Complete ghost town—zero support for the last 3 months! I paid upfront for a 3-year warranty policy costing £700, trusting I would be covered. For the past 3 months, trying to get in touch with them... Toon meer
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Lees wat reviewers zeggen
At one time a good company but I recently needed to make a claim and found the phones are offline and the email address bounces. It looks like the group that took them over 'evolution warranties' is d... Toon meer
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending reques... Toon meer
Bedrijf heeft geantwoord
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my veh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Auto Group
Geschreven door het bedrijf
The Auto Group is a Nationwide business to business provider that specialises in extended mechanical and electrical breakdown insurance and associated products.
The Auto Group was launched with a mission to assist all car dealers selling vehicles and providing aftersales support.
We pride ourselves on the high quality and comprehensive range of products we provide, for all makes and models of vehicles including commercial, motorcycles and hybrids and believe that when something goes wrong with a vehicle you should be supported from the very start.
Where we appreciate it is not always possible to cover every component on a vehicle what we can control is the level of service we provide to our customers and dealer partners, removing the ambiguity.
Because we are drivers too.
Warranty booklet Get a quotation Join our network
Contactgegevens
Abbots Business Park, WD4 8FR, Kings Langley, Verenigd Koninkrijk
- 0333 323 0383
- info@theautogroup.co.uk
- theautogroup.co.uk
2,4
Slecht
588 reviews
Geen gegevens bekend over review-uitnodigingen
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Great services
24 mei 2024
Antwoord van The Auto Group
Dear Roland,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Very helpful and explained well
24 mei 2024
Antwoord van The Auto Group
Good afternoon,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Antwoord van The Auto Group
Dear Calum,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Ultimate warranty what a load of…
Ultimate warranty what a load of rubbish it's tells you that a lot of things are covered and it's easy claims procedure but every time you try to claim one of their engineers asses the problem in about 5 minutes then emails to say UNFORTUNATELY THAT ISN'T COVERED for some BS reason, AVOID THIS COMPANY!
18 mei 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear J Bond,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
All warranty Terms and Conditions are clearly outlined within your warranty documentation. These documents would have been sent to yourself at the start of your warranty with us. We recommend reading through these at the start of the warranty.
If you have any questions, or would like any further information. Please contact our complaints department to assist you further.
Kind Regards,
TheAutoGroup
Great Service from
Dealt with Tim who seems to have been working there for a while now. He was very professional and there was no hard sales push to sign up again. A credit to your business.
7 mei 2024
Antwoord van The Auto Group
Dear Raj,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Efficient
Efficient, straightforward, plain English and understanding Company. Staff who personalise the whole experience. Thank you!
13 mei 2024
Antwoord van The Auto Group
Dear Pete,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Very Professional and Friendly!
Friendly, very easy to talk to and understand, clear communication. Very professional!
13 mei 2024
Antwoord van The Auto Group
Dear Nick V,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Friendly and helpful guidance
Friendly and helpful guidance. Always pleasant to deal with.
10 mei 2024
Antwoord van The Auto Group
Dear Donald,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Tim called me back at a time that…
Tim called me back at a time that suited me, he did not overcomplicate things, he accepted that I was paying for the policy for my daughter as she’s only 17. All in all straight forward.
10 mei 2024
Antwoord van The Auto Group
Dear Emma,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
I tried to get reimbursed for my ECU…
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending request anyway so it is my error a shame though they couldn't look to provide some small compensation. I've given them three stars as I just wanted to show what had happened, they responded quickly so cannot be bad
8 mei 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear DQ,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further or comment on any of the events mentioned in your review.
I can understand its not the outcome you wished for, but unfortunately the Claims Process is outlined in all Terms and Conditions. This is to ensure a fair and necessary assessment for all claims.
I have noted the kind words mentioned in your review and will be passing this along to the team.
If you have any questions, or would like any further information. Please contact our support department. They will be happy to assist you further.
Kind Regards,
TheAutoGroup
Deceptive Warranty Practice Avoid
I purchased a used car from a Car dealer with a recommended extended warranty from The Autogroup 11 months ago, and unfortunately, this month I began experiencing a concerning noise and vibration from the engine. On the advice of Autogroup I took it to the local garage who diagnosed the issue as failed components which are critical for the operation of the timing chain, which is clearly listed as a covered component in the extended warranty I purchased.
To my dismay, The Autogroup refused to honor the warranty, claiming the timing chain and components was "wear and tear" as the engine was still running. They insisted that a complete and sudden failure of the part was required for coverage I think most people are aware of the damage caused to an engine if the chain fails. But Autogroup insists this has to happen regardless of the safety risk this poses. Their insistence that I continue driving until a catastrophic breakdown demonstrates a shocking disregard for customer safety.
The Autogroup's warranty appears designed to mislead, and their customer service has been abysmal. They use any excuse to deny legitimate claims and their failure to provide a report from their engineer for my legal claim is shocking. I am utterly disappointed and feel misled about the protection this warranty supposedly offered. I am now exploring my legal options.
Update to the response from the Autogroup: I'm aware of the terms and conditions and that's why I bought the car as I believed I would be covered for engine issues. The terms clearly state cars in Cat B (over 85,000) all engine issues are covered. The independent Garage I took the car to on your recommendation stated a failure of components. Your engineer claims wear and tear. You could claim all engine parts on cars over 85,000 miles have 'wear and tear'. This seems like a convenient way to dismiss any claim on older cars, making the extended warranty I purchased essentially worthless. I feel this practice is misleading and urge potential customers to be cautious.
3 mei 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Fikex,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
Furthermore, without a Vehicle Registration or TAG reference I am unable to comment on specifics of your claim.
All warranty Terms and Conditions are clearly outlined within your warranty documentation. These documents would have been sent to yourself at the start of your warranty with us.
I can say with certainty that all claims are assessed against the Terms and Conditions.
Update to the Customer's Response: Our ClearCover Warranty Agreements have a CAT A and CAT B Coverage. If your vehicle is over 85,000 Miles or 7 years this is set out as a CAT B, therefore vehicle will not be covered for Wear and Tear related issues. These terms are clearly listed within your Warranty Agreement.
Once again, without a TAG Reference or Registration I am unable to comment on the specifics of your claim. If you wish to provided this to the complaints department, they can assist you further.
If you have any questions, or would like any further information. Please contact our complaints department to assist you further.
Kind Regards,
TheAutoGroup
Customer service
Customer service second to none cannot fault them for quality and service 10/10
29 april 2024
Antwoord van The Auto Group
Good Morning,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Christine Lavin was very informative…
Christine Lavin was very informative and a great help.
30 april 2024
Antwoord van The Auto Group
Good Morning,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
They hide away from known issues
I cannot stress enough how utterly disappointing and infuriating my experience with Autogroup Warranty has been. As a loyal customer who has poured thousands of pounds into their services, I expected at least a modicum of reliability and support. Unfortunately, what I received was the complete opposite.
Despite the promises and assurances of their warranty, when the time came to utilise it, Autogroup conveniently found ways to avoid their responsibilities. What's worse is that they were fully aware of the issue within the warranty period, yet chose to reject the claim when it mattered most.
The sheer negligence and lack of accountability displayed by Autogroup is beyond comprehension. It's evident that they prioritise profit over customer satisfaction, leaving loyal patrons like myself feeling utterly betrayed and taken advantage of.
To anyone considering utilizing Autogroup Warranty, I implore you to look elsewhere. Save yourself the headache, frustration, and financial loss that comes with dealing with this unscrupulous company. If I could leave a zero-star review, I would do so without hesitation. Avoid Autogroup at all costs.
24 april 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Osman,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state all claims are reviewed in accordance with the terms within the customers warranty. These are all clearly outlined.
We send this to you on the start date of you warranty and advise you to take a look through.
A member of our team is always on hand to address any concerns with your warranty or answer any questions.
If you have any questions, or would like any further information. Please contact our complaints department.
Kind Regards,
TheAutoGroup
TAG - really easy!
TAG we're great, no fuss on the claim
Once the work was done it was an easy process to get the money sent over.
25 april 2024
Antwoord van The Auto Group
Dear Duncan,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
They are efficient and at the end of a…
They are efficient and at the end of a telephone to talk to they answer all your questions and sorted out the cost of repairs to my car ASAP I have been with them since 2019 and never had any cause for complaint
25 april 2024
Antwoord van The Auto Group
Dear Llewellyn Rees,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Antwoord van The Auto Group
Dear Christine,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
A great company that delivers a great…
A great company that delivers a great service. I have been with them for years now.
16 april 2024
Antwoord van The Auto Group
Dear Carl Maddocks,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Efficiency
Spoke and dealt with Chrissie today. She was as always very helpful, professional and efficient, she is a credit to the company.
Thank you.
11 april 2024
Antwoord van The Auto Group
Dear Viasi Serevi,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Failure to pay out for listed component
I had an issue with noise and vibration which was diagnosed by my local garage as a wheel bearing after purchasing a used car. I checked the warranty provided by the auto group and this is listed as a covered component. Unfortunately, upon claiming for this, I was told it would not be covered and was given the excuse of "wear and tear". I complained and was firmly told this would not be covered unless a complete sudden failure of the part despite it being an item they cover. I asked what it would take for this part to be considered above wear and tear and was told it would have to compeltly seize, shear or snap. This would cause an accident if it happened whilst driving and is not what a careful and competent driver would allow to happen. The company clearly has no regard for the safety of its customers and will use any excuse to get out of paying.
4 april 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Mr Tuck,
Unfortunately without a vehicle registration or a TAG reference number, I am unable to assist you further.
However, I can state that are agreements are in place for sudden and unforeseen mechanical or electrical failure. The agreement does not cover for wear and tear.
As a company, we care about the safety of all our customers. Safety is always a priority.
If you have any questions, or would like any further information. Please contact our complaints department.
Kind Regards,
TheAutoGroup
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