TBS Factoring Service Reviews 

The customer service and trying to get a hold of somebody is horrible!! The worst thing now with the way things are is a lot of broker BS going on and if you get a truck order not used they don't fund it put it in some escrow which I don't even run on an escrow account until they received the money from your customer! Now you have to be vigilant and watch this and follow it from the broker to their Bank and then put in a request if you don't you will probably never see the money they're not going to reach out to you! now they received the check from my customer on November 14th but they still want to wait but they still want to wait another 48 hours supposedly until they will release you the funds! but you must put in a request on something that should automatically be done! Now I had a load from a customer with the t o n u for only $250 I had to up front with the current cost of $5 a gallon $200 a fuel with the deadhead and then carrying this birding for over a month! The t o n u was paid on the 14th of November I communicated with the broker and watched my TBS account so it showed they were paid on the 14th and I called on the 15th and put in my request today is the 21st and I am still fighting for my money that they don't even have anything to do with except forwarding it to me they're not even entitled to the percentage because they did not fund the load if it was for a larger amount I would reach out to small claim court!

I write this review in hopes that it reach the eyes and ears of someone in authority that can make changes. I've brought my concerns to my account Rep. Erica Mcclintock.I wrote a review and mentioned our conversation about being charged back several times for allegedly duplicate invoice payments. I remained anonymous in name. sense then I've received several more repeated charge backs, some are correct the duplicated charges is incorrect, I'm not understanding .yes I've summitted schedules over. I submit 3 loads and they pay two of three and don't notify me why. I resubmits it again the same way I've done for year. I was told to call to inquire why the load wasn't payed before resubmitting. It almost seem like every resubmitted load is being charged back to me.I just payed off 4 charge backs @100%,two was cash checks understandable ,but the other two was suppose to be @25% charge back .when I inquired I was told she would summitted a request to fix. I don't have funds for fuel and I told them that. At least once a week I'm on the mobile chat app. inquiring about timely funding,I'm not saying these things to down tbs,I just Want someone to look into these, not just go look @ the report .I submit my schedules via email 99% of the time .I requested that each charge back schedule documents I summitted be sent to me along with the date received/remittance/amount and last four of account sent to. These records should match mine.
it's been over 8 mouths on some of these alleged duplicate charge backs./The only reason I summitted this post is because I'm I feel no one is listening to me and the info I'm requesting is being ignored. If I upset anyone @tbs I apologize. I only want to straighten this out and bring to the attention of someone in authority that can fix the issues enclosed. I don't want to be retaliated against for speaking my truth.I need the enclosed requested documents to rest my case. Lord knows my hands are tied..

Do you want to have to hire a person to work full time managing TBS? Do you like being ignored and having your calls go to a automated "call back list"? Than TBS is the company for you!

We have had:
-Non factored loads been paid to TBS and they hold the funds for over a year and give us the run around about whether they have it or not.
-Chargebacks multiple time on the same load, despite the load having been paid in full by the broker.
-"Oops we can't find the payment in our system, we have to chargeback the load" despite being given the exact time and ACH transfer number from the broker.
-One time they deposited $6,000 of another company's money into our account and realized it 18 months later and started pulling money out of our account. But somehow it was our fault?
-Recieved chargebacks 3 weeks after the load date despite the contract stating that we were on a 90 day recourse.
-Not sending invoices to brokers and then charging us money. Icing on the cake is that they then ask us to send an invoice ourself, I mean at least give me some benefits for my labor.
-Anytime you seem to be making headway and getting somewhere....BAM... new account executive that will take 3 weeks to figure out the system, but not before they make about 15K in mistakes.
-Do you remember back in the day where you had limited minutes on your cell phone? TBS must have a similar provider for their email and phone, they send about 1 email a day and 60% of the time it is the good old "we are review this issue"

I could write a book of essays of all the ways that this is the worst factoring company you could choose to work with. But I don't have the time, we got a new account executive and I'm busy training her on their own system.

Edit 11/15/2023:

I would like to make this edit in response to TBS' response. I have contacted my account executive, the woman above her and the customer service line that automatically tells me that my number is known to them and they will call me back. I would like to submit two quote from our representative today:

-"Once something is cleared on our end it is out of our hands." (In response to being charged back despite the check being sent and cleared by TBS)

and my favorite-

-"Once an invoice has been charged back we do not do anymore research on this." (In response to being again, charge back on a load that had already been paid and charge back before.

At this point how are you guys not being investigated?

We been working with Tbs since 2015 , they always 1st verify with broker than pay, if the can't verify the won't pay just holding the load payments. Now, they put my account on hold and do not factor list. Everyday they telling me different answers, and not paying me my load payments for 3 weeks now. And not helping, everything Calle them no answer, only customer service answering and say sorry. It's not helping. We are completely out of savings and money. I can't pay my employees already 3 weeks and now they think I don't want to pay them . All because of this Tbs . They all do nothing, just sit there and do nothing!!!!! They never answer and respond have to call them hours so someone might answer . I even filled complain thru BBB , even there they have more that 30 bad reviews.

TBS Charlotte collected my money from Triumph pay has it in their account over 7 months now and refuse to hand it over, I have sent numerous e mails to my rep who just ignores my messages, it is near impossible to get them on the phone, I am now making a complaint to the better business bureau. Financial services was messed up but when a customer is dissatisfied they would reach out and make it right, TBS could care less

Zero stars tbs is a scam do not fall for this nonsense they give u the run around hang up on u and poor customer service say you owe them money and wont release ur contract untill paid in full

Hi Im the owner of Slocum Trucking Company an I am highly disappointed in TBS Factoring Services. I advise any and everybody thats considering using this Factoring service not to because they have been a pain in my rear. You cant get anyone on the phone ever and you can barely get a email response from anyone. I'm one of the biggest customers they have and to be honest they treat me like I dont exist. I get emails and calls daily from my customers and brokers about receiving bols and invoices for loads we've complete months ago. Also customers that have a A or B rating that I do consistant business are being denied credit when they've paid their bills on time, they just haven't received an invoice from TBS Factoring Services. I'd suggest that if anyone is thinking about going with this company DONT!!!!!!!!!

This is the best Factoring company. I want to highlight the professionalism of our representatives Gabriela Canovas and Victoria Escobar. They are fantastic and very responsible. We recommend this company and its representatives.

She was very helpful though the whole process

Esta company. Es la peor decision.que tome.para.empezar mi negocio.un contrato.agusivo.mira Las opiniones.no estan ahi.por otras razones

This company is the worse factoring company you can be.... they have a ridiculous policy , they charge and charge loads with no sense, don't communicate , I really don't recumbent any owner to contract with them I am stuck here I can't leave and they are making my Bussines imposible, they pay late, charge, poor communications is a disaster company DONT GO WITH TBS IF YOU DONT WANT LOSE YOUR BSS

TBS factoring is corrupt from top to bottom. If you are trying to protect your business and if you value your livelihood, stay far away from these people.

This company responds to reviews faster than most of its customers calls and emails so I would recommend that if you want a professional response write a review and they would respond quickly to a review while you’re waiting for assistance about your money and business matter …. Unprofessional team have no integrity towards carriers needs and will constantly run your business into the ground Beware of these reviews related to tbs factoring professional scammers. Can you believe I have invoices that have been paid 500 days on my aging report sent proof on invoices paid by brokers almost a year ago check # banking and routing # numbers for payment and still today they asked me to sent proof again I have emailed them this proof I have given them a letter of release and this is the results , maybe if I screenshot the proof of payment maybe they will respond back to the review… or maybe you could just take this warning and find a different route with your business this is unacceptable to wait this long for someone to call you back about your business needs and concerns…scammers looks like someone at tbs accounting stole the money and they holding me hostage for it, I know I would not wait over 500 days for my money BEWARE OF THIS tbs COMPANY anyone who says something good about this company needs integrity and help thank or you just couldn’t come up with your down payment for insurance don’t be fooled

I worked with Kesha and Patricia. Both were fantastic in helping me get going. I had family issues arise in the middle of getting setup and Kesha respected my wishes to be left alone to deal with them, knowing full well I was shopping around too. I didn’t get that respect from any of the other factoring companies. I just feel like they actually care about you.

After almost ten years with TBS I have say that issues are very rare since I keep a very easy way of doing business, by choosing very carefully whom iam doing business with it.
But when issue arrives Thomicia Shaver is not the person to speak with to find a solution.
Very unprofessional to the point that today 7/12/23 I am still waiting for her feed back when I was finally able to speak with her.
People like this Thomicia Shaver gives companies a bad reputation, specially when you're dealing with a long time costumer.

Company was good when I started in 2018 now they keep changeling the contract with out notice like paper work must be in by noon for same day pay. And before if you ended up with a charge back. You set up a payment plan and everything was normal mow if you have a charge back can't get fuel to even pay them back by rights the should of sent out new contracts to every client to tell them the new policy not just assume we would know now since they have it if you a charge back and on payment plan you can't even get fuel advance how do they expect us to run and play them with on fuel advance I think they should be sending nee contracts out so clients can choose what they want to do with a company

So far Traci has been great to us. She has answered any questions we have. Overall great experience working with her!

Lisa smith was the lady I have been dealing with since day one of starting my own authority she is very helpful and has always answered my calls or text messages. Tbs was suggested to me by a friend and I would definitely recommend them to anyone who is thinking about starting their own company. I will be a fateful and loyal customer and supporter of the TBS family

The consistency in great “genuine” and sincere customer service. Their customer service to me as a new owner operator has given me confidence in this new endeavor. Knowing that I have assistance, support and advice a phone call away is truly motivating.

I'm shocked to see so many negative reviews. Honestly, We as a company LOVE this Factoring company, so far. We have been working with them for about 4 months now. Help us get setup. We were able to get our DOT/MC #, UCR Permit, and a ton of information in the DO it Yourself packet. It literally had everything. YOU HAVE TO READ IT. I really want to list all the things that they provide. However, there are other companies out to get information. I will definitely say try it Yourself. Factoring fees are MATCHED. & The payments are not same day. Even if paperwork is submitted before 12, because your bank, if you chose that method, has to process it. So, it makes it available the following day. My advancements have been done quickly also. I never call. I always communicate through the tbs client app and I'm helped everytime. Maybe it's a Representative and not the company as a whole.