The showroom was well laid out with all the beds accessible. The young lady who served us was very attentive and helpful and the whole buying process was pain free. We were quoted a 3 week lead time b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great experience. Graham talked me through my options and gave me a quote on the day. He contacted me a few days later to see if I had made a decision. I decided to order my new bed and am now awaiti... Toon meer
Bedrijf heeft geantwoord
Excellent product knowledge well explained in the Bexhill shop. After an expensive mistake with a previous bed it was good to have the option of a 60 day trial. There is a good range of sizes, ha... Toon meer
Bedrijf heeft geantwoord
We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sussex Beds
Geschreven door het bedrijf
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
Contactgegevens
Verenigd Koninkrijk
- 03300 583200
- info@sussexbeds.co.uk
- sussexbeds.co.uk
4,9
Uitstekend
938 reviews
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Zo gebruikt dit bedrijf Trustpilot
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It was perfect great staff really…
It was perfect great staff really helpful got what we came for thank you Tim
19 januari 2026
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you Tim for your lovely feedback 😊 We’re so pleased to hear everything was perfect and that our team could help you find exactly what you needed. Thank you for choosing us!
Great service
Great service in the shop. Listened to what we wanted. Delivery was excellent. The mattress has surpassed expectations. Only slept in it twice but our back ache and knee pain have gone!
2 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your wonderful feedback 😊 We’re so pleased to hear our team listened to your needs and that the delivery went smoothly. It’s fantastic to know the mattress has already surpassed expectations and is helping with your comfort—wishing you many more great nights’ sleep!
Great staff and products
Great staff and products. Would definitely recommend.
27 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you’re happy with our tem and products. Your recommendation means a lot to us!
Great service....
Friendly & helpful staff member. Ordering was straightforward. Arranged for delivery plus removal of our old bed & mattress which worked well. The delivery drivers were friendly & professional.
I have used Sussex Beds in the past and will use them again in the future.
6 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your lovely review 😊 We’re so pleased to hear everything went smoothly, from ordering through to delivery and removal, and that our team made the experience a positive one. We really appreciate your continued support and look forward to welcoming you again in the future!
All round great service
All round great service, from the shop to your delivery team.
18 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your lovely feedback 😊 We’re so pleased to hear you received great service from both our shop and delivery teams.
Good service and helpful information…
Good service and helpful information and very supportive
1 januari 2026
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you found our service helpful and supportive. We really appreciate your comments!
Very helpful advice
Very happy with the copper mattress protector. The sales lady was really helpful and following her advice I’m pleased with my choice.
15 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your lovely review 😊 We’re so pleased to hear you’re happy with the copper mattress protector and that our sales team members advice helped you make the right choice. Thank you for choosing us!
Great friendly professional service…
Great friendly professional service from order to delivery. Couldn't have wished for more
5 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you received friendly, professional service from order through to delivery. Your kind words mean a lot to us!
Antwoord van Sussex Beds
Thank you for your feedback 😊 We’re delighted to hear we delivered on our promise. We really appreciate your support and hope to see you again!
The slats were too short
The slats were too short. I had to angle all the screws to hit the support stringer.
2 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience this has caused. We’re sorry to hear about the issue with the slats and the difficulty you experienced during assembly. This is certainly not what we would expect. We will pass your comments onto our supplier to try and avoid this issue in the future.
Very disappointed
Funny thing is that I was going to call you tomorrow and have a moan. You are not going to like it, but you did ask.
I’m Very disappointed. I came to you because I felt happier using a local firm and felt I could trust them more on what was a complicated order. How wrong I was! Having been assured that my orthopaedic beds would be ready before Christmas, when I called to get a date for delivery I was told all was ok as told when purchased, though at the time it was a very casual way I was informed. So ten days or so later I chased again to be told the suppliers had no record of the order. So sorry and all that but bottom line, either you or the suppliers are telling porkies. I see that you have taken my half payment. You might want to call me when you read this—not sure you want to see this on Trustpilot
30 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration and disappointment this has caused. We completely understand why you chose a local company and how upsetting it is when expectations, especially around delivery before Christmas, are not met.
We sincerely apologise for the conflicting information you were given and for the concern caused by the delay and the confusion surrounding your order. Your order was sent to the the manufacturers on the day the order was taken but unfortunately was missed when they processed their orders, this is very unusual but frustrating. This is not the level of service we aim to provide, and we fully appreciate how this has affected your trust in us.
A member of our team will contact you shortly with an update, our priority is to resolve this as quickly as possible. Thank you again for raising this—we truly hope we can make things right for you.
Sonia was very helpful
Sonia was very helpful, she asked what we were looking for and showed us different options. She recommended mattresses. She gave us all the info we needed. She was polite, helpful and friendly.
29 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your lovely review 😊 We’re so pleased to hear that Sonia was helpful, friendly, and took the time to understand what you were looking for. We’ll be sure to pass on your kind words to her, and we hope you enjoy your new mattress!
Excellent service from start to finish
Excellent service from start to finish, no hard sell, just informative advice
27 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you enjoyed excellent service and appreciated the informative, no-pressure advice. We hope to see you again!
Very good service everything was…
Very good service everything was explained really well and made me feel very comfortable
29 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you felt comfortable and that everything was explained clearly. We really appreciate your comments.
Shamazing store and lovely staff
Shamazing store and lovely staff, look out for the dinosaur and youll find a great deal
17 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for the shamazing review 🦖😊 We’re so glad you enjoyed the store and our lovely team—and yes, the dinosaur definitely knows where the best deals are!
We have just bought two mattresses and…
We have just bought two mattresses and pillow from the Caterham store. We had excellent service from Graham who was very helpful and gave very good advice. We are really pleased with our new beds. Would definitely recommend and use this local company again.
6 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you received excellent service from Graham at our Caterham store and that you’re pleased with your new mattresses and pillow. Your recommendation means a lot to us, and we look forward to welcoming you back again in the future!
Outstanding service from Lynn and Julie…
Outstanding service from Lynn and Julie in Bexhill. Both highly professional , knowledgeable and patient.
They genuinely care about their customers.
Popped in today to pay the balance on my latest order and was helped by the lovely Lynn. Had problems with my card but Lynn was brilliant and turned a potentially stressful experience into a stress free, memorable one. Thank you Lynn.
5 december 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you Annie for your kind words 😊 We’re so pleased to hear about your great experience with Lynn and Julie in our Bexhill store. They’ll be delighted to know they made your visit stress-free and memorable. We really appreciate your feedback.
The Best of the Best
My wife & I visited the Bexhill store and we were greeted by Julie. This was the first time we have purchased a mattress together so we needed someone with patience and understanding. Julie was much more than that, she covered the benefits of each mattress in great detail and remained impartial when my wife preferred the more expensive brand. In the end we decided on the Aura Cloud mattress which is made by Sussex Beds, this was my choice from the start and thankfully my wife agreed. Nearly two months later we are still loving the mattress and I continue to turn and flip it as suggested. We chose Sussex Beds because they are a family business and local. Everyone involved from purchase to delivery, thank you kindly! Albert & Melanie
18 oktober 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you so much for taking the time to share such a wonderful review 😊 We’re delighted to hear that Julie was able to make your first mattress purchase together such a positive experience, and that you’re both still loving your Aura Cloud mattress. Supporting a local, family business means a great deal to us, so your kind words truly mean a lot. We’ll be sure to pass your thanks on to Julie and the team. Wishing you many more comfortable nights ahead!
Excellent service
This was a return visit for us. The service is excellent and the choice is ample.
29 november 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you for your lovely feedback and for visiting us again 😊 We’re delighted to hear you enjoyed the service and found plenty of choice. We look forward to welcoming you back again soon!
I would to say the manager Fay were…
I would to say the manager Fay were very helpful. It’s just ashame I won’t be to get a bed what I want.
15 november 2025
Review zonder uitnodiging
Antwoord van Sussex Beds
Thank you so much for your kind review!
We’re really pleased to hear that Faye was so helpful during your visit. We’re only sorry we couldn’t provide the exact bed you were hoping for this time. If there’s ever anything else we can do to help or any alternatives you’d like to explore, we’re always here for you.
Thank you again for your lovely words! 😊
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