Switch Car Rental Reviews 

Absolutely brilliant. Car was clean and in perfect condition and customer service was quick and comprehensive. Would definitely recommend. Thank you

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Please choose a pick-up time no later than !

Yeah, later than what ? Thats all you get.

Shocking rental returns making out damaged both vehicles I’d had. Iv proof taking photos of both vehicles to see if the trustpilot reviews were true, and shocking to my horror they are!
>this company will try and make out you damage there vehicles< in so many ways. anything to make profits! I had a Skoda come with 90% fuel and I’d taken a photo they made out this was incorrect with other damage done. There was damage to the front skirt of a puma I had first before driving I taken a photos they tried to make out this was me! BE VERY CAUTIOUS of this SWITCH CAR RENTAL!!! Document EVERYTHING!! or tell your insurance to use someone else! Dodgy company.
Also the drivers who drive there vehicles to you thrash them. Every car I had off them shown “MPG” usage low around 12mpg as they are young kids! Company seems to use these not grown adults no wonder they arrive with 90% fuel.
Iv been driving for 25 years with respect for cars and DONT thrash them, as mines gone in for gearbox repair and my cars bodywork and wheels are immaculate hmmm something off……🤔

What an inept company this is LIES!!! A hire vehicle was booked via Switch head office in Exeter a week ago to replace our Motability Car which is undergoing repairs I was given a date and time by THEM!! On the day of delivery the delivery time came and went?? After another additional hour I rang head office asking where this hire vehicle was?? They then contacted this BOLTON BRANCH who where supposed to deliver this vehicle who informed head office that delivery time was now 3hrs later than schedule!!! This is after i spoke directly to the BOLTON BRANCH at 9am this morning to confirm the date and original time? They said YES!!! So why LIE to their head office and me? More importantly why not inform me of a change of time earlier this morning??? Total joke this BOLTON BRANCH!! Update 4th Sept: Car actually arrived not between 10am - 12pm! Not between 1pm - 3pm! But actually arrived at 6:30pm!! 😡 Thier response below to this complaint is totally unaceptable a phone call costs nothing with an update Switch 😡

Naheed did a great job delivering the hire car from Wolverhampton , on time and examined v the car thoroughly 🤩

Had my hire car through mobility delivered today by switch Neil delivered my car and talked me through all the controls with it being such a high technology car and made me feel very comfortable and confident in Driving. He. was very polite and friendly. Amanda at the office was also brilliant and went through the steps and what will happen I can honestly say this is the easiest process I’ve had so thank you very much

Avoid like the plague!!! They will try and claim off your insurance for things that are categorically not your fault and then refuse to accept a dispute if you don’t provide photo evidence even though they say you don’t need to photograph the vehicle before handing it back. They also say “we expect general wear and tear” ie a stone flicking off the road and giving the bumper a chip smaller than a crumb!!! Then try and claim anyway. Don’t believe a word they say. Con artists. Money grabbing.

Booking Ref: GB925259510

⚠️ Avoid ARGUS Car Hire and SWITCH at all costs. This was one of the worst rental experiences I have ever had in the UK.

We booked a car through ARGUS Car Hire and were instructed to collect it from SWITCH. Our scheduled pickup time was 10:00 AM. Unfortunately, our flight was delayed, and we arrived at the rental location at approximately 12:45 PM.

Upon arrival, SWITCH informed us that they had cancelled our booking because they only hold vehicles for two hours after the scheduled pickup time. They refused to provide the vehicle and directed us back to ARGUS.

The real problem started when we contacted ARGUS.

Their customer service showed absolutely no willingness to help. We were told that because we arrived late, the cancellation was our problem and that no refund would be provided. When we explained that we had never been informed about a two-hour collection limit, the representative admitted that this policy had not been communicated to us but still refused any solution.

At no stage during the booking process was this critical condition made clear. It was not highlighted on the website, not clearly stated during booking, and not mentioned in the confirmation email. Yet ARGUS expected us to somehow know about a policy that directly affected our ability to collect the vehicle.

As a result:

No vehicle was provided.
No alternative vehicle was offered.
No refund was issued.
No meaningful assistance was given.
Customer service representatives appeared unable or unwilling to resolve the issue.

What makes this experience particularly disappointing is that ARGUS was happy to take payment upfront but took no responsibility when circumstances outside the customer's control arose. Instead of trying to help, they hid behind an undisclosed policy and left us stranded.

In my opinion, this is a highly unfair and misleading way to treat customers. If a company relies on important restrictions such as a strict two-hour pickup deadline, those restrictions should be made crystal clear before payment is taken.

Based on my experience, I would strongly advise anyone considering ARGUS Car Hire to read every term carefully and think twice before booking. If your flight is delayed or anything goes wrong with your travel plans, do not expect flexibility, customer support, or a fair resolution.

⭐ 0/5 Stars - A frustrating, expensive, and completely avoidable experience.

Great experience of the drop off of the vehicle the guys were really nice mark h and Scott would recommend to everyone

Motability customer - Worcester branch.

After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact.

Neil and Scott showed up with the car, took the time to answer any and all questions and gave a good general run through of the features.

Polite and friendly service throughout. Car was very well matched to what I was used to.

Update -
UNEXPECTED CHARGES ?
I'm sorry. You are trying to scam me and I will leave no stone unturned. Watch this space.

Absolutely disgusting service. I'm a Motability customer who is savvy. They failed to give me a 7 seater, I complained and they changed it to a 5008. The car was dirty. The car had 40+ damages, some severe. I photographed everything before and after.

Switch rental car thought they'd put a claim in for a non existent little scratch, possibly in a bid to get the whole car fixed. It won't be happening. I have evidence. I have CCTV no parcel shelf that was also apparently missing was never shown to me or indeed was even there. AVOID Switch Rental Car if you can. They also sent it with 8/10 of a tank, whereas I returned full. These are cowboys who will try it on. Take evidence of everything and complain at anything because they will try and have you over. They've picked on the wrong customer with me :)

May 2026 - I look forward to hearing why you are liars.

I'd also now like compensation for wasting my time, causing me alarm and distress a d being my name I to disrepute. I also request the extra fuel I added be refunded at the same rate you charge customer. SCANDALOUS!

Waited all morning for a so called van swap they desperately needed to do confirmed it would be at 11 by 1230 there was no show contacted them was then told they need to re schedule no explanation on why no reason for not making contact no apology on wasting my morning will see if tomorrow is better

what good is car rental company if they have no cars for over a month just 1 high end car just useless.

Had a hire car from the Worcester Branch, delivered promptly, excellent handover. Collected by drivers Ade and Neil who were very professional. Highly recommend.

Exceptional service from Hannah at the Taunton depot.

Help prior to booking and on the day.

If I could, I would give this company no stars but the process does not allow you to do that. They are the worst hire car company I have ever had the misfortune to interact with. If you can go somewhere else other than them, I will suggest you do so all they care about at the end of the day is their profits. Our car was being repaired under an insurance claim and they must’ve given us the smallest SUV in the country which they couldn’t even confirm until the very last minute. I’m disabled and have disabled equipment and I couldn’t even get it into the boot. We received a ticket from Heathrow Airport who admitted it was a mistake and cancelled it but switch still insists on charging us £40 admin fee despite knowing it was a mistake. I have never been spoken to so rudely by a member of their m’staff who thought it was totally justified. She was cold, mean, and profit motivated, avoid them like the plague.

Great service! Car delivered by Neil from the Dudley branch with colleague. Neil explained about the process, answered questions about the hire care from me and highly recommend. Big thanks Neil!

I would recommend this company i took delivery from the Dudley branch this morning and neil was very helpful and polite he gave us instructions on how to use the vehicle thanks much appreciated 👍

The collection process was easy and fast. Naheed niaz was very helpful from Wolverhampton branch.

The first man that came , didn't even give me his name wasn't too friendly either and quite obnoxious, the gentleman that came to collect the car today mr. NAHEED Niaz was absolutely amazing very polite and very friendly, I Didn't even know how the boot opened until today I would highly recommend him any way very friendly and Polite indeed
Kind regards
Donna-marie Maxam