We keep coming back to TA again and again. Love working with CJ. He is extremely knowledgeable about appliances and patiently answers all of my questions. Plus he always gives us a great price. Highly... Toon meer
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Over the last 20 years or so, we have been purchasing appliances from TA. Their staff are very knowledgeable and have helped us make the right choices on models with fair and competitive pricing. W... Toon meer
Bedrijf heeft geantwoord
Terrible communication. We spent hours on the phone trying to get in contact with customer service. Had to wait for a repair person to come look at it. Had to wait another week for a part to come in.... Toon meer
Bedrijf heeft geantwoord
Keely was our sales person, very efficient, pleasant and helpful. She provided us with an alternative freezer that was a better deal. When we picked up the freezer at the warehouse, the man was su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop at TA Appliances for outstanding service and everyday low prices on our giant selection of major appliances, barbecues, vacuums and built ins. We carry all the brand names you trust. Browse our huge showrooms in Mississauga, Kitchener, Brantford, Barrie, and Toronto! Check out our new Clearance outlet in Kitchener where you will find huge markdowns on new-in-box clearance, floor models and ends of lines.
Save 10% on all Broil King barbecues and accessories
Geschreven door het bedrijf
- There is still time to get your new grill at amazing savings! We have many models in stock and ready to go and if you purchase now you can also get free assembly and delivery on select models until Sept 30!
Contactgegevens
932 Victoria ST N, N2B 1W4, Kitchener, Canada
- 519-578-0300
- taappliance.com
4,1
Goed
5K reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van TA Appliances and Barbecues
Thank you for the 5-Star review and kind words! We greatly appreciate your support and thank you for choosing TA. We hope to see you again soon.
Great communication and product was…
Great communication and product was delivered and placed as requested. Price was also great, beating other competitors.
14 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your feedback! We’re glad to hear everything went smoothly and that you were happy with both the delivery and the value. We appreciate your support!
Best appliance store in Waterloo
After a series of frustrating experiences with other stores, we were delighted to speak with Irina, a kind & efficient sales associate at T&A Appliances in Waterloo. Irina helped us purchase a new stove over the phone and arranged for its delivery in just 2 days, making the entire experience both easy and pleasant. The delivery persons, Jason & Samuel, were equally efficient & considerate. By far, our best experience in buying an appliance & a highly recommended store & sales associate.
12 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your wonderful feedback! We’re so glad Irina made your experience smooth and enjoyable, and that Jason & Samuel provided great service as well. We truly appreciate your recommendation and hope you love your new stove!
We had a few glitches with the delivery…
We had a few glitches with the delivery of our portable bbq and a Kitchener salesman went above and beyond to rectify the situation. The bbq works great and is a good portable one which we were looking for.
26 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you so much for your kind review! We truly appreciate your patience while we worked through the delivery issues, and we’re thrilled to hear that our Kitchener team member was able to go above and beyond to make things right.
Best place for Selection and Quality
Exactly what I wanted, and when it was promised to me
5 juni 2026
Antwoord van TA Appliances and Barbecues
Thank you for the review. We are happy that you were able to find what you wanted within a timely manner.
Worst experience ever with delivery
Worst experience ever with delivery. I didn't get my washer and dryer until the 3rd time they came to my house. The first delivery men were very unprofessional. They didn't want to do the work. I heard them on the phone calling me a very nasty woman. It was very upsetting.
The second time they didn't have my appliances on the truck.
Third time was a charm. The guys were great.
You are refunding my delivery fee. I would think you could do better.
I like my appliances but not sure it was worth the aggravation.
Dianne Passmore
4 juni 2026
Review zonder uitnodiging
Antwoord van TA Appliances and Barbecues
Thank you for your honest feedback. We sincerely apologize for the frustrating delivery experience and the unacceptable behavior you encountered during the first visit. This does not reflect our standards. While we're glad the third delivery team provided a positive experience and you’re happy with your appliances, we understand the inconvenience caused along the way. Your comments will be shared with our team to help ensure we do better in the future.
Staff were friendly and helpful
Staff were friendly and helpful. Only issues were that the fridge arrived in 'demo mode' so wasn't cooling properly, corrected promptly after a phone call, but shouldn't have happened in the first place. Also the way the fridge hinges work it is not ideal beside a wall. I guess I should have recognized that but I think sales staff should have pointed it out.
4 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your feedback. We’re glad to hear our team was friendly and helpful, and we appreciate you bringing these issues to our attention. We apologize for the inconvenience with the fridge settings. We also understand your concern about the door clearance and will work on ensuring our staff provide more detailed guidance during the sales process.
Not a great experience so far
BBQ took over two weeks to come in (even though we were told it was in stock). Also ordered a stove at the same time which has not come in yet. Salesman has been quite helpful though.
2 juni 2026
Antwoord van TA Appliances and Barbecues
Thank you for your feedback. We apologize for the delay and for the confusion regarding stock availability, as well as the ongoing wait for your stove. We’re glad to hear your salesperson has been helpful, and we appreciate your patience while we work to resolve this.
Frigidaire Microwave
Ordered April 13, 2026 and microwave still not received. As I recall, we were told 2 to 4 weeks. Jessica was good to deal with but TA should be after Frigidaire as the microwave we purchased was available from other retailers, from what I was able to determine. In fact, today, another online retailer said delivery June 17.
13 april 2026
Antwoord van TA Appliances and Barbecues
Thank you for your feedback. We sincerely apologize for the ongoing delay and for not meeting the expected 2–4 week timeline. We’re glad to hear Jessica provided great service, but we understand how frustrating this situation has been, especially given availability elsewhere. Your concerns are noted, and we’ll continue to follow up to get this resolved as quickly as possible.
I’m getting a request to rate your…
I’m getting a request to rate your service, but I ordered a Viking microwave 15 days ago and I haven’t received any message about when to expect to receive it. So how can you ask me rate you when I don’t even know how the product is working.
Thank you
Diane Balanyk-McNeil
647-504-2092
15 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your message. We understand your frustration and apologize for the lack of communication regarding your order. We appreciate your patience and will follow up to provide you with an update as soon as possible.
Good place to shop
Many brands and great choice to choose from, the staff really knew her products well.
15 april 2026
Antwoord van TA Appliances and Barbecues
Thank you for your kind feedback! We’re glad to hear you enjoyed the wide selection and that our team’s product knowledge made a positive impression. We appreciate your support and look forward to helping you again.
Knowledge and availability
Knowledge and availability. We received our dishwasher quicker than expected
2 juni 2026
Antwoord van TA Appliances and Barbecues
Thank you for your feedback! We’re glad to hear our team’s knowledge and product availability stood out, and that your dishwasher arrived sooner than expected. We appreciate your support!
Quick service
Both Gerard and his colleague, whose name I missed, did a great job meeting our needs. Thank you.
11 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your kind feedback! We’re so glad Gerard and the team were able to meet your needs and provide a great experience. We truly appreciate your support.
Great sale all around
Great sales person, Jesse, great follow up, great communication, great delivery
28 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for the great feedback! We’re thrilled to hear Jesse provided excellent service, communication, and follow-up, and that your delivery went smoothly. We truly appreciate your support!
The woman who helped me was very…
The woman who helped me was very sincere and did alot of follow up making sure I was happy and everything was to my satisfaction. I believe her name was Cathy.
14 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your kind feedback! We’re so glad Cathy provided sincere support and followed up to ensure everything met your expectations.
Great staff
Great sales staff, pick up staff. Only complaint was having to come to store for pickup and learning had to go to Waterloo to pick up
2 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your feedback. Unfortunately our warehouse is not on site, so customers do need to be directed to Waterloo after signing the required paperwork at the store. We will continue to review these processes in order to make it a more smooth experience.
Great customer Service
Great customer service. Spoke to Beah about the order she was able to place the order for me and answered all my questions. Item arrived early and everything went smooth.
No complaints on my end.
1 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your kind feedback! We’re so glad Beah was able to assist with your order and answer all your questions. It’s great to hear everything arrived early and went smoothly—we appreciate your support!
Excellent service and good price
9 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for the feedback and your 5-Star review! We are so happy to have been able to assist you and hope to see you again soon.
There was a flaw in one of the items…
There was a flaw in one of the items out of the package and the staff at TA were great to find a quick solution for me so the BBQ was immediately usable.
Thanks!
27 mei 2026
Antwoord van TA Appliances and Barbecues
Thank you for your feedback! We’re glad our team could quickly find a solution and get your BBQ up and running right away. Enjoy, and we appreciate your support!
Unacceptable customer experience
Unacceptable customer experience. This email was sent to notify me of a purchase. I have made no purchase of equipment.
1 juni 2026
Antwoord van TA Appliances and Barbecues
We’re sorry for the confusion and concern this caused.
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