I recently got a car from Switch, and Elijah made the whole experience absolutely brilliant. He was patient, helpful, and made sure there was no haste at any stage. Everything was explained clearly, a... Toon meer
Bedrijf heeft geantwoord
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On day two of having my hire car while my car's in the garage and Helen from your Aberdeen branch has been absolutely amazing. Explained the whole process to me and was so patient as I literally had n... Toon meer
I found the whole experience renting a car through Switch quite frustrating!. From the girl behind the counter saying I was late, I then had to explain that I had rang earlier explaining I would dela... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirement... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contactgegevens
Matford Park Road, Marsh Barton , EX2 8AW, Verenigd Koninkrijk
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,4
Uitstekend
158 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Sarah from Newport
Sarah from Newport , came to my property, she was extremely polite and courteous , as were all the members of staff that I have the pleasure to meet
Thank you very much for your help
Mark
25 april 2026
Review zonder uitnodiging
Helen from the Aberdeen branch was amazing
On day two of having my hire car while my car's in the garage and Helen from your Aberdeen branch has been absolutely amazing. Explained the whole process to me and was so patient as I literally had no idea, chatted through car options and was so helpful. Had a car within a couple of hours which made my day so much easier. You guys are SO lucky to have someone like Helen
23 april 2026
Review zonder uitnodiging
Was great customer service by John at the Bournmouth branch
Was great customer service by a gentleman called John at the Bournmouth branch who was really supportive and helpful
24 april 2026
Review zonder uitnodiging
Jonh and Alex was very polite and straight…
Alex was very polite and straight forward. John kociumbas walk me around the van and showed me how to operate it.
24 april 2026
Review zonder uitnodiging
Excellent service.
As someone that uses this office regularly in a work capacity I can honestly say I have rarely experienced a level of customer service like it. Always happy to ensure the customer experience is at a premium and always engaging in conversation in the booking process. In terms of delivery every car I have received has been in immaculate condition, well cleaned, and fully prepped for a long journey. Would not hesitate to use this office on a personal level, and should there be a requirement for anyone reading this to have a company account, I would recommend Switch Car Shrewsbury wholeheartedly.
24 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Simon,
Thank you for such a fantastic and detailed review. We're pleased to hear that your experience with our Shrewsbury team have been consistently positive, especially when using us in a work capacity. Your recommendation means a lot to us, both for personal and business use. We truly appreciate your continued support and look forward to assisting you again whenever you need us.
Best regards,
The Switch Team
I was treated with respect very happy…
I was treated with respect very happy withElijah thankyou so much
24 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Saima,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Elijah directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Exceptional service from Switch Worcester - again!
The service from Switch Worcester is always exceptional. The delivery teams are polite and courteous (shout out to Tanya, Paul and Mark especially) and all extremely well organised and controlled by the amazing Amanda! A great team, who I recommend without hesitation.
22 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Dominic,
Thank you so much for your kind words and continued support. We're delighted to hear that you consistently receive exceptional service from our Worcester team, as they truly take pride in delivering a smooth and professional experience. We really appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
I recently got a car from Switch
I recently got a car from Switch, and Elijah made the whole experience absolutely brilliant. He was patient, helpful, and made sure there was no haste at any stage. Everything was explained clearly, and he went out of his way to make the process smooth and stress-free. Thank you, Elijah – highly recommended
23 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Saad,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Elijah directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
What a lovely person Sarah from Newport…
What a lovely person Sarah from Newport is, very friendly and polite and always smiling
24 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Mark,
Thank you for your lovely feedback. We're so pleased to hear Sarah made such a positive impression, her friendly and welcoming attitude really does shine through. We'll be sure to pass on your kind words to her. We are glad you enjoyed your rental with us, and we hope we will see you again soon.
Best regards,
The Switch Team
I found the whole experience renting a…
I found the whole experience renting a car through Switch quite frustrating!. From the girl behind the counter saying I was late, I then had to explain that I had rang earlier explaining I would delayed. To then being told I had an attitude, nothing to do with her colleague not passing the information on. Couldn’t pay with me virtual Mastercard, needed a physical card to pay, come on it 2026. No drop box for the keys when I finish with the car, I have to physically come in to hand the keys over. To name a few dreadful experiences with Switching. I have to say I would never recommend this outfit to any of my friends or family, shocking.
23 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Gerry,
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn’t meet expectations. Please know that we take your comments seriously and have passed them along to the appropriate teams to help us improve moving forward.
Warm regards,
The Switch Team
my whole experience was professional…
my whole experience was professional from start to finish ( Dan from the belfast branch is a credit to this company) nothing was to much trouble, even when my needs were complex . 5 star customer service . I would highly recommend . Hollie x
22 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Hollie,
Thank you for the fantastic feedback. We're delighted to hear your experience was professional form start to finish. Dan will be especially pleased to know his support made such a positive impact, particularly when handling your more complex requirements. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
Switch were amazing
Switch were amazing. The manager at the Ashford branch is actually an angel! When my car broke down he managed to get a car to me almost immediately delivered to the car dealership where I had to leave the car. I had been so upset that we would miss the scattering of my brother’s ashes later that day but Shib stepped in and arranged for the hire car to come to me immediately. Thank you so much I can’t thank you enough.
Lucy from Canterbury.
23 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Lucy,
Thank you so much for sharing this, it really means a lot to us. We're incredibly sorry to hear about the circumstances, but we're glad our Ashford branch manager was able to step in and support you when you needed it most. It's wonderful to know he could help make a difficult day a little easier and ensure you were able to be there for such an important moment. Wishing you all the best and thank you again for taking the time to leave such heartfelt feedback.
Warm regards,
The Switch Team
5 stars brilliant services
5 stars brilliant services
George from Newport
22 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Polly,
Thank you for taking the time to leave a 5-star review. We're delighted to hear you had a brilliant experience. Providing high-quality service is at the heart of everything we do. We truly appreciate your trust and we hope we will see you again soon.
Best regards,
The Switch Team
Darren and pete from Newport picked up…
Darren and pete from Newport picked up my hire vehicle and was good as gold. Very helpful and explained everything for me. Would use them again. (Switch)
22 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi,
Thank you for your kind feedback. We're really pleased to hear Darren and Pete took great care of you and made the process clear and easy. We'll be sure to pass on your comments to them. We look forward to helping you again in the future.
Warm regards,
The Switch Team
Highly recommend
Highly recommend. Staff are fab at the Huddersfield and Leeds branch.
Emma made my booking experience so easy and stress free - thank you.
When I collected the car, Steve was great. He was knowledgeable and friendly. Made the experience quick and easy too. Would definitely use again. Thanks again
20 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Christie,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Emma and Steve directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Newport Branch
Been using the Newport Branch for the last few years, always been fantastic, always helpful and very polite, especially Helen if there’s ever a problem or issue she’s always there to help straight away, always polite and helpful, would highly recommend this branch.
20 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Lee,
Thank you for your continued loyalty over the past few years. It's fantastic to hear that the Newport branch has consistently provided such a great experience. We're especially pleased to hear your kind words about Helen, she'll be delighted to know her helpful and polite approach has made such a positive impact. We really appreciate your recommendation and look forward to continuing to assist you in the future.
Warm regards,
The Switch Team
Sarah what an amazing lovely kind…
Sarah what an amazing lovely kind bubbly woman thankyou for your amazing customer service highly recommend to ask for Sarah if you go through switch xxx
21 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Sarah directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Always get good and prompt service from…
Always get good and prompt service from the team at Thrifty Hull which is why I keep going back to them.
21 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Peter,
Thank you for your continued loyalty. We're delighted to hear you consistently receive good and prompt service from our team at Hull branch. It means a lot that you keep choosing us and we look forward to welcoming you back again soon.
Best regards,
The Switch Team
Alex at Thrifty Newport dealt with me…
Alex at Thrifty Newport dealt with me this morning and provided me with an excellent service,professional and courteous covered all the aspects of the rental and very helpful fella all this with a smile too. Many thanks will be back again.
21 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Sanu,
Thank you for your kind feedback. We're delighted to hear Alex provided such excellent, professional and courteous service while making everything clear and easy for you. We'll be sure to pass on your comments, he'll really appreciate it. We look forward to welcoming you back again soon.
Kind Regards,
The Switch Team
Micheal ,the manager
Micheal ,the manager, was so helpful & polite. Went out of his way to help me.1st class service.
+ AJ who delivered my car was
Excellent & very patient.
Stephanie Long.
20 april 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Stephanie,
Thank you for your wonderful feedback. We're delighted to hear that Michael and AJ provided such helpful and attentive service. It's great to know they went extra mile to support you and made your experience a positive one. We'll be sure to pass on your kind words to them both, they'll really appreciate it. Thank you again for your support.
Best regards,
The Switch Team
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