This is the second time I have had excellent service from staff member Virginia at the Commercial Street Store in London, who helped get my bike ready. Thank you.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to book the appointment, service to your door. Bike exchanged immediately. I am taking a star of as the staff member who came around did not say a single word to me or my husband and just proc... Toon meer
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Really friendly service. Today I had my free Spring service at Commercial St. I can’t remember their names sadly but the two who were working today really provided an excellent level of customer inter... Toon meer
Bedrijf heeft geantwoord
I passed by twice, once without an appointment and I just wanted to see if the bike is too high for my height and they were very kind to let me sit on one. I then ordered my bike online and got sched... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The modern bike membership | Free repairs - anytime, anywhere | Making cities more liveable
Contactgegevens
Verenigd Koninkrijk
- support.uk@swapfiets.com
- swapfiets.co.uk
4,4
Uitstekend
398 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Parabéns pelo atendimento do…
Parabéns pelo atendimento do colaborador José! Muito atencioso, prestativo.
12 juni 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Olá, Luiz! Muito obrigado pela sua gentileza!
Ficamos muito felizes que você tenha gostado do serviço do José.
Ele ficará muito feliz em ouvir o seu elogio 💙🚲
Bike brilliant biked to Richmond park…
Bike brilliant biked to Richmond park yesterday London roads are different from Lincoln. So I go back roads if I can. Have been more bike accidents then cars n motorbikes. Cuz cars expected you to go 50 miles n hour whilest looking down side roads. N traffic lights are quick here aswell. But other than that no issues with the bike
9 juni 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Thomas,
Thanks for your review.
Sounds like quite the ride! Glad to hear the bike’s holding up well even with the fast-paced London traffic. Stay safe out there, and we’re happy you’re navigating it all like a pro.
Cheers,
Team Swapfiets
Try to be HELPFUL
Honestly, the customer service was just bad. Not sure if it’s a training issue or if the person was just that unhelpful. I’d already looked through the website and called to get some clarity but she had zero intention of actually helping. She kept telling me to go check the website instead of just explaining things properly. What’s the point of calling if I’m gonna be sent in circles?
3 juni 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hello gIvora,
We're sorry to hear about your experience.
This is not the level of service we aim to provide, and we'd like to look into what happened.
Please contact us at support.uk@swapfiets.com so we can find a solution for you💙
Marcello was very accommodating and…
Marcello was very accommodating and great to deal with, friendly, professional service.
23 mei 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Dimitri,
Thanks so much for your kind words!
Marcello will be happy to hear you had a great experience. We’re here whenever you need us!
Cheers,
Team Swapfiets
MMh the bike could use a service
MMh the bike could use a service. no baskets. need tocome back in when Im up near centre. Also, my code didn't work and the bellend didn't do retrospectively.
14 mei 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi James,
thank you for your feedback!
We are very sorry to hear that we didn't have baskets available and that we couldn't apply the discount code retrospectively :(
There is a high demand for new bikes and baskets right now, but the good news is that they are back in stock! 🧺💪🏼We are happy to assist you with getting a basket as soon as possible 🩵
All the best,
Team Swapfiets
Antwoord van Swapfiets UK
Hi Saim,
Thanks so much for your kind words! We're thrilled to hear Andy provided great service. We'll be sure to pass along your feedback to him! 🚲💙
Amazing service
Amazing service, very kind and efficient from Chrid
7 mei 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Leonie,
Thank you for your wonderful feedback! We're so happy to hear that Chris was able to provide you with kind and efficient service. We’ll make sure to share this with him! 🚲💙"
Cheers,
Team Swapfiets
Chris was an amazing and immediate help…
Chris was an amazing and immediate help and Jose is the best anyways. Always friendly, helpful and just so nice!
7 mei 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Max,
We truly appreciate your kind words! It’s amazing to hear that Chris was able to assist you promptly and that Jose has always been so helpful and friendly. Thanks for recognizing their efforts! 💙
Cheers,
Team Swapfiets
Very kind
Very kind , supportive, and guided me in a very cooperative way thanks johan chris
1 mei 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi there,
Thank you for your kind words! We’re so happy to hear that Johan and Chris were able to support and guide you in such a helpful way. We truly appreciate your feedback! 💙🚲
Enjoy your ride!
It's the second time i am renting a…
It's the second time i am renting a bike with you guys. Best price, great quality and good value. The guys at the store are very polite and well educated. José did a very good job explain everything.
28 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Gustavo,
Thank you for your wonderful feedback!
We're thrilled to hear that you had another great experience with us. We're glad José could provide you with all the information you needed. We appreciate your support and look forward to seeing you again! 💙🚲
Cheers,
Team Swapfiets
Special shout out to Namir who was a…
Special shout out to Namir who was a real pleasure to deal with, he explained everything perfectly, was very helpful and patient seeing as I ordered the wrong bike and he waited for me to sort it out :-/
The shop has a nice atmosphere too
Highly recommended if you need some wheels!
19 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Laura,
Thank you so much for your fantastic feedback! We’re thrilled to hear that Namir was able to help you out and make the process easier. We're also happy you enjoyed the atmosphere at the shop! We truly appreciate your recommendation and would be delighted to assist you again! 💙🚲
Cheers,
Team Swapfiets
Antwoord van Swapfiets UK
Hi Jacob,
Thanks for your great feedback!
We're glad to hear that our service has been easy to use for you. If there’s anything we can do to make your experience even better, don’t hesitate to let us know! 💙🚲
All the best,
Team Swapfiets
Great service & bike
José was very helpful and kind. I felt really well taken care of and he took time to answer my questions and adjust the bike to my needs. I love the bike as well! It’s easy to ride, also in high gears.
8 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Anneke,
Thanks for sharing your experience! We're so glad to hear José was helpful and that you’re enjoying your new bike. We always strive to provide great service, and it’s great to know we met your expectations.
Ride safely and let us know if you need anything else!
great service
great service, nice bikes, José explained everything, suggested the best option in my case
11 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the awesome feedback, Olga.
I am glad José could help you find the perfect bike.
Enjoy the ride!💙🚲
Excellent service, José was wonderful.
I came in to test ride a bike, had to make an appointment for the next day to officially pick it up as all the slots were taken. José however helped me get the bike set up on the spot as I was already there, he was wonderfully friendly, helpful, and efficient. He answered all my questions, overall delivered an amazing service and made my experience very pleasant. The place has a very welcoming atmosphere, free coffee etc.
9 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Emma,
Thank you for sharing your experience! We're thrilled to hear José made your visit enjoyable and that you felt well taken care of. We’re proud of our team and the atmosphere we create, and it’s great to know it made a positive impression.
Enjoy your new bike, and we hope to see you again soon!
He is a good man ever i have met and looks very professional
Lost bike service was good from Andy
4 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for your kind words, Nipon!
We're thrilled to hear that you had a positive experience with Andy's assistance.
We'll be sure to pass along your compliments to him💙
Andy helped me a lot in that process 5…
Andy helped me a lot in that process 5 star
3 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for your 5-star review!
I'm glad that Andy could help you.
If you need anything else, feel free to reach out anytime! 💙
Muy buena experiencia después de 5…
Muy buena experiencia después de 5 meses utilizando mi bicicleta. Todos los inviernos alquilo mi bicicleta y es la mejor inversión que puedes hacer.
José es el mejor ayudándote con la bicicleta y si necesitas cualquier cosa el te ayuda!
Recomiendo totalmente este servicio.
1 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hola Lidia, muchísimas gracias por tu comentario.
Nos alegra mucho saber que has tenido una excelente experiencia con nosotros, que José ha sido de gran ayuda y que la bicicleta ha sido una inversión que te ha beneficiado.
Gracias por recomendarnos! 💙🚲
Really smooth and quick appointment at…
Really smooth and quick appointment at the Swapfiets store, with the especially helpful José who was lovely and helped me adjust everything I needed with lots of kindness!
31 maart 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Tara, thank you for your kind review!
We're so glad that José could help you with everything you needed.
Enjoy the bike💙🚲
Awesome service
Swapfiets has done the most amazing job in delivering my bike. Its the first time I'm taking a bike from them, and was anticipating its arrival. It arrived as I was at work and I kindly asked the delivery guy to come back later, and he did!! That is what I call awesome service!
Needless to say, the bike is excellent with many features and safety precautions. Thank you!!
A very grateful customer
11 maart 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for your kind words! We're thrilled to hear that your experience with Swapfiets has been so positive. It's great to know that our delivery service and bike features have met your expectations. We're always here to make sure you have a smooth and enjoyable ride. Enjoy your new bike, and feel free to reach out anytime if you need anything else. Thanks again for being such a wonderful customer! 🚲😊
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