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TelephoneNigeria.com Reviews 

1.187
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Your app is very easy to use and products you specifically specialise on are all in line with good customer friendly. It makes my life much easier before travelling to Nigeria with reference to dat... Toon meer

Beoordeeld met 5 van de 5 sterren

I have never seen anything like this before to be really honest, i like TelephoneNigeria a lot and please keep it going. If make some new features on this app i think 🤔 it will be great? Feature like... Toon meer

Beoordeeld met 4 van de 5 sterren

Having used you services for many years, I will say that they were great. I have rated your service four star performance because I would like you to review your timing software.. I noticed I was c... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using Telephone Nigeria for more than 10 years and have never had a problem with this service. It is reliable and efficient for sending minutes to my family and friends. And the talk tim... Toon meer

Bedrijfsgegevens

  1. Telefoonmaatschappij
  2. ook in
  3. Internetprovider
  4. Mobiele netwerkaanbieder
  5. Telefoon- en internetdienst

Over TelephoneNigeria.com

Geschreven door het bedrijf

Founded in 2008, TelephoneNigeria.com is a website dedicated to help Nigerian people living abroad keep a close relationship with their loved ones back home in Nigeria. The services TelephoneNigeria.com offers range from voice credit, monthly plans to mobile recharges. For more info, visit:

Geschreven door het bedrijf

24/7 Customer Service

International Calling to Nigeria

Free Calling Apps | 100% Quality Guarantee

Call any phone in Nigeria from any phone with our international calling app or local access numbers. You get the same great quality as if you were making a local call and at a fraction of the cost of other calling solutions.

  • No hidden fees
  • Pay only for the minutes you use. No hidden charges or other fees.
  • 1 Minute Rounding
  • You will be charged for your calls by 1 minute rounding. ⁦
  • $5⁩ Minimum Order
  • Try Voice Credit for a low minimum order and enjoy long international calls.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

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4,7

Alle reviews

(1.187)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Change in product prices

Hi, it's very uncustomer like, when changes are made without giving out notifications to services been provided, when changes are been made to the prices of call cards and number of minutes for each one, atleast you should have sent out a notification, instead of getting everyone confused. Thanks

6 december 2022
Logo TelephoneNigeria.com

Antwoord van TelephoneNigeria.com

Hello,

We apologize for the inconvenience! We were forced to increase our rates in September because of a massive increase on the Nigerian telecom market. We did announce this in an email sent to all our customers on September 21. If you never received it, perhaps it arrived in your Spam folder.

Your TelephoneNigeria team

Beoordeeld met 1 van de 5 sterren

Transactions don't alwsys go through…

Transactions don't alwsys go through and it's very frustrating you don't offer a contact phone number. My first transaction didn't go through because I used wrong carrier. 2nd correct transaction didn't go through because 1st transaction didn't. I cannot call you to explain because no number to call, and you will not call me. You used to have a number before. So how does one resolve such issues? Your customer service sucks for this reason!

20 november 2022
Logo TelephoneNigeria.com

Antwoord van TelephoneNigeria.com

Hello,

We are sorry to hear you couldn't get in touch with us. You can always use our contact form on this page: https://telephonenigeria.com/contact.

Our Customer Support Team will also be in touch shortly for further assistance.

Your TelephoneNigeria team

Beoordeeld met 5 van de 5 sterren

I use their service now more than a…

I use their service now more than a year. So far i had a great experience with them . Only once i had a problem when i did not get my order i paid for. I contacted their customer service and my problem was solved within few seconds. So i highly recommend their service .Thank you guys for the excellent service.

2 november 2022
Beoordeeld met 4 van de 5 sterren

Lowest International call rates

It is a great medium at lowest cost to connect with my family back home, but several disconnections during my initial call (poor network).

18 september 2022
Logo TelephoneNigeria.com

Antwoord van TelephoneNigeria.com

Hello,

Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks:
-Make sure you benefit from a strong Internet connection.
-Make sure you have the latest app version installed on your device.
-Make sure you do not have any VoIP restrictions from your Internet provider.
-Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call.

As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app.

You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonenigeria.com/access_numbers.

Your TelephoneNigeria team

Beoordeeld met 5 van de 5 sterren

I have never seen anything like this…

I have never seen anything like this before to be really honest, i like TelephoneNigeria a lot and please keep it going. If make some new features on this app i think 🤔 it will be great? Feature like when someone can do a transfer from a card to a Bank account or into another card.

12 september 2022
Beoordeeld met 1 van de 5 sterren

Terrible

Terrible. And stop taking my money without my permission

25 juli 2022
Logo TelephoneNigeria.com

Antwoord van TelephoneNigeria.com

Hello,

You have bought the Monthly Plan product, which is a monthly subscription that renews automatically every 30 days. If you wish to no longer be charged you can always unsubscribe in your account.

In order to ensure the highest app call quality, please go through these checks:
-Make sure you benefit from a strong Internet connection.
-Make sure you have the latest app version installed on your device.
-Make sure you do not have any VoIP restrictions from your Internet provider.
-Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call.

As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app.

You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonenigeria.com/access_numbers.

Your TelephoneNigeria team

Beoordeeld met 1 van de 5 sterren

Worst service ever

Worst service ever. i wish you can refund me $30 i bought. i still have $21 left.

14 juli 2022
Logo TelephoneNigeria.com

Antwoord van TelephoneNigeria.com

Hello,

One of our customer care agents will contact you to see what issues you are facing with the service and to offer a refund in case you still want it.

Your TelephoneNigeria team

Beoordeeld met 3 van de 5 sterren
Logo TelephoneNigeria.com

Antwoord van TelephoneNigeria.com

Hello,

First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 1,719 Thank You points in your account, that can be converted into $17.19 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.

Also, thank you very much for your feedback! Can you please be more specific as to the updates you think would be necessary? Either by editing this comment or by contacting our Customer Support team directly.

Your TelephoneNigeria team

Beoordeeld met 5 van de 5 sterren

After these long yrs of loyalty

After these long yrs of loyalty, I can only say that I have no regrets to remain with TelephoneNigeria with the hope that the services remained as excellent as it is presently.
Bravo

29 juni 2022

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