Techless Reviews 366

My experience with Techless so far has been fantastic. I bought a Wisephone from a friend (who liked the phone, but it just wasn't right for him) and called Techless to set it up. Yolani was friendly, easy to understand, patient and exceedingly helpful. I set up the phone with no issues. Thanks a lot! I'm excited to give this thing a whirl.

So, the Techless/Wisephone saga is a long one, but it gave me a one-way trip down a heartbreaking path we don't exactly get to bounce back from.

The short edition is this:
• It took three weeks to port my number from this service back to Verizon.
• Looking at my outbound calls, there were 17 outbound calls from me to Wisephone customer service from my new phone (the VZ one). Not sure how many I sent from the old phone, but none were answered.

In this time, I missed 17 voicemails from: employers, friends, family, and my mother, whose best friend and stand-in mother was dying. I missed calls when her friend was dying, and then after, when my mom wanted to talk to her kid to grieve the loss of her most meaningful relationship.

Wisephone's the worst.

They didn't get back to me for three weeks. The fact that they have the audacity to suggest there are other carriers involved makes me want to throw my new phone across the room and into a river.

Verizon made no mistakes. I went to two Verizon stores in different cities, and I called three times. Each of the five reps I spoke to said the same thing: the port is partial, and we have no notes from your carrier (Wisephone) on how to fix it. It got so bad, the last Verizon rep suggested I change my number, since Wisephone seemed so hell-bent on holding it captive. Wisephone didn't answer the phone for three weeks.

I'm taking this back down to one-star because I have to live with the memory of hearing my mother sob and fight back tears when I had to explain that I wasn't ghosting her during the worst month of her life.

This was unnecessarily traumatic, chaotic, and shitty in an already difficult season.

To spice things up...
— Wisephone needed me to buy a new plan to help me because my plan had lapsed by the time they got back to me. I had to fight tooth and nail for a refund.
— While they took three weeks to be of service, it took hours (if that) to ask me to update my review to be more pleasant... because they issued ✨ a refund✨ . (I should not have had to spend money in the first place, nor should I have had to fight for it back. They're grifty.)

TL;DR: Bad service broke my mom's heart.

I firmly do not recommend this shitshow of an experience.

Tina was extremely helpful in guiding me through changing our payment method after I was unsuccessful when looking for the proper settings in our profile online. She was very easy to understand and indirectly reminded me of different steps we had taken when setting up the phone earlier. It was a very pleasant and efficient interaction.

I really wanted to believe in the mission behind Techless, and at first, the Wisephone seemed like a great way to be more present with my five kids.
But the reality? Frustrating and disappointing.

They refused to allow Android Auto—even just for maps—meaning you’re stuck looking down at your phone while driving. Horribly unsafe.

The phone itself is sluggish, constantly freezes, and never feels reliable. Then after only six months of light use, it completely stopped working.

What’s worse is the customer service. Instead of standing behind their product, they’ve made the repair/replacement process difficult every step of the way.
For a company built around “intentional living,” the product feels unfinished and the support feels indifferent.

Save yourself the frustration and money—just lock down your current smartphone and skip this entirely.

Tina spent so much time with me on multiple phone calls to solve dilemma I had and she was clear, went at my pace, and followed up exactly when she said she would. We ran out of time and she made an appointment for next week. I love working with this company!

Returned a phone I used for a day and was docked $45 and the restocking fee of $55. Totally get the restocking fee, but the surcharge for damage is ridiculous.

UPDATE:
They refunded me after I filed a claim with my credit card company.

My emails were between Jay, Anthony, and Zazi.

Zazi ended the dispute.

Also, the customer service representative by the name of Anthony, during the "support," sent me a link to the song Saturn by SZA. Not sure why?

I really like this concept and purchased based on what was advertised but it wasn't entirely honest IMO. We were told we could get apps that are just tools through a vetting process that has been haulted for who knows how long (indefinitely?). I have tried to get an answer from their customer service but nobody seems to know. Why not just be transparent about why it's paused and what you're working on if anything? We're on your side, why leave us in the dark?
Anyway, the concept of having a smart phone with no browser, no socail media, etc.. but still having the needed tools like banking, and various others is a gem. Hopefully they can execute on that sometime soon.

It took a bit of time to setup, but Tina was very patient walking me through the set up of my new phone and we got it done.

Tina was extremely helpful in setting up the phone. I would not have been able to set the phone up without her help. She was extremely patient and kind. Great customer service which is difficult to find these days!

Both Tina and Yolani were very helpful and very knowledgeable leading me through the activation process of my husband’s new Wisephone. They were extremely patient and kind. I will definitely recommend Wisephone!

I was having trouble setting up the phone but Yolani was a great help.

Yolaní was the most calm and helpful customer service assistance I’ve ever had. I was confused about how to download the apps I needed and she calmly reassured me that I didn’t need to pay more money and slowly walked me through how to get them. It took less than 4 minutes. Im looking forward to having my wise phone and it is so comforting to not be on hold and talk to a person who actually deals with and issue!

Yolani was absolutely wonderful. Coming into the call, I was a bit frustrated by the setup process. She was extremely patience and professional. She spent 45 minutes on the phone with me to ensure that the phone was working properly.

Yolani was very helpful, answered all my questions, and waited while I fumbled around..as I'm not very tech savvy!
Really appreciated that I could speak to a real person, and not an automated reply loop! Faster, very pleasant and more efficient and clear communication when we can talk person to person!
Highly recommend Techless, enjoying the Wisephone II

Zazi was great! Thanks you!

I purchased 4 Wisephones, 2 of which had to have numbers ported over. I called customer support to help walk me through the setup process. Tina stayed on the phone with me and walked me through all of the processes and stayed with me until everything was complete. I asked a lot of questions and she answered every one of them. Great customer support and I am truly grateful. Thank you.

The set up was a bit tricky, I think partly because I was setting up the phone with an existing cellular account (T-Mobile) but the agent I spoke to, Tina, was super helpful and got me through the entire process and now the phone is up and running.

Anthony was very helpful! kind and responsive.

It was great ! Yolani walked me through all the steps with kindness and was very helpful !!