Texecom Ltd Reviews 128

Luke and bob really help with training for this product but its pretty straightforward in any case. Top company uk based

Excellent Training and I had a great experience with the Texecom training program. The session was very interactive and covered real-world scenarios, which made it easy to understand system configuration and troubleshooting. The trainer was knowledgeable and supportive throughout.

We as a company have Installed the texecom VR8 panel, motion sensors and bell box's for the past 30years.Its always been our go to for us to recommend to our clients due to its reliability. On the installation side of things its a quality product and easy to install. On the odd occasion when we have had an issue, a call to the tech team has always sorted it out.

Luke was a good teacher, I have gone from knowing virtually nothing about Texecom to having a good bit of knowledge & understanding.

Every time I had a problem been resolved with no issues. Kris Smith you are a star ⭐️.

Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations they don't bother to answer calls when components of the installations have failed. Alot of money spent that worked fine for a couple of years then started having issues that never got resolved, despite paying the installer an annual maintenance fee. They could do with learning about people and customer service, do not buy there product and do not use Bucks Security to install an alarm.

Texecom has been a cornerstone of our security installations for more than 21 years, and the support we continue to receive from their team is nothing short of outstanding. Their commitment to both product excellence and customer care truly sets them apart in the industry.

A special mention must go to John Gildert, whose after-sales support and service have been consistently exceptional. Whenever assistance is needed, John approaches every situation with professionalism, efficiency and genuine dedication. His willingness to go the extra mile ensures that any query or technical challenge is handled swiftly and thoroughly, giving us complete confidence when specifying and installing Texecom systems.

Equally impressive is the quality of Texecom’s training, delivered by Bob Penny. Bob’s knowledge, enthusiasm and engaging style make every session both informative and enjoyable. His ability to break down complex technical concepts and present them in a practical, real-world context makes a huge difference for installers. Quite simply, Bob is a legend in the training room, and his sessions are invaluable for keeping engineers confident and up to date.

Over the past two decades, Texecom has consistently gone above and beyond in every aspect—product quality, technical support, and professional training. It is rare to find a manufacturer that supports its partners so thoroughly and consistently.

We cannot recommend Texecom, their products, and their people highly enough. Working with a team that genuinely cares about its customers and their success makes all the difference, and Texecom continues to prove why they remain one of the very best in the business.

Really good learnt a lot

Amazing workshop, course was taught very well and questions were answered by the book.

Interactive session which helped me learn the fundamentals of the system. In terms of wireless programming

I recently attended one on my sites with field engineer Steve Gartside due to wireless issues with the system. Steve diagnosed the issue straight away and updated the firmware on the control panel which has now resolved the issues. He was very professional and prompt.

Recently completed the level 1 training course with Bob and found the course content to be very informative and will certainly be useful to me moving forward, I will be booking on to the level 2 course soon.

Bob was also a great trainer, extremely knowledgeable on the Texecom products and the industry as a whole.

I recently completed my level 1 training course with Bob. He was so so polite and helpful and taught me so much. I’ve now applied for my level 2 course so I can learn more. The equipment and technology that Texecom use is of elite level

Great product and training. Luke knows his stuff and is very friendly.

Had training today with Luke, was super helpful. Texecoms advise and support super helpful

Had a great training course , learned a lot of new things about the texecom intruder alarm system

I recently had a fairly complex issue involving a Texecom Premier Elite system, SmartCom connectivity, cloud ownership after a change in WiFi network.

After several calls with support (all helpful), the case was ultimately resolved by Kris (Senior Customer Support Engineer), whose technical knowledge and professionalism were exceptional.

He took clear ownership of the issue, explained things properly, worked through the cloud takeover and communication faults methodically, and ensured the system was fully restored and stable. What really stood out was his calm, solution-focused approach — no rushing, no shortcuts, just solid technical support done properly.

It’s rare to encounter that level of competence and attitude in technical support today.

Credit also to Mohammed and Noah for earlier assistance getting me on track and outlining the correct pathway.

Very impressed overall.

I attended the Texecom Elite training run by Bob Penny and it was an absolutely wonderful day of training.

Bob was extremely professional and very patient throughout the session. He took the time to answer every question, and nothing ever felt like too much trouble. He created a relaxed and comfortable learning environment, which made it easy to ask questions and fully engage with the material.

We went through each subject clearly and thoroughly, and Bob provided helpful notes and training materials that I can now refer back to in my own time. This has given me the confidence to revisit the topics and continue building my knowledge independently.

Overall, the training was well structured, informative, and delivered to a very high standard. I would highly recommend this course to anyone looking to improve their understanding of Texecom Elite systems

Just had update training on richochet. Extremely good.

I’ve just had a new wired alarm fitted and I am really happy with the installation and app. They cleared away any mess made during the installation which is great. The app is really clear, simple and easy to use. It’s really handy getting the notifications that the alarm has been set/unset. I would recommend this company to anyone looking.

I recently completed the Texecom Level 2 level 3, programming, smart on and Wintex course with Luke and Bob and I can confidently say the training was excellent.

Luke and Bob both delivered the course in a clear, engaging, concise and practical way, making even the more technical difficult aspects of Texecom systems and especially Wintex programming easy to understand. Their knowledge of the systems is very strong, and they explained not just how things work, but why they work the way they do.
The sessions were well paced and timed to allow for maximum attention at all times.Both of them were very patient with questions and took the time to make sure everyone was comfortable before moving on.

I came away feeling far more confident working with Texecom systems and softwares, and I’d highly recommend their training to anyone in the security industry looking to upskill or refresh especially when it’s being delivered by Luke or Bob