The delivery service was on time; however, some pieces were missing. I think before the delivery team leaves, they should double-check to make sure all pieces are included and accounted for. The in... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
There was a damage caused by the delivery to walls, ceilings, etc. The helpers worked hard but seemed not to have experience with moving a treadmill. I think the damage could have been avoided if ther... Toon meer
Bedrijf heeft geantwoord
Liked movers contracted to move us. Did NOT appreciate the argumental agent who wasted about an hour before the movers could start. She did not communicate well and got us off to a stressful exhaustin... Toon meer
I wish I would’ve known about Dolly years ago when I didn’t buy items from Facebook marketplace or thrift stores because I didn’t have a means to bring it home. It was very easy to set up and the comm... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dolly was created to re-imagine the big and bulky moving and delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.With nationwide operations in 45 cities, and millions of moves and of deliveries completed, we are the leading on-demand delivery service trusted by retailers like Best Buy, Williams-Sonoma, The Container Store, Crate & Barrel, and Extra Space Storage. In 2024, Dolly joined the Taskrabbit family, fueled by our joint passion for creating helpful, easy-to-use services that bring customers back time and time again. Founded in 2008, Taskrabbit is a digital platform that connects people seeking help with household tasks—such as furniture assembly, TV mounting, help moving, and home improvements—to skilled, reliable Taskers in their communities. Together, Dolly and Taskrabbit aim to transform the moving and delivery experience for customers.
Contactgegevens
901 Fifth Avenue Suite 600, 98104, Seattle, Verenigde Staten
- support@dolly.com
- taskrabbit.com/delivery
4,0
Goed
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My couch was broken after it's arrived
17 mei 2026
Antwoord van Dolly
We deeply apologize that you encountered damages during your recent move. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit delivery-help.taskrabbit.com/ at your earliest convenience. Thank you!
No contact or customer service and I…
No contact or customer service and I scheduled with no reply
16 mei 2026
Antwoord van Dolly
We deeply apologize for this poor experience. Please know that we have dedicated Support working around the clock to help the community, so if you'd like to give us another chance, visit delivery-help.taskrabbit.com/ at your earliest convenience.
The movers did an amazing job
The movers did an amazing job. The administrative side of my experience was less good. The temporary hold disappeared a day before my move which freaked me out but I was assured my move would still go as planned, which it did. I then didn't get charged for several days after my move which made me anxious again. I was finally charged but it's showing up weird on my bank's side. Some unnecessary anxiety and calls to customer service but the move itself went super smooth and my movers were great. Customer service was also nice just wish I didn't have to call them twice for a simple booking.
16 mei 2026
My Dolly delivery duo was fantastic
My Dolly delivery duo was fantastic! Delivery of my items were a breeze, and so seamless. Thank you Roshanna!
16 mei 2026
Got the job done
Liked that they brought all the items and ultimately got it set up. People were kind. EASY to get the Certificate of Insurance we needed. Took the packaging away.
Struggled with them being late, one person putting things together slowly, and the other waiting. Nearly did not open two of the three packages, and almost forgot to 'finish' the bed with the cover that goes over the base.
16 mei 2026
You guys pick and choose depending on…
You guys pick and choose depending on inside or outside you play games that’s why one star not good
16 mei 2026
Antwoord van Dolly
We deeply apologize that you encountered a poor experience. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit delivery-help.taskrabbit.com at your earliest convenience. Thank you!
There was a breakdown in communication…
There was a breakdown in communication vocation between Dolly & the movers. I ended up being charged an additional $395 to the original quote. I had no option but to agree to this scenario.
15 mei 2026
Antwoord van Dolly
Hi William,
Thanks for reaching out! It sounds like you're looking for Taskrabbit Delivery (formerly Dolly).
To get this sorted out for you, please head over to their dedicated support page at https://www.taskrabbit.com/delivery/support and that team will be able to assist you further!"
We appreciate you taking the time to email with your feedback about Taskrabbit delivery.
Your thoughts are extremely valuable to us as we continue to develop and improve our product. I'll be sure to pass on your feedback to my Product Team to understand and potentially action your request.
Thanks again for reaching out, and have a great day!
Great Service
The gentleman that helped me move was incredible. He was on time, extremely efficient, professional, and courteous. He did a wonderful job moving my belongings into a storage unit and made the entire experience pleasant and seamless.
15 mei 2026
They came early and were very…
They came early and were very professional. Made the process smooth and pleasant.
15 mei 2026
Really easy to sign up and get a time…
Really easy to sign up and get a time set. The movers were easy to coordinate with. It went very smoothly. Got plenty of confirmations and alerts.
15 mei 2026
Good price and process went well!
14 mei 2026
Simple and easy home delivery
Simple and easy. Purchased an IKEA “as is” table and Dolly delivered it promptly to my house.
15 mei 2026
Fantastic!
14 mei 2026
The process was easy to set up
The process was easy to set up. The delivery arrived within the pre-set window. The driver was friendly and courteous. I would use the service again if needed.
14 mei 2026
Antwoord van Dolly
We deeply apologize that you encountered a poor experience during your recent Dolly. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit taskrabbit.com/delivery/support at your earliest convenience. Thank you!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.