TeachMe.To Reviews 

Antwoord van TeachMe.To

4 dagen geleden

Hi John. I completely understand your frustration—getting automated texts reminding you to finish a step when the system itself is giving you trouble is an incredibly annoying loop to be stuck in. I sincerely apologize for that initial experience.

Looking into your account, I see our support team connected with you last Friday to provide the specific instructions needed to get your background check pushed through. Your account remains active with us and is ready to go as soon as that step is finished.

If the instructions we sent over aren't working, or if you need someone to walk you through it live, please reply directly to that thread or email us at coachsupport@teachme.to. We are always happy to help get this across the finish line for you.

Antwoord van TeachMe.To

8 jul 2026

Hi Seth. Thank you for sharing your feedback. First, I want to sincerely apologize if you felt rushed during your call with our coordinator—that is never the standard of service we strive for.

It is completely reasonable that you want to ensure a coach is the right fit for your specific skill level before committing to a lesson. To answer your question about why we do not connect prospective students directly with coaches before booking, this policy is strictly in place for security and privacy reasons. We do not share the personal contact information of our coaches or our students until a lesson is officially booked.

Additionally, our internal team handles all the administrative coordination—like fielding inquiries at 10 PM—precisely so our coaches do not have to. This allows them to focus 100% of their time and energy on what they do best: delivering great lessons.

While our coordinators might not know a coach's specific teaching methodology offhand, they are always happy to relay your specific questions to the coach and get back to you with their answers. We would love the chance to make this right and help you find the perfect fit. Please feel free to reach out to us so we can assist you further.

Antwoord van TeachMe.To

6 jul 2026

Hi Herbert. I understand how frustrating it is to see a charge you weren't expecting, especially if you had already decided to take a different route for your golf instruction.

To clarify what happened here: our platform operates on a subscription model. As outlined clearly during the initial checkout process, subscriptions automatically renew to ensure uninterrupted access to the platform. If an account isn't canceled before the next billing cycle, the system automatically processes the standard renewal charge. Because your subscription was still active on your billing date, the charge went through as scheduled.

I want to directly address your concern that we "bank" on users forgetting to cancel. We believe in transparency, which is why our subscription terms are stated upfront before any purchase is made. Our goal is to provide ongoing value that our users enjoy, not to catch anyone off guard with hidden fees.

I also hear your frustration regarding the consistent answers from our support team. We enforce our cancellation and refund policies equally across the board for all users. When a renewal charge occurs because an account wasn't canceled in time, we are required to follow our Terms of Service, which state that these charges are non-refundable. We know a firm "no" isn't the outcome you wanted, and it can feel inflexible, but this consistency ensures we are treating every single customer fairly. Thank you.

Antwoord van TeachMe.To

6 jul 2026

Hi VV. We are sorry to hear your experience has been frustrating. We cannot find an account under this name, but would like to clarify our subscription model terms. Our free lesson trials are tied to a recurring subscription that auto-renews so you do not lose your spot with your coach. The terms of this billing cycle are agreed to at checkout.

If you would like us to look into your specific case, please email your account details to support@teachme.to so we can assist you as soon as possible.

Antwoord van TeachMe.To

2 jul 2026

Hi Jennifer. First and foremost, I want to sincerely apologize for the overwhelming volume of text messages you received. You are absolutely right; receiving multiple texts a day is incredibly frustrating, and that is not the onboarding experience we want for our coaches.

To explain what happened here: our platform uses an automated messaging system to help guide new coaches through the profile setup process. Because these messages are routed through a standard third-party SMS service, they are sent using a rotating pool of phone numbers. When you asked our team member to stop the texts, your number should have been manually removed from that automated sequence immediately. I am very sorry that this did not happen. We are investigating why that request slipped through the cracks and are heavily reviewing our automated communication limits so nobody is hounded this way again.

I also want to address your concerns about your data and devices directly and clearly. We take security very seriously, and we want to put your mind at ease:

- App Security: Our application is a standard, secure app vetted by official app stores. It does not install malware, spyware, or any unauthorized software on your devices.
- Data Privacy: We do not scrape, sell, or misuse your data. The information you provided was used strictly to create your tutoring profile and facilitate your onboarding.
- Company Ties: TeachMe.to is an independent company. While our platform may have team members or investors who have worked at other major tech companies in the past, those companies have no involvement in our day-to-day operations or our SMS routing.

You absolutely have the right to have your data entirely removed from our platform, and you certainly do not need to change your phone number or abandon your email address to get rid of us.

Rest assured that we will process a full account deletion. This will wipe your profile data from our servers and permanently place your phone number on our global "Do Not Contact" list.

We appreciate you bringing this broken communication loop to our attention, and we apologize again for the stress it caused.