Taxify Reviews 

I started working as driver with this company 2 months ago it was a really bad experience that I had with this company very unprofessional company response late when you have complained late for dacoument to be uploaded it takes ages and lying about surge price the ridious system is not working if you don’t accept the trip they will block you so aggressive towards drivers I hope tfl should take action against this they should extend uber license they are more professional very good company to work with uber I hope bolt should be band asap from London I will start campaign against this company they treat drivers so badly they don’t know lhow to run and operate in London London so congested city they passing you trip beyond the ridious if you going to pick the customer it takes long waisting of time and they block you so drivers lets be united against companies like this that they take advantage of us please all private hire drivers join the private hire union

First time using bolt, I should have received 7 pound credit plus 14 pound credit from a code which was accepted in the app. When the driver arrived, bolt had taken £33 from my account. I arrive home at 1am. I check my app and the driver hasn’t finished the journey. He finally finishes the journey at 1:25am and I am then charged a further £40 quid. Bolt then refund me the original £33. This looks like I have not received my credit and the driver has made it look like the journey was 25 mins longer than it was. As I said first time using this service. I tried calling Bolt support number in the app and the guy hangs up on me. No one is getting back to me via support in the app or Facebook. Worst company I have ever had the displeasure of dealing with. This is very poor service

I don’t like bald they’re horrible they don’t know how to do business there stupid I recommend to drivers do not work for this stupid people

A lot of people are talking negative things about bolt drivers, I am a bolt driver and I have something negative to say about the company and customers.

The client chooses bolt to ride because it is very cheap for them, just imagine 30 minutes ride they only pay 4$ because they have discounts for using bolt the first time, imagine the loss for the driver and if you think bolt company pays back all the discount to the driver I can give you a screenshot of my conversation with bolt representative and they can’t even give me a straight answer.....I am sure the poor girl which I am corresponding with is just following the company’s guidelines but to be honest this bolt company is the worst from driver perspective....it is too cheap to make ends meet., you drive a whole day as a driver and you make 100$, commissions is taken, your gas/petrol/design, the car oil, the mileage is up and your time is included so how much you think a driver will take home., you can’t be bolt driver to feed your family and pay bills, the worst company ever.

Suite à 3 courses depuis Juillet 2019, je constate que Bolt n'est pas au niveau de Uber, dont la qualité se dégrade également.
1 première course, la voiture se gare loin du point de rdv, et je me retrouve facturée de 25% supplémentaires annoncés.
2eme course, le chauffeur conduit à 80km/h dans les rues de Montrouge!
3eme course, le temps indiqué ne correspond pas du tout: je commande avec 6 mn d'attente, et le site ajuste 4mn, 7 mn, 4 mn, 8 mn, pour finir avec 15mn réelles.
Bref, pas fiable du tout!
Il serait peut-être temps de revenir aux taxis, qui eux sont des professionnels.

Be very careful with this bunch of cowboys ! I Ordered a taxi around 2am and it showed £42.50 to £50 fare which i accepted - I have never done this route so laid my trust in the company ! By the time i arrive and i get home i check my fare is £68 ! We had no traffic or surge or anything ! He took the most silly route and longest route ever when i checked on google,I made a complaint with bolt and the customer service adviser came back to me after speaking to the driver,He claimed i told him to go the that way ???? I didn't even speak to him - Bolt will rather stand by there lieing drivers than customers as they are struggling for new recruits to drive for them ! I am not surprised their ratings all over the internet are so bad ! Steven KT10

Awful services. Accidentally left my phone his car which I was tracking he repeatedly told me that the phone wasn’t in the car. Finally after an hour admitted to the phone being in the car and offered to drop it off at my house but he wouldn’t give me the phone till I paid him 100 pounds in cash. Awful awful awful service, will never be using them again. Uber all the way.

I use bolt but they come to wrong address and then charge me for waiting. It is their fault not mine. If you stuck in traffic they start charging extra. They also take longer routes to charge extra they are not cheap more expensive

Pire application de VTC !! des chauffeurs tjr en retards, des prix exorbitants pour une service qui ne suit pas !
Les chauffeurs exceptent des courses alors qu’ils se situent à des km de nous, temps d’attente extrêmement long! Une compagnie qui ne devrait même pas exister ! Honteux

Complete con tell you you have a promo then claim to have a surge fare when the driver came in two mins. Was charged £5 a mile even with a so called promo code. Slack customer service too. Daylight robbery

The worst ridesharing app around. Notoriously slow. I booked my ride and for 10 mins it kept saying the driver is 1 minute away. I tried to cancel the ride but the app kept freezing, so I had to rely on Uber. A few minutes after I got a notification that I got a £6 fine for not showing up with no useful information on how to dispute that. Abysmal experience. Do not bother downloading it!

This is the worst and most fraudulent company I have ever dealt with, I took a ride from my house at Magodo GRA in Lagos to Maryland near Ikeja, this ride was quoted btw N1100-N1300:00, on checking my account, I realised I was charged N2800:00, this prompted to review all my trips and it was clear that Taxify Nigeria is deliberately defrauding customers by overcharging. All my efforts to redress this problem was at no avail, it was swept under the carpet by their standard emails which came about one week after my complaint. There is a different regime in the UK, where the queries are dealt with quickly for fear of prosecution and license withdrawal.
Taxify or Bolt should understand that their license will always come for renewal in a country like UK where law and order is supreme, we are documenting all these fraudulent atrocities in Nigeria and it will be used against their application for renewal in the UK, we are consulting with top international lawyers in Nigeria who will take our group action up internationally, I think Taxify Nigeria has just stepped on the wrong toe! Please contact me by email if you’ve had similar experience so that we can join your claims for group action on no win no fee basis.

Bad service and won’t allow you to delete your account

Une arnaque totale ! Pas de possibilité de demander un type de véhicule quand on a beaucoup de bagages ou un fauteuil roulant comme mon épouse. Un chauffeur qui se pointe et qui refuse la course car il ne veut pas transporter de personnes handicapées et facture des frais d'annulation car selon lui c'est de notre faute lors de la réservation alors que l'application est très médiocre. A éviter à tout prix !

I had a great experience with Bolt recently 5 stars

This is what I write to Bolt customer support:

This guy had a bad attitude from the beginning. His car was very dirty. He would not take me to the destination that was stated on his route and the address I requested. When I told him to please take me there because I have luggage to carry he cursed at me in Czech thinking I did not speak Czech. Absolutely unprofessional and very rude. Not a good way to start my weekend trip. Maybe next time I take Uber instead.

I also forgot to mention that when I asked him to drop me off on the other side of the freeway where my bus was he said the following: “ oh you take bus to airport? You have no money for taxi to airport?” And the he proceeded to laugh. So don’t give me any BS about any nervousness about parking or any other BS. He was just like any other Czech person and has no idea what Customer service and professionalism means.

It’s going to take ALOT more then promos to keep my business. I was humiliated today. OH and by the way you can tell him from me that live in an apartment that I bought for $1.5 million and am a CEO of my own company that staffs 125 people. So I just spend my money wisely.

So no response for that??? Very interesting. How do you guys stay in business with this lack of customer service and total disrespect. You Have lost my business and my companies business for sure. I will also post this experience and our exchange on every social media platform possible.

You have failed today.

THE ABSOLUTE WORST SERVICE EVER. If i could give it one star I would. I was going with my pregnant sister and nephew in the car and we were going to the hospital. As soon as I got in the car the driver was incredibly rude and was driving awfully, alongside the fact his car was smelling disgusting just like marijuana. My sister immediately began to feel like she was going to throw up and after some time he stopped the car as I let him know she was gonna throw up. Very bad service i’d rather use uber or Kapten. AVOID AVOID AVOID. If I could get my money back I would.

Terrible TERRIBLE customer support. Last straw was: After using it abroad just 4 times, and then using it back in Lisbon again 2 times, the app defaulted to another country and they kept sending me discounts to that country, several messages later, several months later, they did not fix anything and I'm still somehow in the wrong country in their system. I used it a lot despite a couple of problems, never used it since.

(Bolt London) Excellent service, when problem a occurred on my second time using the service. I spoke with customer service and although after explanation the error was caused by myself, they explained clearly and offered me a promotion code for the inconvenience. Great service!!