Highly recommend ordering through the retailer. Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I... Toon meer
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Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for... Toon meer
Contacted support. They responded very quickly. My issue was taken care of right away. Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.
At best this company is very incompetent and at worst they are a scam. Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget sh... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
142 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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great experience
The retail correction offers incredible and reliable service. I highly recommend The Retail Correction for all of your merchandise needs. Anytime I have had any trouble with purchases they have been incredible with communicating with me to solve any problems I may have encountered. I assure you that when shopping with The Retail Correction you will be thoroughly looked after.
31 mei 2025
Review zonder uitnodiging
Antwoord van The Retailer
Really appreciate this, Zak — looking after our members whenever something comes up is the whole point. Thanks for the recommendation! — The Retailer team
Best membership I’ve signed up to
Been a member of the retail correction for the last 3 years now since the Dior air Jordan 1 giveaway and I’ve had no regrets since. I’ve been able to cop recent and past sneakers for retail or sometimes below retail price so the $30 a month membership is well worth it. I’ve even won the week sneaker giveaways multiple times now!
4 juni 2025
Review zonder uitnodiging
Antwoord van The Retailer
Three years and counting — legend, Derrick! Glad the membership keeps earning its keep, and congrats on those weekly giveaway wins. Cheers! — The Retailer team
Bought some Travis Scott x Air Max 270…
Bought some Travis Scott x Air Max 270 React ENG 'Cactus Trails' arrived within the allocated time frame and passed validations for selling on Alias Order #43708
Awesome place to buy cloths at amazing prices
13 maart 2025
Review zonder uitnodiging
Antwoord van The Retailer
Love this, Pelefoti — passing Alias validation says it all. Glad the Cactus Trails arrived on time, and thanks for shopping with Retailer! — The Retailer team
Ordered to NZ with no problems!!
Ordered a pair of CLB AF1 from the retail correction as I couldn't find my size cheaper anywhere else in NZ / AU. I ran them through a legit check app and they passed so I am very happy with my purchase. Didn't take too long to come to NZ either. Thank you, will shop again <3
28 februari 2025
Review zonder uitnodiging
Antwoord van The Retailer
Thanks, Nicholas — great to hear they passed your legit check and made it to NZ quickly. Enjoy the AF1s, we'd love to have you back! — The Retailer team
Great value and quick shipping!
Ordered a fear of god essentials hoodie on the 12th of April and it arrived 2 weeks later on the 26th. Much quicker then I was anticipating considering they said it could take up to 20 business days.
Also only paid $100 per hoodie! The other stores in NZ charge around $300 for it which is a crazy discount. Will definetly be back :)
12 april 2025
Review zonder uitnodiging
Antwoord van The Retailer
Love this, Josh — quicker than expected and $100 vs $300 elsewhere is exactly the win we're going for. Enjoy the Essentials, see you next time! — The Retailer team
I ordered the Exciting Macarons Labubu and had a amazing experience!
I ordered the Exciting Macarons Labubu from The Retail Correction and I couldn’t be happier! The whole process was incredibly smooth — from placing the order to delivery, everything was fast and efficient. The item arrived in perfect condition and exactly as described. I was genuinely impressed with how quickly my order was processed and shipped. Highly recommend The Retail Correction for anyone looking for quality collectibles and top-tier service. Will definitely be ordering again!
5 juni 2025
Review zonder uitnodiging
Antwoord van The Retailer
Thank you, Aum! Smooth from order to delivery and the Macarons Labubu in perfect condition — exactly what we aim for. Enjoy, and thanks for the recommendation! — The Retailer team
Antwoord van The Retailer
Appreciate it, ben — fast shipping is something we work hard on. Thanks for shopping with Retailer! — The Retailer team
Poor communication from the seller, no updates from seller and I had to follow up on items, in the end seller did not fulfil order
Poor communication from the seller. Ordered Essentials hoodies in early December 2024, was told in January that there will be a delay due to supplier issues. Come March and still no update. Contacted seller and said there is a delay still. Contacted seller TWICE! Then May arrives and still nothing. All of a sudden received a refund end of May. No email or information, nor apology from the seller.
TLDR: don’t even bother buying as the items will never arrive. Buy from reputable sellers instead line SSENSE or Mr Porter
Edit: Items ordered did NOT arrive. It is also false to promise the customer for you to expect us to follow up on the order, and no updates from you. For a company that charges a monthly membership fee, good service would be fair to be expected.
26 mei 2025
Antwoord van The Retailer
Hey, we’re really sorry again for the delay on your Essentials order — it was a one-off issue caused by ongoing supplier problems that we were transparent about early on. While the delays were frustrating (we completely understand that), we did offer a full refund plus nearly 50% of your order value as in-store credit to make it right.
Also, just to clarify for others reading — it’s not accurate to say items “never arrive.” We can see your Yeezy Gap hoodie was delivered without issue.
We’ve learned from this situation and improved our processes since. But please be fair with the claims you’re making.
I don't ever write reviews
I don't ever write reviews, so I am genuinely frustrated & a bit off when I write a one star review.
This is marketed as a cheap place to buy hype & designer clothing, any of the items are easily purchasable and CHEAPER across sites like StockX & GOAT that won't charge (No exaggeration) $150 for 7 items to be shipped.
Do not bother wasting the $30 to purchase this, if you see an item you like, just search it up and purchase it elsewhere for cheaper OR a little bit more without paying an extreme amount in shipping.
23 april 2025
Review zonder uitnodiging
Antwoord van The Retailer
Thanks for the honest feedback, Richard. Our pricing is built around membership — members save on every order, which is where the value sits. You're right that our shipping costs were too high though, and we've since restructured our rates to be much more reasonable. Sorry it missed the mark for you. — The Retailer team
Great products, slow shipping
The products are great and authentic. I ordered a pair of shoes as a gift but they came about 2 weeks after the persons birthday so that was disappointing. Shipping is extremely slow and surprisingly expensive, but other than that the products were great.
28 maart 2025
Antwoord van The Retailer
Hi Harry, thanks for your feedback and we’re glad you liked the products! Just to clarify—our shipping timeframe is listed as up to 20 business days on the site, and your order was shipped within that window. We also don’t profit off shipping; we simply charge our cost price. Still, we understand the frustration with timing around gifts and will continue working to speed things up. Appreciate the support!
Best company on Earth
Love this company, clear and transparent on any issues with shipping, good drops and really fun raffles
25 februari 2025
Antwoord van The Retailer
'Best company on Earth' — we'll take that, Campbell, thank you! Clear comms, good drops and fun raffles is exactly the vibe. Appreciate you! — The Retailer team
Bad shipping time
Shoes were good. Shipping time is disgusting. Purchased 01/01/2025 and shipped on 06/02/2025.
1 januari 2025
Antwoord van The Retailer
Glad the shoes were good, Neil — but that shipping time was genuinely too slow and we're sorry. Faster dispatch is something we're focused on. If there's anything we can make right, email support@theretailer.com.au. — The Retailer team
Antwoord van The Retailer
Thanks, Szymon — great to hear the prices and cheap shipping to Europe landed well. Appreciate you! — The Retailer team
Antwoord van The Retailer
Thank you, Alfred! Products, service and prices all hitting the mark is exactly what we aim for. Cheers! — The Retailer team
Great communication between customer…
Great communication between customer and business, and they offer amazing value for sneakers and garms highly recommend this business to get your goods from
28 januari 2025
Antwoord van The Retailer
Appreciate it, Hans — great comms and real value on sneakers and garms is the goal. Thanks for the recommendation! — The Retailer team
Excellent
Extremely happy with the retail correction.
If you’re after Grails at prices that aren’t crazy this is the place.
Read the delivery and product details and you won’t have any surprises other than you’re fresh grails!
28 januari 2025
Antwoord van The Retailer
Thank you, Luke — grails without the crazy markup is exactly the point, and great call on reading the delivery details. Enjoy the heat! — The Retailer team
PERFECT!!
all perfect, bought from spain and got my order in 14 days, will be ordering again soon!!
27 december 2024
Antwoord van The Retailer
Thank you, Fernando! 14 days to Spain and you'll be back — that's what we like to hear. Appreciate you! — The Retailer team
Ordered in November it’s now been a…
Ordered in November it’s now been a month only to be told they will deliver late Jan 2025. They really need to work on their business delivery process. It’s not worth $30 a fee if you’re having to wait that long. Fix your delivery process or give your customers an update on the delivery time, been a member since June however the delivery is a big let down for customer experience. Other than that I am happy with all of the goods I have purchased so far.
18 december 2024
Review zonder uitnodiging
Antwoord van The Retailer
Sara, a month's wait with delivery pushed to late January isn't acceptable, and you're right that we should have communicated the timeline proactively. Thank you for sticking with us on the products. If that order caused you any loss, email support@theretailer.com.au and we'll make it right. — The Retailer team
Antwoord van The Retailer
Thanks, Tye! Great service, good shipping and great prices — exactly the combo we're after. Appreciate you! — The Retailer team
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