Complete ghost town—zero support for the last 3 months! I paid upfront for a 3-year warranty policy costing £700, trusting I would be covered. For the past 3 months, trying to get in touch with them... Toon meer
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Lees wat reviewers zeggen
At one time a good company but I recently needed to make a claim and found the phones are offline and the email address bounces. It looks like the group that took them over 'evolution warranties' is d... Toon meer
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending reques... Toon meer
Bedrijf heeft geantwoord
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my veh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Auto Group
Geschreven door het bedrijf
The Auto Group is a Nationwide business to business provider that specialises in extended mechanical and electrical breakdown insurance and associated products.
The Auto Group was launched with a mission to assist all car dealers selling vehicles and providing aftersales support.
We pride ourselves on the high quality and comprehensive range of products we provide, for all makes and models of vehicles including commercial, motorcycles and hybrids and believe that when something goes wrong with a vehicle you should be supported from the very start.
Where we appreciate it is not always possible to cover every component on a vehicle what we can control is the level of service we provide to our customers and dealer partners, removing the ambiguity.
Because we are drivers too.
Warranty booklet Get a quotation Join our network
Contactgegevens
Abbots Business Park, WD4 8FR, Kings Langley, Verenigd Koninkrijk
- 0333 323 0383
- info@theautogroup.co.uk
- theautogroup.co.uk
2,4
Slecht
588 reviews
Geen gegevens bekend over review-uitnodigingen
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Will do anything to get out of a claim. Very poor company.
Ring up to make a claim and told the fault reported is covered. After investigation and pictures were provided all of a sudden the fault is not covered.
It is clear that they will say anything to get and keep customers however do very little to help.
Wasted premiums paid that could have been put towards car repair. Complete rip off and waste of time.
Company is a joke. Avoid if you do not have money to waste.
5 juli 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Michael Oram,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. These are all clearly outlined.
We send this to you on the start date of you warranty and advise you to take a look through.
If you have any questions, or would like any further information. Please contact our complaints department.
Kind Regards,
TheAutoGroup
Give this company a wide birth
Give this company a wide birth, will do anything not to pay out on a claim. I was repeatedly told they will on pay out on breakages or something snaps but only after the relevant garage has informed them its not down to 'ware and tear' which is virtually everything on a car - waste of £400 use them at your peril !
4 juli 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Paul Davies,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. These are all clearly outlined.
We send this to you on the start date of you warranty and advise you to take a look through.
If you have any questions, or would like any further information. Please contact our complaints department.
Kind Regards,
TheAutoGroup
the person was clear and pricise wth…
the person was clear and pricise wth his details of the warrenty ,and i understood the details he explained to me ,i received an email back within minutes ,
3 juli 2024
Antwoord van The Auto Group
Dear Michael,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Not a very helpful or useful warranty…
Not a very helpful or useful warranty provider. I purchased the cover through PROVEEDER dealership, which is a high end car dealership in Ipswich. I paid around 40k for a Merc V class with just 35,000 miles on the clock and they wouldn't pay out on a claim for the mechanism on the electric handbrake as it's apparently in the non-exclusion section.
I checked this section and it WAS NOT in this section but WAS NOT included in the "level of cover" section either.
Wast of money, stay clear and don't accept this warranty provider from any dealership either.
1 juli 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Paul Sammons,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. These are all clearly outlined. The Electric Handbrake is listed as excluded under all our Warranty Agreement.
We send this to you on the start date of you warranty and advise you to take a look through.
If you have any questions, or would like any further information. Please contact our complaints department.
Kind Regards,
TheAutoGroup
great customer service
great customer service with all different options avaliable.reponse also via email in quick time by Tim Atkinson
26 juni 2024
Antwoord van The Auto Group
Dear Sunil,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Unfortunate dealings
Unfortunate dealings, car went into our local ETS for brake pad replacement. After investigating and stripping the vehicle found the calliper had seized. A flat refusal to honour the warranty as they were not contacted first. Asking the question of who is responsible for paying the garage whilst the ramp is out of order and the vehicle cannot be moved failed to generate an answer. Totally disgusting as the bill ended up over £1200 and very disappointed in the lack of support from the company. I must remember to plan the next break down and inform them in advance. Then it would be deemed intentional.
24 juni 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Anne,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state that all warranty claims are assessed in accordance with your Terms and Conditions. We always recommending reading through these at the start of the warranty.
The Warranty documents outline the Claims Process that allow us to assess a claim. If work is completed outside this process, we are unable to assist. This is listed in page 1 of your documentation.
If you have any questions, or would like any further information. Please contact our complaints department to assist you further.
Kind Regards,
TheAutoGroup
Run away and never look back
Amazing customer service until you have a claim... They will do absolutely anything to not pay. Was even told via email an absolute untruth about what the garage supposedly told them. Happy to share with anyone interested. Run away, don't waste your money on them.
19 juni 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Matt,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state that all warranty claims are assessed in accordance with your Terms and Conditions. We always recommending reading through these at the start of the warranty.
If you have any questions, or would like any further information. Please contact our complaints department to assist you further.
Kind Regards,
TheAutoGroup
Autogroup extended car warranty purchase
Overall I was explained and guided well with the information both over the phone and via emails to purchase my car's extended warranty for and extra year.
The agent Chrissie Lavin was very helpful to answer my questions and address any issues I had before I proceeded with the purchase.
11 juni 2024
Antwoord van The Auto Group
Dear Dhiraj,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Best warranty company I've ever dealt…
Best warranty company I've ever dealt with, quick & efficient process, which just goes to show it doesn't have to be difficult.
Could not recommend highly enough.
17 juni 2024
Antwoord van The Auto Group
Dear Allison,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Very nice and helpful advice
Very nice and helpful advice fantastic peace of mind cover as our previous car we had had to have a replacement engine which caused a headache to say the least. So we learned the hard way unfortunately
14 juni 2024
Antwoord van The Auto Group
Dear Stewart,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Prompt reminder that my warranty was up…
Prompt reminder that my warranty was up for renewal and immediate cover from Tim once I agreed for another year
Gary M
4 juni 2024
Antwoord van The Auto Group
Dear Mr G Marshall,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Excellent service
6 juni 2024
Antwoord van The Auto Group
Dear Keith,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Antwoord van The Auto Group
Dear Caroline,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Avoid
Avoid. Tried to claim twice and both claims refused and I had the ultimate cover. Absolutely rubbish. Not worth the paper it’s wrote on. Do not buy. Will do anything to refuse claim.
5 juni 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Jonny,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
All warranty Terms and Conditions are clearly outlined within your warranty documentation. These documents would have been sent to yourself at the start of your warranty with us. We recommend reading through these at the start of the warranty.
If you have any questions, or would like any further information. Please contact our complaints department to assist you further.
Kind Regards,
TheAutoGroup
Antwoord van The Auto Group
Dear Kevin,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
This companyavoud will do anything to get…
This company will do anything to get out of paying. The person I spoke to was an arrogant pig.When I asked for a refund they passed the buck and said it was sold through an agent even though they got the money. I’d like to give less than 1 star but want able to. Leave them well alone
31 mei 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Keith Reeve,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
All warranty Terms and Conditions are clearly outlined within your warranty documentation. These documents would have been sent to yourself at the start of your warranty with us. We recommend reading through these at the start of the warranty.
If you have any questions, or would like any further information. Please contact our complaints department to assist you further.
Kind Regards,
TheAutoGroup
Antwoord van The Auto Group
Dear Barry,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Laura a absolute gem to you
Laura a absolute gem to you, even googled how to find my mileage on my car for me
I always renew with her as she gives the best price and Auto Group have the best Warranty and price you can buy
Highly Recommend all
29 mei 2024
Antwoord van The Auto Group
Dear Mr Highsted,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
I Would highly recommend the auto group to all of my friends as they are very helpful.Quick, and they all make sure your back on the road.You're in good hands with the auto group.I would recommend the
I would highly recommend the auto group.
They make sure your car is done. And you're back on the road safe.
17 mei 2024
Antwoord van The Auto Group
Dear Veron,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Very polite and to the point
21 mei 2024
Antwoord van The Auto Group
Dear Clifford,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
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