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Tailor Made Rail Reviews 603

TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

First class service from beginning to end. Did a 10 day tour of Switzerland and it was a great holiday with excellent hotels and rail travel. All train connections worked perfectly and hotels with sup... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

We enjoyed visting Germany and Netherlands by train. Franfurt, Dresden and Amsterdam were great but there was train travel every other day - needed longer between train days. The hotels used were vari... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great service from start to finish. This was our 2nd trip and we weren’t disappointed. Good hotel choices and great routing and the timings of transfers between trains was spot on We have every con... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great holiday, everything was perfectly planned for us with very clear directions for every change in trains. When schedules were late they were on hand to resolve and advise on any fall out. I woul... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator

Info over Tailor Made Rail

Geschreven door het bedrijf

About us

Tailor Made Rail is a specialist tour operator providing independent, unescorted holidays by train throughout Europe, the USA, Canada, Morocco and South Africa. Our team of rail experts offer unparalleled advice and expertise, enabling you to make the most out of both the journey and your time in the destination.

How it Works

Choose when you would like to travel and where you would like to go. Think about whether you want to experience lots of places and journeys in a short time, or would rather base yourself in one place with a nice journey to get you there and back, possibly with stops along the way to make things as relaxed as possible.

Start Planning Here

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

603 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Switzerland Adventure

Everything went like clockwork, the planning was brilliant and hotels very close to the railway stations.

16 september 2025
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Antwoord van Tailor Made Rail

Dear Neil,

We are so happy to hear that you enjoyed the trip and that everything ran smoothly.

We hope to have you travel with us again soon.
Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Trouble-free rail travel

This company continues to give a great personal service to make one's travel as smooth and enjoyable as possible.

17 september 2025
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Antwoord van Tailor Made Rail

Dear Peter,

Thank you for your review. It was lovely to have you travel with us again.
We are really happy to hear you enjoyed the trip and our service once again.

Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Good organisation and support which…

Good organisation and support which always gave me confidence that if we experienced a problem they would help.
I feel they need to make it clear that First Class in Europe is not always the top class available so that one can make the choice.

15 september 2025
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Antwoord van Tailor Made Rail

Dear David,

Thank you for your review and your detailed comments on the trip and travel classes which are very useful to us.

We are glad to hear that you felt the trip was well organised and that there was support available. This is very important to us.

Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Nothing was too much trouble

Nothing was too much trouble. I needed walking through the process of getting the tickets onto the interrail app. The young lady who walked me through had the patience of a saint.

3 september 2025
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Antwoord van Tailor Made Rail

Dear William,

Thank you very much for your review.
We are happy to have helped with your tickets and are glad to hear that you enjoyed the trip.

Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Our 3rd year in a row travelling with…

Our 3rd year in a row travelling with Tailor Made Rail, and would recommend very highly. The attention to detail in setting up the intererary prior to the holiday is reflected in the hassle free travel during the holiday. We have a lot of changes in venue and accommodation during our trips, and all has always run smoothly.

No doubt we will be doing it again next year

15 september 2025
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Antwoord van Tailor Made Rail

Dear Robert,

Thank you very much for your review. It was great to have you travel with us again and we are so happy to hear you enjoyed your holiday.
We very much look forward to the next!

Kind regards
The TMR Team

Beoordeeld met 4 van de 5 sterren

Friendly and helpful

Friendly and helpful - but didn't give us quite what we wanted.
They found routes and times we could have found for ourselves - but they didn't offer slightly more obscure routes whose timings would have suited us better....we found out about them later!

5 september 2025
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Antwoord van Tailor Made Rail

Hi Charles,

Thank you for your review. I am sorry to hear that your trip didn't quite fit the bill. It would be great if you could kindly reply to the email enquiries from our team to find out what we could have done better as we are always keen to improve.
We hope you enjoyed your holiday nevertheless.
Kind regards

The TMR Team

Beoordeeld met 5 van de 5 sterren

This was our second trip arranged by…

This was our second trip arranged by Tailor Made Rail, and it was absolutely fantastic. We had a few specific requests, and true to their name, the team tailored everything perfectly to our needs. We’re already browsing destinations for next year—it’s become a bit of a tradition now!

11 september 2025
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Antwoord van Tailor Made Rail

Hi Nimisha,

It was great to have you travel with us again and we are really glad you enjoyed your holiday. We are pleased to hear we tailored the trip just right for you.

We look forward to hearing about your next destinations!
Kind regards,
The TMR Team

Beoordeeld met 4 van de 5 sterren

Well organised travel plans

Well organised travel plans. We had wanted to go by train to Italy but found the options so confusing. TailormadeRail made everything accessible and well oiled. They chose and booked our travel, accommodation and car hire.

There was a minor issue travelling between Florence and Siena because of a line closure. On reflection we should have been advised to go by coach for an hour rather than the much longer rail travel we followed.

The car hire chosen in Siena was perfect

The hotel in Strasbourg was perfect in all ways. The hotel in Milan was well chosen for proximity to station. The hotel in Pisa was nice but a little away from both the station and tourist areas. On reflection we should have advised that we wanted to be near tourist areas. On the other hand that would have been more expensive.

2 september 2025
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Antwoord van Tailor Made Rail

Thank you very much for your review.

We are glad that you had a good holiday and we really appreciate your useful comments on the transport options. This is a really good point and a good reminder to consider all options.

We are glad that the hotels and car hire suited you well too.

Thank you again for writing.
Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Excellent Service

I have used TMR twice now and fins their service excellent. Arranging rail travel and hotels when travelling around europe is possible to do on your own, of course, but if you are planning multi city visits it can be extraordinarily complex and time consuming. TMR takes all that on board for a reasonable price, and the hotels they choose are excellent. They are always helpful when contacted, both before the trip and even during it. I have not experienced any problems with their organising of my trips

8 september 2025
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Antwoord van Tailor Made Rail

Thank you very much for your review,

It was great to have you travel with us again and we are delighted to hear that you are happy with our service. We are happy to hear that you enjoyed this holiday as well as the last.

We look forward to having you travel with us again soon.
Kind regards,
The TMR Team

Beoordeeld met 5 van de 5 sterren

European holiday

We gave TMR a rough outline of the trip we were thinking of doing and we received an itinerary within a day. After a few tweaks we settled on a final plan and they did all the bookings (hotels, flight and trains). The tickets arrived with enough information as to how to use the rail passes and we had a great holiday. Whilst we were away they contacted us to inform us that one of our travel days was affected by a national strike and they seamlessly provided alternative travel plans. Great to have the back up.

27 augustus 2025
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Antwoord van Tailor Made Rail

Dear Mark,

Thank you for taking the time to write your review.
We are really happy to hear that you had a great holiday and were happy with the process of booking your holiday.

We were happy to help in the event of the Italian strike and were glad to get things back on schedule for you.

Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Highly Recommended

Excelent service.
The staff responded very promptly to any request/adjustment during the planning stage.
The journey ran like clockwork and the hotels chosen were within 5-10 minutes walk of each station.
We would definitely recommend TMR to anyone.

8 september 2025
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Antwoord van Tailor Made Rail

Dear Claire,

Thank you very much for your review, we are delighted to hear that you all enjoyed the holiday and it was a pleasure to speak to you and to discuss tour plans.
We are happy to hear that it all ran smoothly and that the hotels suited you.

We look forward to having you travel with us again sometime soon.

Kind regards,
The TMR Team

Beoordeeld met 4 van de 5 sterren

Always allow time, to get trains, to ensure relaxed. Using Lille better than Paris, except services not so good at station

Overall a very good trip. Obtaining a metro ticket at Gare du Nord was a challenge, mainly due to ticket machines on a go slow. Hotel Bristol in Avignon, was our choice however worth noting the breakfast is poor, location is excellent! Hotel Residence In Narbonne is a real gem.
Would definitely use Tailor Made again. Very helpful and understood our requirements

29 augustus 2025
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Antwoord van Tailor Made Rail

Thank you for your review.

We are happy to hear that you enjoyed your holiday and that you would use TMR again, this is fantastic.
Thank you for your comments on the hotel and stations too.
We are glad to hear you had a good trip.

Kind regards,
The TMR Team

Beoordeeld met 5 van de 5 sterren

We had a marvellous holiday

We had a marvellous holiday. The price was good and the itinerary excellent. Booking was easy and the staff were very helpful when we needed to make alterations to dates. Overall a thoroughly enjoyable experience.

8 september 2025
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Antwoord van Tailor Made Rail

Dear Nicholas,

Thank you very much for your review. We are really happy to hear that your experience was thoroughly enjoyable and we are always happy to help with alterations to make the trip right for you.

Thank you for being in touch and we hope to hear from you again soon.
Kind regards,
The TMR Team

Beoordeeld met 5 van de 5 sterren

All went extremely smoothly

All went extremely smoothly. Problem with first hotel dealt with on site. Melissa arranged alternative transport because of a strike of which we were unaware. Without her involvement the whole journey to Dijon could have been a nightmare - very grateful

8 september 2025
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Antwoord van Tailor Made Rail

Dear Gwendolyn,

Thank you for writing your review. We are happy to help with the hotel issue and to rearrange things during the strike. We are thrilled to hear these hiccups didn't detract from your holiday and we very much hope we might hear from you again soon.

Kind regards
Melissa and the TMR Team

Beoordeeld met 5 van de 5 sterren

Incredible customer service

Incredible customer service, excellent and extremely informative travel information and a superb itinerary

8 september 2025
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Antwoord van Tailor Made Rail

Dear Rosemary,

Thank you very much for your review and for taking the time to write, we really appreciate it. We are delighted to hear that you had a good holiday and that you were pleased with our service.

We hope to have you travel with us again soon.
Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Efficient and helpful service that made…

Efficient and helpful service that made it easy to book our interrail experience.

26 augustus 2025
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Antwoord van Tailor Made Rail

Dear Debbie,

Thank you so much for your review and for taking the time to write to us separately. We are so pleased to hear that you found our service efficient and helpful.
We look forward to discussing another rail adventure hopefully at some point in future.

Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

The Baltics

Our holiday went very smoothly. All train journeys were great, Hotels were well placed for the stations and nice to stay in. All in all we had a very enjoyable journey through the Baltic states.

26 augustus 2025
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Antwoord van Tailor Made Rail

Hi Gretchen,

Thank you for your review. We are delighted that everything ran smoothly and that you found the hotels worked well for you.

We hope to have you travel with us again soon.
Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Mountain Railways of Switzerland - A Train Journey of a lifetime

We have been considering a journey like this for some years. This journey although a little tiring is without doubt the journey of a lifetime. The train journeys to and from Switzerland (Swiss Alps) were amazing with the experience of Avanti (WC), ICE, TGV and Eurostar you are treated to fast and clean transport. First class or Plus is definitely the way to go as they provide service, good air conditioning and reserved seats where you can see well. You need to be reasonably fit to do this journey and you need to have your wits about you if things don’t go to plan. Lifting luggage on and off trains can be tricky too as the trains go up several stairs or there may be an upper level to navigate. I would highly recommend the trip and TMR.

18 augustus 2025
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Antwoord van Tailor Made Rail

Dear Frank,

Thank you so much for taking the time to leave a review and also for your detailed feedback to us. We are very happy to hear that it was a trip of a lifetime for you. Thank you for your useful comments on the journeys and logistics too.

Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

Fantastic trip

Fantastic trip. Trains all on time. Great hotels situated in perfect locations for the next day's travel.

Thank you again for enabling us to have a fabulous holiday.

26 augustus 2025
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Antwoord van Tailor Made Rail

Dear Mary,

We are so pleased to hear you had a fabulous holiday. It was a pleasure to put it together and we hope we might have you travel with us again at some point soon.

Kind regards
The TMR Team

Beoordeeld met 5 van de 5 sterren

TMR is a great company to use

TMR is a great company to use, they listen to your requests and put together a holiday to meet your needs. The information is always very organised and clear to use. They have a high standard of hotels and are available via e mail at any point. We have and will highly recommend this company to people who enjoy travelling independently.

18 augustus 2025
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Antwoord van Tailor Made Rail

Thank you very much for your review and for taking the time to write, we really appreciate it.

We are really happy to hear that we were able to tailor your holiday to fit you and that you found help to be on hand when you needed it.

Thank you for recommending us, we look forward to making more travel plans with you in future.

Kind regards,
The TMR Team

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