Taxify Reviews 

Order the taxi arrived a little late was leaving my house and the driver drove off this then charged me £6 for a no show what A con they must do this to several people every week I will be getting my money back. you did waste your time but you did make me late for school with my children what the hell

I didn't use this crap for last 2 days and just got charged for 24 euro. This app is a pure scam
It took 2 years for Bolt Cyprus to move from sexual harassment and rudeness to stealing people's money.
I just removed all my cards from this crap, however I believe they will still keep the data as this company follows no rules. They always were the worst taxi app in the world, and now they became scammers. Support is not answering of course, as always!
SAVING YOUR CARD IN BOLT IS NOT SECURE. DON'T GIVE YOUR CARD TO BOLT SCAMMERS!

Lost our wallet in the drivers car. Driver never attempted to try and return the wallet. Next day we managed to get hold of support and they said he tried to phone me. Never did and he only did something when we finally got.hold of support the following day. He charged me money to bring it back (that I was willing to pay) but the driver stole all the money out the wallet. Support was responsive but didnt do anything. Dont use them, they dont vet the drivers properly. I dont feel safe driving with people who are not trustworthy.

I’ve been trying to complain but I’m getting no response. Should of been charged £23 but bill has come in for £40. Also driver stating journey was 20 mins longer than it was. I also got out early so driver didn’t have to go down rough road. I want to be contacted by bolt immediately.

Awful. They accept the journey and ring you and ask about the destination and if they don't like it they hang up. Scum bags

One of the drivers to my daughter's to their journey and lock the door and tried to rape them do not use this service is very dangerous

I requested for a ride and my payment option is card payment by default. But on alighting I went ahead to pay the driver cash as I was in a hurry because it was raining. When I discovered on getting home, I called the driver who insisted it was a cash trip. I reported via the app support section and they promised to make the driver call me. The driver called after some days and promised to pay back but till now he hasn't. I tried to complain again via the app but couldn't as the complaint ticket has been closed. Why on earth will you close a ticket that has not been resolved. This trip took place around 2months ago.

!!!! Finger weg von BOLT. Fahrer sprechen kaum Deutsch, ungepflegte Autos, kein Rückruf, kein Service: In meinem Fall erhalte ich das Profil des Fahrers "Fehdei" (Wien) mit Bild und Telefonsymbol. Das gaukelt einem Sicherheit vor. Ich bestelle den Fahrer. Dieser findet auf Grund Straßensperre unser Ziel nicht und ist völlig überfordert. Gerät in eine Fußgängerzone, wo er fast einen Unfall mit Kutsche und einer Gruppe Asiaten verursacht. Wir brechen die Fahrt ab, nachdem er uns angeschrien hat. Er will die komplette Fahrt gezahlt haben, wir einigen uns auf die Hälfte. In der Hektik vergesse ich meine Designerjacke, zuvor erst gekauft, auf der Beifahrerseite. Noch beim Aussteigen fällt mir das auf, doch der Fahrer reagiert auf nichts. Mein Freund läuft hinterher, nichts, er fährt weiter. Ich rufe den Fahrer über sein Profil sofort an, nichts. Die unzähligen Anrufe landen alle auf einem Anrufbeantworter mit einer Standardansage. Mein Klick auf "Gegenstand verloren" oder "Beschwerde" landen alle auf einer vermeindlichen "Suport Seite" bei der mich ein Luckaz von Bolt angrinst aber keine Funktion dahinter. Lange Rede kurzer Sinn, obwohl ich den Fahrer kenne, habe ich die Jacke nie wieder erhalten. Bolt versteckt sich hinter Datenschutz und will mir den Namen der Mietwagenfirma nicht nennen. Der Fahrer sei auch nicht mehr erreichbar.
Leute: zahlt lieber ein paar Euro mehr aber dann bekommt ihr einen Beleg und ihr bekommt eure Sachen über die Taxizentrale wieder, denn das hat in Deutschland bisher immer funktioniert.

BOLT ihr seid definitiv kein gutes Beispiel für Service und Kundenorientiereng. unlike!!!

Nicole

Got into the car with the driver and he said my trip was too far and refused to take me. Charged me £10 and refused to give me my money back. Bolt then said I had damaged his car and withheld my money for another week. Customer service is especially poor, if anything goes wrong the chances of sorting it / getting a refund are very low

Same service as Uber for much lower price. Android App not quite as slick, but you can forgive that. I've seen the one star reviews - sorry for those guys, but my my experience was very good..

Bolt's driver silently took us an hour out of our way and out of the city. He wouldn't listen to us trying to turn the car around to go back to our destination. This was a terrifying experience, and Bolt is refusing to reply or apologise for the harrowing trip we endured.

The trip should have taken 12 min and cost £7-9. It took over an hour, and we were overcharged by £50. I'm disgusted and outraged at the blatant lack of concern for customer safety displayed by Bolt, and the refusal to respond to any of my correspondence.

Disgusting, shameful behaviour. Will be telling everyone I know to steer clear of this app for their own safety.

Why should bolt assign my journey to a driver who is over 20mins away, whereas where I'm going to is less than a 5mins drive! Bizarre. Not again.

I'm reading all these reviews and I'm thinking I never would have got the app if I would have read these first! However I can only praise them! I've used them around 7 times now and the price has been amazing! With the promo I was able to get to work (a £20 journey) for just £6.50!! Which I was very happy with. Their drivers are friendly, I did not have to wait long and the promos are great! I will deffo keep using them. The only reason I didn't give 5stars is because there is no option for a return journey.

Do not use!

I used bolt on the 12/08/19 in London, was charged £12.50 for £7.50 trip because they charged me for an 8.5 mile trip when it was only 5 miles. It's not a lot of money but more a matter of principle and how they operate.

They apologised and said I am right, I have been overcharged because there was a fault with the drivers device but they can't give my money back. :O Please note this is word for word.

They offered me a promo code instead!

How can a company overcharge someone wrongly, admit it and then say sorry we can't give your money back???!!!

I am fuming, not over the money as it's only £5 but the cheek of it. They overcharge people and lock them in by giving them a promo code.

I am still sending emails, next step will be to take it to TFL and Association for Payment Clearing Services as they operating unlawfully and cannot be trusted with our card details.

One of the worst taxi apps in the history of the world.

- they give customers a range when booking but will not hesitate to charge you much more. My estimate for a v short journey was £7-10 but I was charged £25.
- they do NOT have a customer service number or any customer services AT ALL. Send a message and someone MIGHT respond two weeks later.
- they block accounts for no apparent reason - you only find out as you’re about to make a booking and guess what? No customer service presence to unblock it.
- they’re all mad.

Worst app/company since sliced bread and bread was sliced in 1842. Do not use. Highly unreccommended. I’d rather walk than to deal with this incompetent and useless company.

This review is on BOLT APP / previously known as taxify.

Downloaded Bolt because i was told it was better and cheaper than uber. First i got a code from a friend to say it my “first ride was free”. So I ordered a taxi which cancelled on me after 10 mins (did i mention i was also on crutches and had told the cab this..). I had to order another one and wait 8 more minutes for it to arrive. Then found out they tried to charge me 3 times and claimed i had not used any first time code. After trying to contact their customer service with no luck, someone finally messaged back a day later just to repeat what i asked say - “you didn't put any code”.
Worst first experience, terrible customer service.

Service client à fuir. Course annulée ndebitee. Ils refusent de répondre. Et encore moins de rembourser. Je porte plainte

Service client totalement médiocre. Ils vous proposent des codes promos pour vous inciter à commander une course puis surprise, au moment de la facturation ils vous prélèvent 3 fois le prix de la course ! La raison ? Les chauffeurs qui font des détours sans raison ce qui augmente considérablement le prix de la course..et bien sûr aucun moyen d’obtenir un remboursement, du vol tout simplement.

Fraud app. Beware! I tried to use this app for the first time from Stansted. Driver cancelled a ride. I was still charged full price for no ride. I called the customer servise. They was keep telling me it was an autorisation fee (first time) and they can not cancel this transaction. They did not give me to talk to the manager as well. And put a phone down. Also , there is no 50% off first ride as advertised. When I asked about it as well, I was told to email a screenshot ,as she was not aware.

Stay away from Bolt!!! They sent me a promo code of 50% off which would be applied automatically but when I finished my ride it charged me full price. I tried calling the customer support numerous times but they didn’t answer. I emailed them 5 or 6 times before they finally replied saying the discount had been added but it clearly hadn’t. I stupidly decided to give this company one more chance (Incase it had been a genuine error). This journey was estimated between £7-£9 but at the end they charged me £16! Have written in once again so will see what they reply. Either way this company is a complete rip off and ball ache-stick with UBER or ViaVan!!!