Complete ghost town—zero support for the last 3 months! I paid upfront for a 3-year warranty policy costing £700, trusting I would be covered. For the past 3 months, trying to get in touch with them... Toon meer
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Lees wat reviewers zeggen
At one time a good company but I recently needed to make a claim and found the phones are offline and the email address bounces. It looks like the group that took them over 'evolution warranties' is d... Toon meer
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending reques... Toon meer
Bedrijf heeft geantwoord
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my veh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Auto Group
Geschreven door het bedrijf
The Auto Group is a Nationwide business to business provider that specialises in extended mechanical and electrical breakdown insurance and associated products.
The Auto Group was launched with a mission to assist all car dealers selling vehicles and providing aftersales support.
We pride ourselves on the high quality and comprehensive range of products we provide, for all makes and models of vehicles including commercial, motorcycles and hybrids and believe that when something goes wrong with a vehicle you should be supported from the very start.
Where we appreciate it is not always possible to cover every component on a vehicle what we can control is the level of service we provide to our customers and dealer partners, removing the ambiguity.
Because we are drivers too.
Warranty booklet Get a quotation Join our network
Contactgegevens
Abbots Business Park, WD4 8FR, Kings Langley, Verenigd Koninkrijk
- 0333 323 0383
- info@theautogroup.co.uk
- theautogroup.co.uk
2,4
Slecht
588 reviews
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Unfortunately took a turn for the worst
Unfortunately I find myself having to leave a new review of The Auto Group, previously I gave them 5 stars as they were amazing when I first took out a warranty with them and then things changed when I renewed...
To their credit, they paid out for the first few claims and when they didn't, I could agree with the reasoning but after renewing ever claim I put in was rejected due to 'wear and tear' however at no point did their 'technical department' physically examine the vehicle, they just decided that it was 'wear and tear' even though the garage that physically examined the vehicle and diagnoised the issues put it down to either mechanical or electrical faults which under the terms and conditions are covered, but they weasled their way out of paying by using the 'wear and tear' part of the terms and conditions that are so vague that it could cover everything failing.
This has now gone off to the The Motor Ombudsman who have agreed to investigate this further and I fully expect The Auto Group to respond to this with the usual stock response but I am not willing to put any personal details such as policy numbers or vehicle registration numbers on a public review.
What I have put above is the whole truth of how I have been treated and it is a shame I have had to leave a review like this as I would rather sing praises online for companies than to leave negative reviews.
3 september 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Outragedpeanut,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
As per Term 1 of all applicable agreements, it states " General
wear and tear is not covered by this agreement. " This making it as clear as possible to all our customers.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Do not use this company
I bought a years warranty for my car because it had an additional 3 months added on for free. What a waste of money. They wriggled their way out of covering any costs for my extensive repairs (£1,012). Maybe if they don’t want to pay for repairs, they should not align themselves with dodgy garages instead of letting down their customers and leaving them without transport for their young family.
Thank you The Auto Company, my daughter is looking forward to the 15 mile walk to school on Monday.
———
Strangely The Auto Group think I’ll put my registration in my review and expose it to everyone to see. I don’t think so.
Yes the claims dept did nitpick their T&Cs and basically found every loophole not to pay out. Unless you are experienced in contract law, just avoid this terrible company.
31 januari 2025
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Stevie,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
If we are unable to support your claim, The Claims Department will outline the reasons regarding this and you are welcome to discuss this with them.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
__________________________________
Dear Stevie,
I am updating our Response to ensure the concerns added to your review are addressed.
The Terms and Conditions are issued at the Start of the warranty Period and are clearly outlined. Any concerns or questions regarding the Terms, The Claims Department are happy to answer and assist.
Whilst we understand not everyone would like to list their Registration, we do recommend it as it ensures our feedback and response is relevant to your review.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Was unsure at first due to previous…
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my vehicle without any problems
Had it all cleaned prior to me coming and ready to go
Can’t fault them Harris helped me out massively and had someone pick me up from the station to bring me to the forecourt
Much appreciated guys
14 januari 2025
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Sam,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Refusal of claim
Refusal of claim TAG_304367
What an awful experience and I tend to agree with the recent decline and ratings being given.
Please stay away from this company. I purchased a vehicle within the last year from a dealership and was provided with an ''Ultimate Level of Cover'' by this warranty company. Recently my turbo failed on my vehicle which therefore also affected the DPF filter making it unusable. This left me with a hefty invoice from the mechanic.
This so called warranty company refused my claim on the grounds that due to my vehicles mileage the turbo is considered a ''wear and tear item'' and therefore they are not able to help with any reimbursements of the costs sustained. The vehicle has been maintained accordingly and given the fact a turbo is considered to last the lifetime of the vehicle I fail to see how this is ''wear and tear'. The turbo is also covered as a replacement item within their ''ultimate level of cover''.
I have formaly logged a complait with their department and will further follow up with the Motor Ombudsman and seek legal advice.
Save yourself a headache and stay away from their services.
10 januari 2025
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Alexandru,
Thank you for providing your TAG Reference Number. With this information, I have manage to locate your agreement and can state the following.
The Claim was in relation to your Vehicles Turbo Unit. At authorisation the Garage had removed the component and provided supporting evidence of the fault.
The Fault with the Turbo was excessive moment within the Bearing. The Excessive Moment had indicated the bearing had become worn. This is not uncommon on certain vehicles as the age and mileage increases.
As you had acknowledged, as per Term 1 of your warranty agreement it states " General Wear and Tear is not Considered. " Therefore, this was a claim we had been unable to support.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
I totally agree with all the negative…
I totally agree with all the negative feedbacks below.
First they said get the vehicle inspected from the garages which they mention. After inspection was done, I have send the cash estimation with all the details they need and then they came up with one or the other excuses.
Bunch of jokers who will waste your time and effort.
AVOID them to live peacefully.
7 januari 2025
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Ameer Khimani,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Hi i was recommended to this company by…
Hi i was recommended to this company by moto-vation car dealers in leeds...to convince me if anything went wrong with the car i purchased (unfortunately a ccar from them)
Car was ok ish for about 6 months tbf...
But then wen car went wrong n i called moto-vation in leeds,,,they suggested i contact "the autogroup" extended warranty company 👍 they sent me several"trusted approved garages "👍
All sounds grt doesn't it?...
But unfortunately about 7 of there recommended garages didn't want anything atall to do with fixing car under a si called"extended warranty " atall...under no circumstances whatsoever!
As they've all had promises from "the autogroup "
Done the work,,,then got paid a quarter of the £...
Due to this excuse/that excuse/or the other 100 excuses the jokers can come up with...
2 mechanics in there own words said "it isn't worth the paper its written on"
So i took car to get fixed by a mobile mechanic @£350,s..
Who thought car hadn't been serviced by the car dealership called"moto+vation" in leeds atall cos engine oil was black a f......
N he,s v professional mechanic...
So to summarise to any potential customers buying a used vehicle from "moto- vation" based in leeds,,,or any other used car companies who "promise " "oh it'll be ok cos you've taken out an extended warranty"so they'll pay for any post sale purchase,s cos u paid autogroup£250 .so theres nothing to worry about...
Both the above companies are absolutely full of ???
N liars...
I might of well have got £250 m flushed it down the toilet...
Wished id given the £ to a homeless person...they probably would have appreciated the £ more than both companies above ripping ppl off,,,then palming customers off with every excuse under the sun,,,then passing the blame onto each other...
Plus the homeless guy probably has more morals...
Avoid both these so called "companies"/
Both basically robbers/thieves in s posh outfit...
16 december 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Andy,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to review the matter and comment on such.
To response to several of your points, we had not instructed you to use said Garage or a Mobile Service. As we do not have a list of approved repairers, but instead work with any VAT Registered Garage to ensure ease of access to all our Customers.
Furthermore, without specific reference being provided regarding any outstanding payment, I am not able to review further. However, upon the acceptance of a claim we provide a Repair Confirmation Form. This outlines the funds allocated. This is clearly provided to all parties to ensure a clear outline of our contribution. The only way to receive payment is to return said form with the necessary details. So that party would be made aware of our contribution. Therefore, we believe this comment has no basis.
Lastly, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Wanna waste your time? Go with these guys
Absolute joke and an embarrassment to the automotive aftersales industry. No point trying to claim your warranty with these lot. You’ll waste your valuable time, efforts, money and will 100% stress you out. Very unprofessional. They’ll ghost you instead of trying resolve any of your issues. Makes the process much more difficult than it needs to be. Such a bulls**t company. HUGE RED FLAG.
29 november 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Jjjshuacap,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
Furthermore, all emails are addressed and all claims assessed within a 24 Hour period.
Lastly, the Claims Process is set out clearly within all Terms and Conditions. Hundreds of our customers follow this process a day and outlined the effectiveness of such process.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
This warranty has been a waste of…
This warranty has been a waste of money. In my experience the only thing it warrants is that you will get an argument and most likely will not get paid out. To be fair they paid out for a new alternator early on but recently my car had been going into "restricted performance" ie limp home mode which was caused by a leaking air flow duct to the engine. Despite this being a specially moulded plastic component with one unique purpose they called it a pipe and refused to pay. Subsequently the same problem occurred this time caused by a leaking rocker box cover which they also refused to cover stating that this was not part of the "rocker assembly". Not sure how that works as you need to take it off to get to the rocker assembly and put it back on again afterwards so how can it not be part of it? Anyway I rest my case. Save your money and spend it on something that will give you satisfaction.
28 november 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Adrianharmerntldworld,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
I would not recommend these at all
I would not recommend these at all. Refused to pay out on a claim. Not helpful. Total waste of money!!
6 november 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Me,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Chrissie
Chrissie, that I spoke to was very helpful, called me when arranged and was very friendly. Just what customer services should be.
28 oktober 2024
Antwoord van The Auto Group
Dear Pauline,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
tragedy never again contact with this…
tragedy never again contact with this company engineers are from outer space
22 oktober 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Robert Kowalczuk,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state our engineers have over 50 years of experience between them. This ranging from experience within Manufacturers and independent Garages.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Good customer service
11 oktober 2024
Antwoord van The Auto Group
Dear Marti,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Super reactive response to my warranty…
Super reactive response to my warranty repair claim, with almost immediate payment - bravo! TAG took all of the stress & potential hassle out of this situation, great job, thank you.
2 oktober 2024
Antwoord van The Auto Group
Dear Craig,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
A must have service
I will definitely recommend extended warranty from The Auto Group. I needed to use it once, and it was both a life saver and a smooth experience at the same time.
30 september 2024
Antwoord van The Auto Group
Dear Rafal,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Please please don't give this company…
Please please don't give this company any money for warranty cover. They will find anyway they can to refuse payment. 2 claims refused, they are an absolute Con!
16 september 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Christian Hoggard,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. You are sent these at the start of the warranty period and advised to read over them.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Antwoord van The Auto Group
Dear Felton,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Absolutely shambles of a claims…
Absolutely shambles of a claims handling process. Never in all my years have I been so shell shocked by a warranty service after being in the warranty industry 6 years!
8 september 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Brad Wilson,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Friendly customer services lady
Friendly customer services lady, easy to renew, seems good cover but I have yet to put it to the test (fortunately).
28 augustus 2024
Antwoord van The Auto Group
Dear James,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Excellent Service
Christine was very prompt in replying to my emails and quickly sorted out my renewal
3 september 2024
Antwoord van The Auto Group
Dear Simon,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Laura Mckay was extremely professional…
Laura Mckay was extremely professional and excellent
29 augustus 2024
Antwoord van The Auto Group
Dear Milad,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
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