Techless Reviews 366

Yolani was wonderful and super helpful. She was lovely to speak with.

Tina was so helpful for multiple calls - she walked me through setup and had so much patience. Thanks

I spoke with Tina a number of times and she had excellent customer service. She obviously has great people skills and has went above and beyond in helping us purchase and learn how to use our new wise phone. She always gets back to us about any and all concerns we have and walked us through many situations that we needed help with. I would dare to say she is one of the best front line people that I have experienced in any company for the past number of year ! Great employee

The phone and service fitted our needs prefectly, and we would still have phone and service if it had not been that are son is going to be completing high school and attending college at the same time and needed access to emails and apps, to complete this phase of his education. Personally, I would have preferred to stay with the Wisephone II if change wasn't needed for educational purposes.

Whenever I have any problems with my phone or if I need explanations on my bill, I can always call in. The last time I called in Zazi and Jay we’re so wonderful and helped me to understand my bill.

Phone is cool. Help support was great. Yolani was awesome thanks so much!

Tina was of great help to me in setting up and installing our wise phone! Very clear and well spoken and professional. A delight to deal with! Great customer service, thank you!

Had a great customer service experience. Yolani was very helpful! This phone is going be great for my son!

Yolani did a nice job guiding me through the phone set up process and downloading apps

Tina was very helpful at answering my questions and totally understood what I was asking and knew how to help.

I am excited to start a more present and disconnected life with my new Wisephone! The transfer process was as seamless as I think it can be and the help I received from Tina was 6 stars!! She was very knowledgable and patient with me and my lack of technology skills. Thanks Tina and thanks for creating a phone to get our heads out of the sand and back into reality.

Every time I've reached out to support through Techless, the response has been prompt and within their posted timeline. Their support is kind, compassionate, and respectful of the client and they truly care that I have a good experience. I might be frustrated at the issue, but I'm never frustrated at the people who help me solve the issue.

I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone outside of their regular return window, but they were gracious and made an exception. Zazi was the supervisor that helped me and he pleaded my case with his management. And got it resolved very quickly. He was understanding, knowledgeable and with a great human touch. It was a pleasure conversing with him. True professional!

I spoke with Tina and she was very helpful and answered all of my questions. I am completely techno dumb and she was so very patient and kind.

Amazing customer service. Anthony did great but the compatibility of Wisephone with any application sucks. Why do they crash at times.

Tina, my Customer Service representative was great and helpful! Setting up a secondhand wisephone was a bit of hassle, as I had to buy a new sim card, but didn't know that until I was able to get connected with their customer service, which is only open during business hours, which made it hard for me to get connected with them. Once I did, and once I had the new sim card, the problems were resolved quite easily.

easy to setup. Tina was very helpful

First of all i love the simple life that this phone has brought into our home life. Iwas having trouble signing into my portal to make a change on the card i wanted to use for payment. When it didn't work I sent a text and had the pleasure of speaking to Yolani M. Unfortunately I was unable to still get in the plan but Yolani made it a point to set up a phone call to help me get this all fixed. I was unable to be available when she called as promised due to a situation I was having at our new house. She did immediately text me and said she did call as promised and I could still call her back or text. my fault that time has gone by but today 4/9 in the early am i sent her a text asking her again for help. she certainly did respond and we set up a phone call. She called and was so helpful, pleasant, and patient with me through the whole process. Now thanks to Yolani and her knowledge of the techless phone and website she was able to correct the email issue with me and guide me to the area to change cc numbers. Again these 2 phones have saved my marriage and have given the peace of mind we were in need of.....please recognize Yolani for her exceptional knowledge and help she provided today. I hope more and more adults start to realize the waste of time and energy on all those others apps.......thank you!

Today I called the customer support phone number and spoke to Yolani. After a few days of struggling to log into my account, she was able to fix my issue in a few minutes! I really enjoyed her kindness and patience with me.

Had to leave voicemail at first, but they called me back within the hour. Yolani (agent) very helpful with billing issue, gave me refund for most recent duplicate charge. Pleasant experience