i could tell straight away from the markings and the LCD display. After negotiating discount rather than sending the item back I realised tha... Toon meer
Bedrijf heeft geantwoord
I ordered 2 wall patio heaters, unfortunately one was damaged in transport. The office handled the situation extremely well and sent a replacement out straight away. A company is sometimes better jud... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.
Contactgegevens
86 Scudamore Road, LE3 1UQ, Leicester, Verenigd Koninkrijk
- 01163214124
- cs@suryaheating.co.uk
- suryaheating.co.uk
3,9
Goed
726 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Prompt delivery
Prompt delivery. Still to open package so cannot comment yet on quality of product!
Have now got the heaters fitted and working. Can say they are fantastic. Warm up brilliantly. Just awaiting a refund on the suspension kit which we didn't need as we used battens.
16 augustus 2024
Antwoord van Surya Heating
Hi Andrea! Thank you so much for your great review! We hope that you are getting on well with your heater. If you need anything else from us, please feel free to reach out to us on 0116 321 4124. The Surya Heating Team.
Great service for IR heaters
We have had IR heaters for two years now and decided to fit a larger one with a family photo on to the living room and move the living room heater into the bedroom. Kas was very helpful and patient. We took 3 weeks selecting the photo and sending the image but Kas was not pushy and we have now selected the 900w panel with our photo choice and eagerly await it’s delivery which is free of charge on purchases over £50
19 augustus 2024
Review zonder uitnodiging
Antwoord van Surya Heating
Hi Angela! Thank you so much for your brill review! It's great to hear that Kas gave you such great service and that you're happy with your heater - can't wait to see what your custom print looks like! If you need anything further from us, just give us a shout on 0116 321 4124. The Surya Heating Team.
4 Screws fell out of unit after…
4 Screws fell out of unit after unwrapping. They fell out of the plate adjacent to the control unit. I have replaced them but they fell out because they had been overtightened. I can see the screw retainers are stretched. Poor QC on your part.
12 augustus 2024
Antwoord van Surya Heating
Hi James, firstly our apologies for the experience you have had with our heaters. Our heaters are subjected to strict quality control measures to ensure they maintain the highest standards. Unfortunately we cannot guarantee this for every unit. We'd love to rectify this for you, if you can give us a call on 0116 321 4124 then we can look at getting this sorted for you. Our apologies once again. The Surya Heating Team.
Simon the person I dealt with was very…
Simon the person I dealt with was very knowledgeable explaining in detail and not at all pushy, friendly and didn’t rush me to make immediate purchase would recommend
5 augustus 2024
Review zonder uitnodiging
Antwoord van Surya Heating
Hi Hanny! Thank you so much for your great review! It's great to hear that Simon was such a help for you during your purchase. Please let him or the team know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Antwoord van Surya Heating
Hi Nick! Thank you so much for your brill review! Please get in touch on 0116 321 4124 if you need anything further from us in the future. The Surya Heating Team.
Simon was extremely helpful and made…
Simon was extremely helpful and made the complete process of setting up a company account pleasurable.
Our order has been place and look forward to receive the goods as they arrive..
Brian
07802- - -512
17 juli 2024
Review zonder uitnodiging
Antwoord van Surya Heating
Hi Brian! Thank you so much for your fantastic review! It's great to hear that Simon was such a help for you. Do let us know how you get on with your heaters :) if you need anything else from us, please do let us know on 0116 321 4124. The Surya Heating Team.
Very quick delivery
Very quick delivery. Very knowledgeable and helpful. Absolutely brilliant product.
9 juli 2024
Antwoord van Surya Heating
Hi Yvonne! Thank you so much for your amazing review! It's great to hear that you love your heater :) please do let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
Postage took some time but when arrived…
Postage took some time but when arrived it was in perfect order 👍
1 juli 2024
Antwoord van Surya Heating
Hi Michael! Thank you so much for your great review! It's great to hear that you're getting on great with your heater. If you need anything else from us, please feel free to give us a call on 0116 321 4124. The Surya Heating Team.
Would have been 5 star but I discovered…
Would have been 5 star but I discovered that the wrong fuse had been fitted to all the units. Therefore it made me unhappy with the testing carried out by the company.
17 mei 2024
Antwoord van Surya Heating
Hi Valerie, we're sorry to hear about the experience you've had. I've discussed this with my colleagues in the Customer Services department, and we would like to assure you that all our heaters are CE, RoHS and UKCA compliant, and have passed all regulatory testing before being sold to the public. The plugs fitted to all units are rated at 13A (and this is written on the front of the plug), and are more than capable of taking the load of the unit. You have our assurances that your heater is safe to use, and that from the thousands of units we sell annually, we are yet to have any sent back due to incorrect fuses. If you would like to discuss this in more detail to put your mind at ease, our team would be happy to do so on 0116 321 4124. The Surya Heating Team.
Great customer service and suport
Great customer service and suport. Not yet installed but they look great.
11 juni 2024
Antwoord van Surya Heating
Hi David! Thank you so much for your great review! We hope you do enjoy your heaters once they're installed. Please do let us know if you need anything from us on 0116 321 4124. The Surya Heating Team.
Antwoord van Surya Heating
Thank you so much for your brilliant review! If you need anything further from us, please just let us know on 0116 321 4124. The Surya Heating Team.
Antwoord van Surya Heating
Thank you so much for your great review Anne! Please feel free to reach out to us on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
Great service
Great service, the on line stove was easy to navigate with information on the product, with order and delivery from placing the order to delivery,
15 mei 2024
Antwoord van Surya Heating
Thank you so much for your great review! Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
The return process is very painful
The return process is very painful, no replies and won’t refund after sending item back
29 april 2024
Antwoord van Surya Heating
Hi Vitalijus, I'd like to apologise for the experience you have had with us. I've spoken to my colleague in Customer Services, and it looks like there was a delay in the heater coming back to us from the depot. It arrived back at our warehouse on May 15th, my colleague processed your return on the same day, and attempted to call you but there was no answer. He then left you an email, to confirm that your refund has been processed, so it should be back in your account now. I will get my colleague to send you the transaction ID to certify the completion of the refund. Again our apologies for your experience, but we have done everything we can to process your refund in a timely manner. Thank you, the Surya Heating Team.
Great room heater, easily controlled via either the remote controller or via WiFi using the App
Excellent value for money
29 april 2024
Antwoord van Surya Heating
Thank you so much for your great review! We're glad to hear that you're getting on well with your Wi-Fi heater. Please let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
I have returned a faulty item
I have returned a faulty item, it was tested and a replacement was dealt with straight away. Georgia was very helpful with this and with ordering some new lights too.
30 april 2024
Review zonder uitnodiging
Antwoord van Surya Heating
Thank you so much for your great review! It's really nice to hear that Georgia did such a fab job of sorting out a replacement for you. If you ever need anything else from us, please just give us a shout on 0116 321 4124. The Surya Heating Team.
Ordered a replacement for 1 of my…
Ordered a replacement for 1 of my mirror panels, Simon was very knowledgeable and whole process very easy.
Panel arrived the next day.
29 april 2024
Review zonder uitnodiging
Antwoord van Surya Heating
Thank you so much for your amazing review! It's great to hear that Simon was such a huge help for you. If you ever need anything else from Simon or from the rest of the team, just give us a call on 0116 321 4124. The Surya Heating Team.
We are very pleased with the heaters.
We are very pleased with the heaters we purchased for the garage. Customer services at all times been very satisfactory, prior to purchase explained in all details.
29 april 2024
Review zonder uitnodiging
Antwoord van Surya Heating
Hi Alfie! Thank you so much for your great review! It's brilliant to hear that Customer Services met your expectations. If you need anything further from us, please feel free to reach out to us on 0116 321 4124. The Surya Heating Team.
IR picture panel.
I ordered a IR panel and was very pleased with the service and quick delivery. I rang surya up as I did not know how to set the remote Caz talked me through it and was very helpfull indeed.I was so happy with the previous pic I ordered that I ordered a different pic panel today ,I spoke to Caz again and as before very helpfull.Sheila Phillips.
29 april 2024
Review zonder uitnodiging
Antwoord van Surya Heating
Hi Sheila! Thank you so much for your great review! It's great to hear that you're getting on great with your Image IR Panels :) Please let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Antwoord van Surya Heating
Hi Jamal! Thank you so much for your great review! It's great to hear that you're getting on well with your heater. If you need anything else from us, please just get in touch on 0116 321 4124. The Surya Heating Team.
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