LV home insurance renewal dropped through letter box and was gobsmacked at what they were asking for, never claimed and not in rough area. Tried a quote from the AA for exactly the same home and cont... Toon meer
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Lees wat reviewers zeggen
All done online - the process was simple and the site was logical and straightforward. Whilst there were cheaper prices online, once you studied the terms it was obvious that the cover offered by the... Toon meer
Impressed with how easy and straightforward it was to arrange my new car insurance using the AA’s online app. The process was quick, clear and hassle-free. I’m also pleased with the depth of cover pro... Toon meer
I prefer to deal with an insurer that is well known to me but of course I have to consider the cost also. I used a price comparison site to discover that the AA offered a choice of silver, gold or pla... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contactgegevens
Verenigd Koninkrijk
- theaa.com/insurance
4,6
Uitstekend
47K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Very simple and straight forward…
Very simple and straight forward process and conpetetive pricing.
2 september 2026
Straight forward quote
Straight forward quote, easy to navigate website & understand what I was getting in my package and quick response and documentation
2 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Rubbish AI assistant
31 augustus 2026
Antwoord van The AA Insurance
Hi, we're sorry to hear there's been an issue and we hope you're okay.
Straightforward purchase. …
Purchase made via MoneySuperMarket comparison site.
The policy offered accident cover for roughly same price as some that didn’t. Also confirmed home and away coverage for a specific item which other companies did not refer to.
Quite a straightforward experience to purchase which was allowed well in advance of start date.
2 september 2026
Antwoord van The AA Insurance
We're so pleased to hear about your positive experience finding suitable cover through our platform, especially with the home and away coverage. We appreciate you choosing us!
Excellent from start to finish
Excellent from start to finish, I also have all my house insurance too plus I have been a member of the AA for as long as I remember!!
2 september 2026
It was easy to use online.
2 september 2026
Had car insurance renewal price and so…
Had car insurance renewal price and so shocked they have doubled the price, nothing has changed, clear licences, same car, no claims got full no claims as well. Everything the same other than the car a year older from last year. They wanted £1200 !, Called them up and did a live chat and no explanation other than it's what their system comes up with. So PLEASE do check your renewals when they come through, I have now managed to get a good reputable car insurance price for £700 less than what they wanted to charge, even cheaper than it was with them this last year. The compare sites I used, none of them had a quote as high as AA, please be careful
2 september 2026
Review zonder uitnodiging
Antwoord van The AA Insurance
Hi Diane, we're sorry we weren't as competitive for you this year and hope we can help again in the future.
Very helpful
Very helpful, friendly, polite and answered all my questions, would definitely recommend.
2 september 2026
A person to speak to not a machine nice…
A person to speak to not a machine nice to hear a human
31 augustus 2026
Car insurance
The whole process of buying my car insurance online was very easy to do.
I also had the option to talk to a customer service person if I needed to.
2 september 2026
Antwoord van The AA Insurance
We're so glad to hear that you found the process straightforward and that you were happy with the quote you received!
Auto messages / options on phone and…
Auto messages / options on phone and wait time too long!
Live chat button did nothing!
Would prefer a general customer services email with a response(not acknowledgement) time of 5 working days would do me.)
History: Tried to change one of my contact numbers on my insurance policy. Filled in the form. Got a email reply headed "Breakdown cover ..."!! Asking me to call as further information was required! The auto message asked for 16-digit membership number, yet my query had nothing to do with any breakdown. Perhaps the form I completed went to the wrong department and so I was provided the wrong number to phone - who knows! Then I sent my query to the customer complaints email, now I'll probably wait 4-8 weeks for a resolution.
1 september 2026
Antwoord van The AA Insurance
Hi, sorry to hear about the delays trying to change your contact number. The form you may have filled in sounds like a breakdown cover related one. If you'd like to change a contact number on your insurance policy, please click this link https://www.theaa.com/help-support/contact-us-car-insurance and scroll down to 'change your details' the option to change your number should be in this section. We hope this helps.
Competent and Friendly staff member
The person I spoke with explained everything I asked She was polite , competent & friendly
28 augustus 2026
More acceptable quote.
The lady I spoke to couldn't have been more helpful.
Such a change to get someone who is willing to take more time listening to an elderly ladies problems. Lovely geordie accent too!
Very pleased with the quote which was sent to me quickly by email.
2 september 2026
So easy to do online considering it’s…
So easy to do online considering it’s the first time that I’ve done it myself
2 september 2026
Review of online car insurance application It was easy to make an application for…
It was easy to make an application for comprehensive car insurance on line and to give a start date for the policy to start. We have the cover we require
Colleen Lucas 👵
31 augustus 2026
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