Switch Car Rental Reviews 

This review is mainly about the Milton Keynes branch and their customer service plus the companies customer service.

I’ve used the company / branch twice in roughly 6 weeks.

1st rental - I hired a SUV style car ( what she currently drives) as my wife is pregnant and I didn’t want her having to get into a lower saloon car.
The branch/ company accepted the hire request. On arrival there was an SUV sat there but she wasn’t allowed to have due to a policy of there’s. My wife then had no choice but to accept a car willingness a lot more awkward for her to get into and out of.
I had to extend the hire and I asked the branch would they open on the Saturday to drop it off as the staff member who was covering the branch said they had staffing issues. We turned up on the Saturday after driving 30min to get there to find the branch was closed. I didn’t receive a phone call or email notifying me of this even though they knew the car would be getting dropped off that day. They said they would collect the car on Monday but this didn’t happen and the car was finally collected on the Tuesday.

2nd hire - I had no issues in collecting the vehicle this time. This went smoothly.
I once again had to extend the hire. I did this on the Tuesday when it was due to be off hired on the Thursday. I spoke with a member of staff who was from their Coventry branch as was advised that this wouldn’t be an issue. I then received a phone call from the branch Thursday evening and once again Friday morning asking if I was being the van back. The van hire hadn’t been extended and I was then driving the vehicle Thursday evening and Friday not covered and possibly not insured.
When I called up to question this I got an apology from the branch but that was it. I didn’t feel that this was acceptable due to insurance issues. I asked if a complaint could be logged and was told that I had to do this myself and that customer service wouldn’t accept a log on behalf of the branch. The staff member who was covering from Birmingham said that he would email me the contact information for customer service. I’m still waiting for that email. The fact you don’t follow up with a disgruntled customer just makes the situation worse.
Once again I went to go drop the vehicle off on a Saturday and I arrived to a branch that wasn’t open once again. I ended up calling the Aylesbury branch who said I could bring the vehicle back to them but that there would be charges applied.
They couldn’t tell me exactly what the charge would be which I also find strange.
I had no choice but to return the vehicle back to the Aylesbury branch.
The lady was then very helpful and said she wouldn’t off hire the vehicle until Monday so that she could speak to the manager to see if the charges could not be applied to my hire. I still not don’t know if I’ve been charge the fees as I’ve not receive a call from the Aylesbury branch or Milton Keynes branch notifying me of what has happened.
Ive logged the complaint with the main customer service and they’ve offered me a £25 Amazon voucher and an apology.
I’ve declined the voucher as I do believe it’s a joke that I’ve spent close to £700 on the 2 hires and this is there offer.

Stefan consistently demonstrated punctuality and a high degree of courtesy.

Very friendly explained everything showed around car and showed damages thank you naheed niaz wolves branch

Friendly staff willing to help and the delivery driver naheed niaz delivered the car with great service and very friendly showed me round the car and inside.
Naheed niaz from Wolverhampton branch.

Terrible company to deal with, it took them three weeks to send Dartcharge fines that could have sorted a lot quicker, not only have I now paid the higher fine value they have also sent over 2 admin invoice for £40 each. absolute jokers!! Avoid

Rented a car through motorbility insurers from swift Liverpool. Car arrived dirty on the outside. I checked around vehicle main areas, due it needing a car wash wasn’t able to inspect minutely. The guy who dropped it off said it needed a cash wash. On hand back of vehicle very slight midge mark bottom of edge of drivers door. You wouldn’t have noticed this due to the car outside being initially dirty. The lady who turned up to take vehicle back thrust the iPad in my face straight away to sign. I stupidly sign it thinking she had inspected the vehicle. Then someway found this mark straight away, suspect. Baring in mind its extremely small. Smell a scam…a mile.

1. On receipt never accept a car dirty. Behind dirt is marks.

2. Never ever sign receipt of car until hand back is complete. (I was immediately asked to sign ) a no no

And more importantly this company has employee who are extremely rude, my husband politely asked was that it. Silence. Cricket….manners cost nothing… DO NOT TAKE receipt of a car unwashed leads to this.. Disabled drivers beware been with motorbility for years they have changed car rental they are cutting costs. But, motorbility have put our excess up. Where in turn the service should increase it’s not. Stress is number one to avoid with an illness, disability, this has increased mine tenfold.

Friendly, professional service, easy to deal with and would come back here again

Had a good interaction with Ade and Neil from the Worcester branch very professional and very informative in regards to the vehicle I was given to use, explained everything clearly which made it easy for me use the vehicle, thanks to Ade and Neil.

Naheed from the Wolverhampton branch arrived today with the hire vehicle. He was extremely helpful and showed us the vehicle and talked us through it.
He was extremely helpful and very pleasant guy
Highly recommend

Brian from Luton was great highly recommend

Switch car rental are excellent company the manager honey can’t do enough for you. She is very professional and goes out the way to help you. Thank you.

Just returned my car hire to the Truro branch. Great customer service from all the team there. Very friendly, helpful and polite. Would highly recommend them for your next car hire at great prices.
Special thanks to Lily who checked the vehicle back in, so helpful and polite .

Well well , I would never have thought that hiring a car could be so easy and such a nice experience ! From the booking on ( booking.com) to the collection , form filling , the car itself and the return - everything was first class! People are only too quick to complain these days , but this was the exact opposite and deserves a mention ! Special shout to the lovely Aussie guy on front desk, the nice Dutch and Ukranian dudes, Irish Paul and the lovely local lady on front desk when we brought the car back ... Top marks u folks! Switch Car Rental you are lucky to have these people - please look after them ! Thanks again !

Firstly I’d say my experience at getting the car initially was very good. Very quick and no hassle.

However, when it came to the collection of the vehicle, the persons responsible for collecting the vehicle on the day sent me a text at 16:30 to say they’re on their way to collect the vehicle, as I didn’t see this text they rang me at 17:05 to tell me they’re at my address to collect the vehicle, I tell them I’m not there and won’t be back until 18:30. At which point they tell me I’m no longer insured on this rental vehicle as it’s gone past 17:00 and shouldn’t be driving it (Not sure if this was a lie or truth)

They then ask me to drive over asap, I reminded him he just told me I was no longer insured on the vehicle so I would not be driving it and they should collect from where I was. This was not an option for him. Of course he said he would “extend my insurance until 18:30 exactly” and I would need to get it back at my address by this time and they would collect the following day. Ok fair enough. And that’s what I’ve done, I’ve got the car back to my address for 18:30 ready for collection tomorrow. On my arrival home, my Mother is shaking and scared because she had someone at the door telling her I’m no longer insured on the car and shouldnt be driving it, they were also taking pictures of my address which was not pleasant for my mother either.

My issues are:
1, 30 mins notice of collection? Ridiculous!
2, Calling me and acting like they’re debt collectors who sound as though they’re going to break my legs if I don’t bring the car within 15 mins as they won’t wait
3, Telling me I’m no longer insured and asking me to drive the vehicle?
4, Showing up at my address and scaring the life out of my elderly mother who has a heart condition and 80% deaf, the first thing she saw was some bloke taking pictures of the property and then telling her I’m not insured to drive the vehicle

Calling me 24hrs before and giving me notice should be standard. This would be professional and allow me to refuel the car and clean it etc.

They’re coming to collect the vehicle tomorrow, hopefully I’ll would have left for work by time they collect because they’ll be getting a few words from me on this. This company need to get to grips with this.

Shane from Beckton, the man who brought the new car, was absolutely brilliant. He was so helpful and took the time to explain everything to me. He went into great detail about how to use the car and made sure I understood everything before he left.

I really appreciated his patience and kindness. He was fantastic!

if i could give them no stars i honestly would. overpriced, they have no clue how a phone works, it took me to go down there 2 times for them to come collect the car. on top of this they hired out a plug in hybrid to me and did not give me a cable to charge it, after waiting for 45 minutes to get through to someone, i decided i was gonna go there instead and i spoke to a guy there, cant remember his name. i politely asked him for a charger and he stated "if its not in the car then you dont get it". very unprofesional would not reccomend this place to anyone. your money and time is better in other places.

Excellent service from Naheed who delivered the car, on time from Wolves branch. Explained all very well.

Delivery driver really helpful naheed his name was from wolves branch thank you f your help

Naheed from the Wolverhampton branch delivered my car today, explained everything in great detail. He was very happy and polite.

Masood was very friendly and efficient. He told me all about the car and was very informative, highly recommend.