Dolly Reviews 3.697

The guys were great Only disappointment wad the added fee for disposal. That should have been advice before I booked

Late arrival

Move was fast and easy. Guy was nice. Cost $61 and I’m first floor so it was easy for him too. Didn’t love the multiple messages stating my delivery wasn’t complete and to tip. It’s not about tipping. I generally do but the cost to deliver and just being told to do it when it’s not spelled out verbally when you set up for delivery is the turn off aspect, but otherwise, great experience overall.

Great. It was an excellent experience

Amazing service, super knowledgeable, safe and helpful. Will def book with him again!

On time and friendly!

Respectful protected everything, did a great job!

Delivery service was on time. The driver was professional and very helpful. Great experience for my 1st time. Very pleased with the service.

Professional

Helper was in time. He delivered 3 huge packages on the second floor very quickly. He was so polite and professional.

Communicative and Thoughful about my furniture.

We paid for 2 people to help but only one of the people who showed up was capable of helping move the furniture and they had me help them move the furniture. They started to close the van and try to leave when they saw where we needed the couches to go saying that they could not get them up there.

The move itself went well but I was charged double the cited amount due to an “adjustment charge” equal to the initial fee itself that was not confirmed with me by the helper prior to the move or during the move itself. Essentially I was charged double the cited price for no clear reason. When I inquired about the charge, the Dolly customer service rep cited me to guidelines that were vague and offered no guidance or help at all. I would not recommend this service to my worst enemy.

The crew was on time it’s easy to work with. Very happy with the moving

My driver was phenomenal. However, $800 to move only 6 or 7 large item's (of which I helped the mover with) is absurd. I only moved 1 mile away. The 4-star review is because the helper Heriberto was great. He deserves a 5-star… but I can only imagine how much profit Dolly kept of the $800 I paid… I should give the experience a 3 star. As the date for help neared, I never received an email or anything from Dolly reminding me to prepare. Thankfully in the app you can coordinate with the driver ahead of time. But still, a friendly reminder would’ve been nice. I still can’t believe I paid that much… Either way, 5-star for the driver but 3-star for the app experience. I’ll give you a 4-star to meet in the middle.

The staff were a little unprofessional and I requested for them to disassemble my bed because it wouldn’t fit through my new house door and they insisted to not disassemble it but later had to anyways. They also did not wrap my bed frame and it got some stains during the process of moving from being on just regular street grounds…

The absolute worst service. i used them for years and had zero issues, something has changed and it is awful since they are owned by taskrabbit. i took the day off work and they never showed, customer service said they cancelled the order because thy needed to verify my account but never contacted me. never ever use these guys again!!!!!!!!!!!!!!!!!

It was easy and convenient. I made the reservation online. It was accepted right away. The timeline of pick up from the store was made quickly. And, everything went according to plan. My product was picked up and delivered on the date and time scheduled.

The guys showed up on time, were totally professional and curteous. They were delivering and setting up a Casper mattress and electric base. They knew all about it and made some great suggestions. Exceded my expectations and hope to use again.