Swapfiets UK Reviews 398

Fantastic bikes and great service. Love my Swapfiets, and I feel safe riding it and leaving locked up all over London. I had a small gear issue after a few months of riding, and Marcello came to me and exchanged it for a new bike. Saves me so much time and hassle over having my own bike.

I am very happy with the attention Jose and Sandy, great service!!

Very bad attitude in store prices are too high for the low quality bike it's not designed for heavy people or people slightly heavier

I was expecting to just inflate my bicycle tires myself, but Marcel went above and beyond. By the time he called me, everything was already done—he had checked the brakes, inflated the tires, and even put a rain cover on the seat of the bicycle. Truly excellent service, professional, and thoughtful. Thank you 🙏🏻

I am not setisfied because the seat is too uncomfortable and I faced some isse can you change this cycle and can you give me that dulexe cycle as per my knowledge that is same price

Andy made my experience hiring the bike very easy. Looking forward to referring the bike to my other mates too. Thanks andy.

Had a fantastic experience at Swapfiets thanks to José and Namir! They were incredibly friendly, helpful, and made the process of getting my new bike super easy. Their great customer service and positive attitude made the whole experience smooth and enjoyable. Highly recommend

Very grateful for the help and great service to Andy and Victor!! Great job!!!

I could not warn people to stay away more from this joke of a company! My bike was stolen because of the poor equipment they provided and then process got worse and worse from there! I could not cancel my subscription even though the bike was stolen so they took another months payment, the then cost of stolen bike was ridiculously high even though locks provided are easy for thieves and then every step of the customer service has been comical and taken months of my time and administration with unhelpful and rude staff - conflicting policies that don’t work and a want to send everything to a debt collectors from their faulty systems! When I want to escalate the complaint it’s refused and people on the phones don’t have the ability to help and some very rude!
Stay away unless you like being robbed, taken advantage off and terrible service.

I wanted to change my bike and the staff did allow for it. They said it was working well, so no reason to change. I thought I had the option, but it turns out I don't. When I have time, I'll search other rental options

Andy was very help from start to the finish and i had pleasant experience.

Nice bicycle it really easy to work for me its easy to operate lock system is great

They failed to take a payment from me and sent the overdue money to a debt collector in under 4 weeks. TERRIBLE.

Came in at the end of the day for an appointment and Ross was very helpful and quick. Thanks :)

It is really a good and professional company, especially the worker called Andy is really a kindly, helpful and the most thing that I like it on him he works hardly and doing more then as it should

They create a solution to get an easy and safe delivery bike and the technical service is very useful.

My experience with Swapfiets has been nothing short of infuriating. Their handling of my account demonstrates systemic incompetence and a blatant disregard for customer rights.

On 29 November 2024, I received a reminder stating I had 15 days to pay an outstanding balance. Without justification, Swapfiets escalated this to a debt collection agency, ARC Europe, six days before the deadline, sharing my personal data unlawfully. Despite acknowledging an internal issue with their reminders, they have refused to take full responsibility for their actions.

This premature escalation has not only caused unnecessary stress but has also potentially jeopardised my credit score. To make matters worse, Swapfiets seems incapable of understanding that their mistake invalidates any subsequent reminders. Their attempt to blame customers for "lack of communication" is both insulting and dismissive.

I have since discovered that this is not an isolated incident. An acquaintance experienced the exact same premature escalation to debt collection, further confirming a systemic issue within their operations.

Their actions constitute a clear breach of GDPR regulations, particularly regarding the unlawful sharing of personal data. I have demanded that they rectify this mess, ensure all data held by ARC Europe is deleted, and prevent any credit marks on my record.

If you value your peace of mind and expect fair treatment, avoid Swapfiets at all costs. Their inability to own up to their mistakes, combined with their lack of customer care, is appalling. I will be reporting them to the ICO and pursuing legal action if this matter isn’t resolved immediately.

Rating: ★☆☆☆☆

I’m not a swapfiets customer but I am a cyclist, and I’m so grateful for the Swapfiets team’s efficient support when one of their customers accidentally locked their bike to mine. Thoughtful and solutions-focused and helpful!

Have been with Swapfiets for over 3 years now

NEVER AGAIN with Swapfiets.

Trained to ignore you!!!

How rood.

Time for bigger competition.