Highly recommend ordering through the retailer. Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for... Toon meer
Contacted support. They responded very quickly. My issue was taken care of right away. Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.
At best this company is very incompetent and at worst they are a scam. Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget sh... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
142 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
YOU GUYS KILLED IT 👏🏽👏🏽👏🏽
Literally every step, communication, delivery and the product I purchased. Congratulations to everyone involved and good luck!!!
24 juli 2026
Review zonder uitnodiging
Great customer support!
Contacted support. They responded very quickly. My issue was taken care of right away.
Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.
31 juli 2026
Review zonder uitnodiging
YZY Shirts are awesome ill buy these…
YZY Shirts are awesome ill buy these again💯💯💯💯💯
27 juli 2026
Review zonder uitnodiging
Quicker than quick!
They are very quick to reach back to you and quality of customer service is amazing. Got my order very quick with a correction to it even quicker! Amazing job guys!
24 juli 2026
Review zonder uitnodiging
Great Products
Great Products, Great Service & hardworking honest staff!
25 juli 2026
Review zonder uitnodiging
Mannn
Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for next year! Im telling you, this deal will pass and you gone be left wishing you had more. Anyway, thanks for the excellent customer service and delivery. Yall some real ones☝🏾
23 juli 2026
Review zonder uitnodiging
Very Good
The product is absolutely top-notch and the support is fantastic—they take care of everything and help wherever they can. The team is really nice overall—GOAT company. And very Cheap :)
22 juli 2026
Review zonder uitnodiging
Potential scam
At best this company is very incompetent and at worst they are a scam.
Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget shipping service, I couldn't even track the package on my end to figure out what happened. Tried to get a resolution with customer service, but that was an even more frustrating experience (kept getting messages from multiple people about the same thing I had already discussed and explained to them). Was promised several different resolutions and never received any actual resolution.
DO NOT SHOP WITH THIS COMPANY
18 juli 2026
Review zonder uitnodiging
Antwoord van The Retailer
Hi Nick,
We do ship high volumes, and occasionally a mistake slips through, that's on us to sort, and we will.
On top of that we will compensate you and send you a partial refund / send some free items as a sorry because this is not the experience we want our customers having.
In the US we ship with UPS, not a low-cost carrier, so everything's properly tracked. You won't be out of pocket, and you'll receive your items. We're investigating what went wrong here so it doesn't happen again.
Please email us at support@theretailer.com.au and this will be resolved within the hour
Everything what I got from them was high quality and authentic
Everything what I got from them was very I high quality and authentic and they price their items perfectly with great deals and customer support. Everything I bought was shipped quickly and felt great to wear
14 juli 2026
Review zonder uitnodiging
Highly recommend The Retailer
Highly recommend ordering through the retailer.
Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I had gotten frustrated because in order I had canceled still had been fulfilled and I had been charged.
But customer service did everything to make it right and showed that this company care cares about its customers. I will be ordering through them again.
16 juli 2026
Review zonder uitnodiging
Shipping & Shirts arrived with no…
Shipping & Shirts arrived with no issues; however, it automatically forces you into some monthly subscription without an easy way to get out of it.
15 juli 2026
Review zonder uitnodiging
Guarantee 100%
It took a little while to arrive at first, but it eventually got here with everything in order. It was the item I wanted—brand new and in good condition. I 100% guarantee it.
7 juli 2026
Review zonder uitnodiging
Have brought a few J4s all come as…
Have brought a few J4s all come as described, at a good price, overall a good experience.
26 juni 2026
Review zonder uitnodiging
Antwoord van The Retailer
Thanks Paul — glad the J4s all landed as described and at the right price. Appreciate you shopping with us. — Retailer
Super bad customer service !!!!!
Super bad customer service !!!!! I had a question from my order and here nothing from it !!!
25 juni 2026
Review zonder uitnodiging
Delivered through express post just 2…
Delivered through express post just 2 days on arrival. Yeezy 350 beluga. My wife loves it. It's genuine. No other store I could find with this price.
23 juni 2026
Review zonder uitnodiging
Antwoord van The Retailer
Love to hear it, Glenn — a genuine 350 Beluga in 2 days at that price is exactly what we're going for. Thanks for the kind words! — Retailer
Antwoord van The Retailer
Thank you, Jayden — so glad it was a smooth one. Enjoy! — The Retailer team
Product are legit but communication is…
Product are legit but communication is not there delay response.
26 april 2026
Antwoord van The Retailer
Thanks for confirming the products are legit, Kapru-shee — that genuinely matters to us. You're right that our communication and response times let you down, and improving them is a real focus for us right now. If anything's still unresolved, email support@theretailer.com.au and we'll get straight onto it. — The Retailer team
ok but not quite at the level expected for a paid subscription
Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them, just apologise and move on. Communication is slow if anything at all. It is a shame as the products are good, just customer service standard, lack of communication and lack of willingness to fix known issues/bugs in their order ordering system lets them down. especially because you pay a monthly subscription to be part of it.
29 april 2026
Antwoord van The Retailer
Michael, thank you for such fair and detailed feedback — it's exactly what helps us improve. You're right that slow communication and unresolved issues in the ordering system don't meet the standard a paid membership should, and we're working hard on both. If you're still hitting problems, email support@theretailer.com.au and we'll make sure they're sorted. — The Retailer team
It’s hard to believe that I got Air…
It’s hard to believe that I got Air Jordan 2 Retro Varsity Red for only $70 bucks.
I mean a DS 2014 pair for that price, which makes me overthink if they are real or fakes. If the retail correction team can answer about sourcing and their authenticity check I’m wrong into not trusting them happily.
9 april 2026
Review zonder uitnodiging
Antwoord van The Retailer
Great question, Nimish — happy to put your mind at ease. Every item we sell is genuine: our team sources and verifies each pair before dispatch, and the low price comes from below-RRP deals and our membership discount, not from compromising on authenticity. If you're ever unsure about an item, you have 7 days from delivery for a full refund and we'll share our inspection notes. Enjoy the Varsity Reds — they're the real thing. — The Retailer team
0 customer service
0 customer service. How do you guys provide 1 sentence response to queries and taking minimum 3 business days for a single 1 sentence response.
5 maart 2026
Antwoord van The Retailer
You're right, Edward — slow, one-line replies aren't good enough, and we've taken that on board. Improving the speed and quality of our support is a priority. If your issue is still open, email support@theretailer.com.au and we'll resolve it properly. — The Retailer team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.