Dolly Reviews 3.697

Supposed to arrive Saturday, arrived Monday

Dolly was on time, quick, and professional.

smooth removal and very pleasant people. Kept me informed of arrival time.

The delivery team was prompt and helpful.

Dented the front of my fridge using an improper unloading technique.

Always have great experience. Last one not so good with the delivery people causing damage. Dolly responded immediately to resolve. They are still my go-to

When I booked the reservation I assumed that meant the delivery was confirmed. Shortly before my delivery window, I received an email informing me no helpers had been located. I rescheduled to the next day and the same thing happened. Eventually helpers were found and my delivery happened 5 hours later than what I booked.

Easy to book, same day appointment, friendly and efficient helper.

Delivery person was excellent. Price was reasonable.

Delivery team set my packages close enough to the door to prevent unwelcome viewing but far enough away that the door could be opened. The boxes showed no signs of rough handling and my items were in perfect order.

My mover was an hour late. I paid extra for a box truck and he showed up in a work van (they refunded me). Then I discovered he broke my TV and they haven’t refunded me because I don’t have my receipt for it. I would not use this service again.

Absolutely horrible experience from start to finish. Completely unprofessional, unprepared, and honestly one of the worst delivery services I have ever dealt with.
The entire process was disorganized and inconsistent. I originally scheduled delivery with a van, then was told a van would not work and I needed a pickup truck instead. After changing the order as instructed, I was then told no drivers were available and had to reschedule AGAIN for the following morning. Nobody seemed to know what was going on.
When the movers finally arrived, they came totally unprepared. They had no dolly, no moving carts, no moving blankets, no protective materials, and no proper tools. One mover arrived in a van and the other showed up separately in a personal vehicle. They even had to borrow MY screwdriver to remove the feet from the couch. I had repeatedly explained to customer service that this was a white sofa sleeper that needed to be fully wrapped and protected during transport, yet it arrived barely covered at all.
The movers dragged the couch across railings, stairs, and flooring, leaving dirt marks and causing damage to the couch itself, including ripped fabric underneath the sleeper portion. I was even forced to physically help lift the couch over a railing because they lacked the equipment and manpower to safely complete the job.
The worst part is the damage they caused to my newly purchased condo. While forcing the couch through the hallway and foyer, they put a hole in my ceiling and scratched my real hardwood floors. I had suggested using the back entrance earlier because it would have been much easier and safer, but by that point the movers were exhausted and unwilling to try another route.
In the end, the delivery failed completely, my couch was damaged and had to be returned because there was no way of them trying another way without proper equipment or more manpower. My home was damaged. This company was careless, unprofessional, unprepared, and clearly not equipped to handle furniture delivery safely. I would absolutely never use Dolly again or recommend them to anyone.

Sorry to be terse.... everything was great, went well and assisted by great company personnel who knew what they were doing, acted competently, professionally and efficiently. If asked appropriately, we would use your services again, and recommend you to anyone else...

The crew did not speak English, and delayed using the translator or his phone. Confusion at destination as to whether or not they would do inside del'y, when I specifically listed it as well as the flight of stairs. Difficult to obtain a phone number for dolly.com, but once I reached someone, the problem was resolved.

Took care of my appliance, didn't damage anything and didn't scratch or mar the walls , in a very tight space.

I was in the hospital when they delivered supplies for the closet and they didn't put them in the apartment.
They were left on a loading dock. When they finished they left a mess of old shelving, boards, bags of
waster materials in one of the bedrooms. The closets
look very good.

Horrible experience overall. I have written a complaint and have yet to hear back about a resolution. Movers came 3 hours late, with incorrect moving vehicle and damaged my property! Will not be using this company again.

Arrived early and took great care of my furniture with pick up and delivery.

Ease of scheduling
Reliable
Good communication