Complete ghost town—zero support for the last 3 months! I paid upfront for a 3-year warranty policy costing £700, trusting I would be covered. For the past 3 months, trying to get in touch with them... Toon meer
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Lees wat reviewers zeggen
At one time a good company but I recently needed to make a claim and found the phones are offline and the email address bounces. It looks like the group that took them over 'evolution warranties' is d... Toon meer
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending reques... Toon meer
Bedrijf heeft geantwoord
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my veh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Auto Group
Geschreven door het bedrijf
The Auto Group is a Nationwide business to business provider that specialises in extended mechanical and electrical breakdown insurance and associated products.
The Auto Group was launched with a mission to assist all car dealers selling vehicles and providing aftersales support.
We pride ourselves on the high quality and comprehensive range of products we provide, for all makes and models of vehicles including commercial, motorcycles and hybrids and believe that when something goes wrong with a vehicle you should be supported from the very start.
Where we appreciate it is not always possible to cover every component on a vehicle what we can control is the level of service we provide to our customers and dealer partners, removing the ambiguity.
Because we are drivers too.
Warranty booklet Get a quotation Join our network
Contactgegevens
Abbots Business Park, WD4 8FR, Kings Langley, Verenigd Koninkrijk
- 0333 323 0383
- info@theautogroup.co.uk
- theautogroup.co.uk
2,4
Slecht
588 reviews
Geen gegevens bekend over review-uitnodigingen
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Read the small print and claims processes "CAREFULLY"
My legitimate claim for suspension repairs totalling some £1800 rejected and complaint process unhelpful where challenged. Certainly not the ultimate level of protection I have stupidly paid for. The Motor Ombudsman now my only hope of recovering my costs.
22 augustus 2024
Review zonder uitnodiging
nice friendly helpfull lady
16 augustus 2024
Great service
16 augustus 2024
WarrantyNice and easy to deal with,and a very…
Nice and easy to deal with,and a very good price, and service if you need to contact them.
6 augustus 2024
Absolute nightmare of a company
Absolute nightmare of a company, delay tactics then claim not valid as MOT ran out, but could not do MOT due to cat converter needing replacing, plus car within its MOT date when first quote sent. over 2 months and 2 garages and then claim refused, Data protection is a joke, reporting to trading standards, motor ombudsman and ICO, I suggest others that have given 1 star do the same, this company needs to be stopped.
6 augustus 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Pippa Bull,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. A Term of all Agreements are the Vehicle must have a Valid MOT and TAX. If you believe the Claim refusal was not justified, please contact our Complaints Department.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Very helpful and polite
26 juli 2024
Antwoord van The Auto Group
Dear Thomas,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Brilliant service
Brilliant service, second time of renewing also added another car .Had two previous claims no issues with the process. Highly recommend.
26 juli 2024
Antwoord van The Auto Group
Dear Dawn,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
**** AVOID ****
*****. AVOID ***** Don't buy off this dodgy company as they will NOT pay for your claim and are notorious for not paying out. Wife's 2014 plate Audi which had only done 44k on the clock , mechatronic unit ( auto gearbox ) started leaking. I took it to the garage which showed a crack in the unit. Their excuse ' The agreement that you have does not offer any protection for wear related issues, only for sudden failure of the component that causes a sudden stoppage in the components function'. **** Which basically means , the car should've been used untill the unit literally failed . *** So that also mean's , I would've have been negligent if I had done that. They will be hearing from my solicitors very very soon.
2 augustus 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Mohamed,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. The Warranty Agreement does not cover for Wear and Tear of any Component. Only for Sudden Failure.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
We made 2 claims during the 2 years
We made 2 claims during the 2 years, both paid out. The first claim left us with a very large bill, apparently the Autogroup could get one part much cheaper, window regulator. We were not informed of this until after the work was done as we were not sent an email.
Also labour charges, we new the place we used was dearer than the £70 agreed but the Autogroup didn't agree with the time on the job. The Autogroup failed to take into account that part of the labour time was diagnostic, actually finding the fault.
On our second claim the company we used made it clear on the invoice diagnostic time, repair time, no problem the next time.
We had to pay an extra £150 on a £650 claim so make sure you get it on the quote for the correct time for job else you find yourself with a big bill
10 januari 2024
It felt very pleasant talking to the…
It felt very pleasant talking to the staff who very extremely helpful.
Thank you
19 juli 2024
Antwoord van The Auto Group
Dear Syed,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Renewing my Discovery policy
Laura called me to renew my policy which was about to lapse. I asked her to call back in 2 days which she gladly did and explained the policy including cool off period. We renewed over the phone for 12 months. Great service from Laura. Well done.
25 juli 2024
Antwoord van The Auto Group
Dear Brandon,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Great communication
Great communication, no hassle, paid out within 2 days.
Many thanks Abi, great to get my Mercedes back.
23 juli 2024
Antwoord van The Auto Group
Dear Shakil,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Absolutely unprofessional don’t care…
Absolutely unprofessional don’t care about you unless your giving them money, had a break calliper leak spoke to many garrages auto group advised me to go to no one was willing to work with them, told customer service gave me false information got the work done by one Garrage which I had to give my guarantee and then auto group decided they don’t want to pay as the work was taken place. Disgusting never again if you want you give free money then join auto group
4 juli 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Saad,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. The Claims Process is outlined on Page of all Documents. This is a process that is required to be followed. In the event the process is not followed, the claim will be refused. This is stated within the Warranty Terms.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Antwoord van The Auto Group
Dear Anthony,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Good luck if you need to use it as all…
Good luck if you need to use it as all you get is Yh but here an excuse and you can’t do anything about it.
The “extras are not worth it £50 towards air con but only if the air con brakes and would get recharged under the work anyway”
17 juli 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Martin,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. These are all clearly outlined.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
Avoid
Very awkward to deal with. Would not accept my claim because my car stores fault codes as 'stored' rather than active. The garage cleared the codes and they came again moments later. Even though the warning lights in the instrument panel were on showing the fault was active the faults showed as 'stored.' They refused claim so I paid for it myself. A new ABS sensor sorted the problem. I will avoid this outfit like the plague in future especially if I have a Mercedes.
16 juli 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Tariq Mahmood,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. These are all clearly outlined. The Component in question must have suffered sudden and unforeseen failure. If the fault code is " Stored " the fault is not present on the vehicle. Therefore, the Complaint has not failed.
If you have any questions, or would like any further assistance. Please contact our complaints department and would be happy to help.
Kind Regards,
TheAutoGroup
No hard sell and polite friendly…
No hard sell and polite friendly discussion with members of staff. Business conducted efficiently.
11 juli 2024
Antwoord van The Auto Group
Dear Terry,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Great and polite
Great and polite, answered all my questions. Really happy with service I received as quick and easy. Have good peace of mind now knowing my car is covered as it's a 14 year old car, and especially knowing it covers all my engine, clutch and turbo.
Would recommend getting it as well worth price
10 juli 2024
Antwoord van The Auto Group
Dear Natalie,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
So helpful never mess you about when…
So helpful never mess you about when you need to claim for work done, this is my second year with them I wish I had of known about them sooner, and the prices are amazing.
28 juni 2024
Antwoord van The Auto Group
Dear Paula,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
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