Susan Payne Property Reviews 

We found Susan Payne property so easy and genuinely nice to deal with,all the staff were great,but a special mention for the lady who was dealing with our house purchase,jan tooley,she was so easy to speak with and kept us informed every step if the way.a great company

All of the staff at Susan Payne Estate agents were very efficient and helpful and made selling a property a real pleasure from the first valuation right through to completion. Susan valued the property herself initially, all of the staff came round so they knew the property ready for potential purchasers and then Jan kept an eye on the chain to ensure the sale remained on track.
Thank you for your helpful advice.

We cannot rate the service we received from Susan Payne Property highly enough.
The whole team worked very well together and with us too from start to finish, they demonstrated true professionalism, transparency and were friendly and courteous at all times.
We sold very quickly (great marketing) and were involved in a very tricky and lengthy chain which took considerable time and commitment with endless updates but nothing was too much trouble and the great level of customer service continued throughout.

The team could not have been more helpful, both in presenting the property to us, arranging follow up visits, and ensuring that the sale proceeded without a hitch and in timely manner, leading to exchange in just four weeks.

I can’t thank Jan from Susan Payne properly enough. I honestly would say it’s the best services and experience I’ve had from any estate agent on the Isle of Wight. Very personal, friendly and go above and Beyond to help you with anything you need. I am very grateful for everyone’s help and would highly recommend Thank you.

The service with Susan Payne was amazing . We felt very valued as customers and they made the process easy.

A really knowledgeable and friendly team. Jan Tooley especially is exceptional at navigating her way through the process and goes the extra mile to keep everyone informed and on-board. Thank you to everyone!

From our first viewing with Winnie, Susan Payne Property were so supportive. It was a long drawn out process due to our buyer but Jan Tooley stayed in contact and, in fact, it was through her tenacity that the exchanged happened in the end. I am very grateful for her support throughout. We cant wait to actually move in now. Thank you

Susan Payne and team provided a genuinely caring quality service in support of the immense stress caused by selling a house in a difficult market. They are proactive and their regular communication was crucial in bringing the buyers, solicitors and ourselves to exchange as soon as possible. You can tell that they work well as a team and their knowledge of the local market proved invaluable. Beautiful photos and write-ups as well. Sanity savers!

All the people who assisted us in the sale of our previous home were really helpful, Susan Payne has built a wonderful team, thanks to you all.

What a pleasure Susan Payne is! Always keeping us updated through the process, always being so kind and approachable. It was a lovely experience. Thank you again!

5 Star service all round. We purchased our new home and sold our old home through Susan Payne Property. From start to finish, nothing was too much trouble and everyone was very kind, helpful and knowledgeable. Our queries were answered immediately and communication was excellent. Highly recommend Susan Payne Property, the estate agent with a human touch.

Very Fast Sale, at the right price.
Excellent Photos
Knowledgeable and friendly team

Staff were very informative and so professional throughout communication. Each staff member I spoke to has been super lovely and I would highly recommend Susan Payne Property to anyone! Fantastic! Thank you for everything!

We had a very good experience with Susan Payne Estate Agency, far more visits and better communication even allowing for time of year, after a disappointing experience with another top rated estate agent

We had a very stressful experience couldn’t have done it without Jan and the rest of the teams help .

Responsive, caring and helpful throuhout the process

We’re very grateful and impressed by the entire team. Given the market - with a lot of viewings along the way - it was a long journey from listing to completion, and they persisted for the entirety. Communication was timely, courteous, friendly and professional right to the end; they were very accommodating, especially after we had left the island.
Agents of course can’t control the market, but the Susan Payne team made the process as good as it could be!

From the beginning of selling to completion, they made the experience less daunting. Everyone was very helpful, and polite, and there to help with all my enquiries. They communicated with me, all the way through, as they did with the other agencies involved in the process. Cannot fault the the team.