Suzuki Reviews 

I have experienced poor after sales customer service. Although I am pleased with my new car, I have not been able to use the Suzuki Connect App.
The Suzuki dealership in Wigan have not responded to emails and not phoned back; when messages have been left.
This is disappointing.
I would not recommend purchasing a vehicle from Suzuki Wigan based upon my after sales customer service.

Suzuki dealer boston excellent service first class very professional friendly made to feel relux, dealt with Ross and Megan highly recommend this dealership and sevice they give

Fabulous experience changing our car this past month. Danielle @ Blackpool Suzuki made the process very easy and enjoyable. Whilst away on holiday she kept in contact even sending a video of the car to show it was waiting for us on our return.
Would definitely recommend. Thank you Danielle.

Bought a Suzuki swift and was fine, didn't realise beeps at everything which can be irritating and dangerous when alarm sounds and not even near another vehicle. Has not started once, managed to get started put in Suzuki approved garage, Hyundai, and they did not care, hooked up to computer and said nothing seen, the screen as blacked out several times which can be frightening. Beware that all garages are franchises and Medway Suzuki is no longer trading as Suzuki franchise, found this out through another franchise. Was sold a service plan by Medway and now told not redeemable any where else, contacted Suzuki so called customer service and they do not care, told because of data protection can not contact customers when a franchise ceases with them, they have never heard of the company was sold a service plan with and I have to go through Medway Suzuki who are not answering, I found software company for service plan and they were very helpful and cancelled my policy and have requested Medway to refund me but potentially I have lost nearly £200 if Medway Suzuki/Hyundai do not do this and Suzuki says not their problem. Do not buy as you have no protection or come back.

Too many useless sensors, the car has everything yet has nothing. Suzuki swift is tailored for women, as no real driver needs automatic transmision+auto-switching headlights to be a decent driver. One single USB-A port, no CD drive, yet they had money for a crappy carplay screen and seat heating. I would rather get a car from 1990 than drive this junkyard of functionalities on wheels

I recently purchased a Suzuki under their approved used warranty, which is not worth the paper it’s not written on. You have to pay up front £144 inspection fee to be told that they don’t consider any things wrong even though the cars dangerous to drive as it brakes when being overtaken on the motorway and only picks out bollards in the middle of the road to tell you that you’re going to crash

I would strongly advise anyone considering buying a Suzuki to think again. I purchased a brand new Suzuki with the expectation of reliability and peace of mind. What I’ve received instead has been an absolute nightmare.
The car has broken down twice already, once requiring the AA to come out, and has spent over six weeks in and out of the garage. That alone would be unacceptable for a new vehicle. But it got worse. The car completely died on the motorway while I was driving at 70mph. That’s not just inconvenient it's extremely dangerous and could have ended in a serious accident.
Now, for the third time, the car is being taken back to the garage to. And despite everything, Suzuki refuses to even wave the extremely expensive daily insurance fee that I have not choice but to pay while they attempt again to fix a vehicle that should never have had these issues in the first place.
The service from Suzuki has been nothing short of shocking. There is no urgency, no accountability, and no customer care. It’s clear that once they’ve sold you the car, they’re done with you.
I never expected to have to fight this hard for basic support on a brand new vehicle. I feel completely let down, not just by the quality of the car, but by a company that clearly doesn’t stand by its products or its customers. This will be the first and last Suzuki I purchase. The car is unreliable, the service is disgraceful, and the risk simply isn’t worth it.

Called to sort out termination of my finance- amazing way process staff are incredible and efficient

Purchased a new Spresso in the philippines after purchase was told it needed serviceing every 5000km or 3 months whatever comes sooner i have never heard of anything so silly why on earth does a new car need servicing every 5000km thats what about 3000 miles just a scam cos if you dont do it you will lose your warentee shame obn them for fleecing customers and not telling of this before purchase partly my fault for not asking but even so ! Would advise you to tread very carefully with this company cos if they need a service every 5000k or 3 months cand be a very good product

Mostly very positive, the majority of dealers sales and service are very good, there are of course salespersons who load every deal up with everything for commission purposes but the one I deal with knows where we stand.

purchased a used vauxhall mokka car last june from chapelhouse suzuki Bolton,faults showing within a week car been back for repair 5 times , for 8 days , then 75 days they had it , then 36 days ,then 56 days and been back again this month from 2nd june, coming back tomorrow and not sorted, rejected it twice and refused twice Ombudsman now involved, Received an offer on 4th July, i thought was going to be to put things right , totally wrong to put me in another car thats on a 15 plate[12to18months older than mine with 21000 miles on more than mine] and me to give them a further £2000 and my car., now is that putting things right

Bought a new car from Chaplehouse Warrington they said my old car was only worth £2000 I returned to the garage to find my old car up for sale for £3500 Avoid at all costs bad deals 👎👎👎👎👎👎👎👎👎

I’m 80 years old and love my Suzuki Ignis ,so easy to drive and very economical,very happy .Also Brendon foot picked my car up from me took it and did a service then returned it ,great service.

Suzuki è intervenuta dopo la seconda rottura del cvt del mio Burgman 650 2013
Fatto riparare da un officina autorizzata Suzuki di via Onorato Vigliani Torino.
A circa un anno dalla prima rottura dove ho speso 2300 euro per cambiare il cvt mettendo pezzi originali dopo circa un anno e 10000 km ,si è rotto di nuovo.
Riportato in officina dopo tre mesi di attesa, l'officina mi ha detto che la Suzuki non riconosceva la garanzia.
A quel punto mi sono rivolto alla casa madre di Robassomero che dopo una seria indagine, ha attribuito la causa della seconda rottura al primo lavoro fatto dalla officina Erreemme.
La Suzuki si è fatta carico del trasporto e riparazione presso un altra officina Torino moto di Nichelino, sostenendo i costi a loro carico di oltre 3000 euro lo scooter è come nuovo.
Approfitto per segnalare la serietà e l'organizzazione veramente eccellenti di tutto lo staff e della casa madre, in una parola ECCEZIONALI.

GRAZIE
Giorgio Fiore

I am extremely disappointed with Suzuki's service. They initially assured me that there would be no charge for picking up my car, but the bill unexpectedly included these charges. When I called to dispute this they said they told me about charge, but they did not. One hour later Suzuki called me about additional price: they claimed that taping my bumper was necessary for the MOT review (in case somebody walks around my car and injures themselves), despite the fact that the minor repairs on my bumper was deemed safe to drive by the police and my insurance professional who came to look at my car prior MOT. Suzuki added an outrageous £81 for this taping, bringing the total cost to nearly £400. This is a complete rip-off for an MOT and car pick-up. I feel cheated and will not be using their services again.

Ho rottamato il mio Burgmam 650, vecchio di età ma giovane di motore, gomme e chilometri. Il motivo? Blocchi improvvisi dei freni con rischio di andare a sbattere. E un piccolo urto c'è stato. Sui vari blog questo problema è descritto spesso, specie su strade un po' dissestate, ed è attribuito all'ABS e ad alcune sue valvole che si bloccano. Ma qui viene il bello. Ho scritto a Suzuki Italia ma si sono ben guardati dal rispondere e questo comportamento, poco giapponese e relativo a una questione di massima sicurezza, mi ha colpito molto negativamente. Forse avevano la coda di paglia, comunque ho l'impressione che trattavasi di argomento poco gradito. Il mio concessionario Suzuki, che già mi aveva parlato della eccessiva complessità e fragilità di questo scooter, mi ha sconsigliato di metterci le mani e mi ha anche sconsigliato di acquistare il 400, di concezione troppo vintage. Così ho comprato un bel 350 cinese made in China, tutto in lega e dunque ben più leggero, con qualche cavallo e tanta elettronica in più del 400 e qualche migliaio di euro in meno.

Me and my husband we visited Suzuki in Corby and we meet Steve looked after us and explained about the cars we went for a test drive and we got a new car
When we went to pick it up it was our wedding anniversary and they got us a bottle of wine and congratulate us ect we got our lovely brand new Suzuki swift

I do not recommend.
Purchased a brand new Suzuki Swift in October 2024. I have had to contact & take it back to the dealership multiple times due to an on-going fault. One that neither the dealer or Suzuki technical team seem to know how to fix. Contacted Suzuki customer services as this is obviously a manufacturing issue but they weren’t interested as the dealership is a franchise. Really poor representation of the brand. Currently requesting to return the vehicle but they are making it very difficult.
Look elsewhere if you want a fully working vehicle and good customer service.

I would like to thank MR JACK PROCTOR, of sims darlington, for being a real credit to the company. He is helpfull and very efficiant.

Suzuki S Cross hybrid
Issues with grip at front of factory fitted tyres.
Dealer told at POS fitted as standard with All Season tyres.
Once car bought questioned later on when no grip in slush told by dealer not fitted as standard with All Season tyres.
Checked tyres, summer tyres fitted.
Fitted at own expense winter tyres to front, grip improved but still obvious and dangerous issues of grip, maybe design flaw weight distribution issue definitely something preventing acceptable grip at front.

Wrote to Suzuki head office, got a long GS email from a Sarah telling me all the brochure terminology of the 4x4 system and that all Suzuki SUV, 4x4 were fitted with "all season" tyres as standard. Good start?

I asked if so please arrange for my vehicle to be fitted with "all season" tyres as it wasn't from new. Sarah then said the "technical department" would have to review my evidence of photos of summer tyres on my car and review my circumstances and needs?
Really?

Time passed nothing, so I asked for a answer, and mentioned Mr Suzuki head of Suzuki UK might want to be in the loop?

Got another email from another women saying Mr Suzuki was unavailable and the previous lady had given outdated information. Suzuki checked with factory and summer tyres were fitted as standard not "all season" tyres. They didn't say when the "outdated information" had changed not took into account the failure of the vehicle to grip in an acceptable manner in winter conditions with factory fitted tyres on a 4x4. Another load of GS.
Conclusion: DO NOT BUY A SUZUKI S CROSS IF YOU THINK IT WILL PERFORM IN WET OR WINTER CONDITIONS UTILISING ITS FOUR WHEEL DRIVE SYSTEM WITH STANDARD TYRES, IT WILL NOT. IT IS UNFIT FOR PURPOSE AND SUZUKI IGNORE THIS PROBLEM.

Important note:
I purchased this car through Motobility as I am disabled and need doctor /hospital access at any time of the year, so I chose a 4x4 Suzuki vehicle expecting a thoroughbred 4x4 system well designed and engineered. It may be but completely useless without suitable tyres and the standard tyres fitted are useless as far as grip goes. Now I have a Vehicle I cannot trust in winter conditions 100%. Suzuki were informed of my disability needs and totally ignored them.
I thought showing respect was an important part of Japanese culture, clearly not.