Complete ghost town—zero support for the last 3 months! I paid upfront for a 3-year warranty policy costing £700, trusting I would be covered. For the past 3 months, trying to get in touch with them... Toon meer
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At one time a good company but I recently needed to make a claim and found the phones are offline and the email address bounces. It looks like the group that took them over 'evolution warranties' is d... Toon meer
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending reques... Toon meer
Bedrijf heeft geantwoord
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my veh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Auto Group
Geschreven door het bedrijf
The Auto Group is a Nationwide business to business provider that specialises in extended mechanical and electrical breakdown insurance and associated products.
The Auto Group was launched with a mission to assist all car dealers selling vehicles and providing aftersales support.
We pride ourselves on the high quality and comprehensive range of products we provide, for all makes and models of vehicles including commercial, motorcycles and hybrids and believe that when something goes wrong with a vehicle you should be supported from the very start.
Where we appreciate it is not always possible to cover every component on a vehicle what we can control is the level of service we provide to our customers and dealer partners, removing the ambiguity.
Because we are drivers too.
Warranty booklet Get a quotation Join our network
Contactgegevens
Abbots Business Park, WD4 8FR, Kings Langley, Verenigd Koninkrijk
- 0333 323 0383
- info@theautogroup.co.uk
- theautogroup.co.uk
2,4
Slecht
588 reviews
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The person i spoke to
The person i spoke to, take time to explain the whole scenario to me and I am fully satisfied to proceed with the plan.
4 april 2024
Antwoord van The Auto Group
Dear Olalekan Oguns,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
SCAM !!! AVOID !!!
We bought a 2010 plate car with low mileage, we were sold the Autogroup platinum warranty, we were told this would cover up to £1000 costs if the car should breakdown or develop a fault.
The car broke down, we followed the procedures requested by Autogroup, the garage informed Autogroup of the problem on the 19/03/24, Autogroup sent one of their inspectors/engineers out on 28/03/24, who examined the car, he agreed with the garage but autogroup are not paying out as they said the fault is down to wear and tear. WHY SELL A WARRANTY ON A CAR OF THAT AGE.... Will every fault be down to wear and tear? I wish we had heard of Autogroup and read the reviews before purchasing the warranty as we would not have purchased it.
PLEASE DO NOT WASTE YOUR MONEY ON THIS WARRANTY !!!!
I GAVE 1 STAR BECAUSE I HAD TO CLICK ON THE STARS TO GIVE A REVIEW, BUT ITS NOT WORTH THE 1 STAR.
2 april 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Andrea,
Thank you for taking the time to leave a review. Your Vehicle warranty is in place for sudden and unforeseen Mechanical or electrical failure. Unfortunately, any component suffering from Wear and Tear is not covered by our agreements.
Unfortunately, without a Registration or TAG Reference Number being provided, I am unable to give you any specific information.
If you wish to discuss this further, please contact the complaints department.
Kind Regards,
Complaints Department
TheAutoGroup
Outstanding customer service
Outstanding customer service, everything is explained and told of cooling off period. Very friendly and professional thank you
2 april 2024
Antwoord van The Auto Group
Dear Mrs Thompson,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
After the first call still didn't amend…
After the first call still didn't amend my details. Had to make a second call to get it sorted. All good now.
2 april 2024
Antwoord van The Auto Group
Dear Clive,
Thank you for taking the time to leave a review. Firstly, please accept my apologies for the delay in amending your details. At TheAutoGroup we strive to give customers the best service possible.
This event has been noted by our Team Managers, and the necessary changes are put in to ensure this does not occur again.
Kind Regards,
TheAutoGroup
I had an S Class 350d 18 plate on…
I had an S Class 350d 18 plate on extended warranty with this company. Mercedes found that I have a bearing broken at the camshaft. In my policy with Autogroup said all the engine bearings are covered. When I went to get refunded for the bearing they refused saying that bearing is “in housing” and they can’t give me the part.😁 .
Don’t sign any extended warranty with this company!! Scam! Scam! Scam!
30 november 2023
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Mr Flores,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
However, all claims are assessed in accordance with your agreement. All excluded items are clearly set out within your agreement.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
Kind regards,
Complaints Department
If you don't want to get scammed, do not use.
ABSOLUTE SCAM!!! I have ultimate cover for 1 year with this company and I recently needed a NFS lower ball joint (Suspension arm) to be changed. I went to the garage, I had to pay for a diagnostic and they sent an email to the warranty group with all the details about the part and the labor. Later that day I receive a call from Autogroup telling me that they will not pay for this because it is a matter of wear, their engineers told them they should only change it if it's broken.
Dear Autogroup, do your engineers know what will happen if that suspension arm breaks while I am driving on the motorway? As a reference, my name is Stefan Lucian Preda, I own a white Mazda 6 (YT14WMU), I paid for ultimate cover with these people, reference number 'EoG6F30h8H3y4tRref', warranty number 'TAG_297233'. Do not use them, avoid, avoid, avoid!!!
19 maart 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Good morning Stefan,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
After taking a look into your complaint, the reason we are unable to contribute is due to the item suffering from Wear and Tear. Within your agreement, it states that the warranty is in place for sudden and unforeseen mechanical or electrical failure.
This is clearly stated within your agreement.
If you have any questions, please contact the complaints department.
Kind regards,
Complaints Department
Wouldn’t pay out for engine failure and…
Wouldn’t pay out for engine failure and just claim “wear & tear” issue.Vehicle only 6 years old and always serviced from new by Mercedes with no previous signs of problems, no leaks or smoke etc.
Save your money and avoid this warranty company!!
Re reply: your authorised repairer stated “sudden engine failure “ which is covered but you use your get out of “wear & tear”….waste of space!!
8 Mercedes services and they’ve checked their reports… no inclination of engine problems at any time.Last service only 4 weeks ago !!
You’ve left me with a bill of £7,500 but want me to renew my warranty next month at a cost of £3,400 🤡
20 maart 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Good morning David Courtman,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a vehicle registration or Reference Number we are unable to assist further.
However, In the Terms and Conditions, Section 1., it states the warranty is in place for mechanical or electrical failure of covered components. If the engineers have determined the issue to wear related, this is not something that can be covered under your agreement.
In order for us to assist your further, please contact the complaints department.
Kind regards,
Complaints Department
TheAutoGroup
Antwoord van The Auto Group
Dear Julie Whillock,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Great experience with tim on the…
Great experience with tim on the phone,super professional 10/10 .
19 maart 2024
Antwoord van The Auto Group
Dear Colin Ettle,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
This company is a scam.I have 6 months…
This company is a scam.I have 6 months guarantee(up to 1000£) I tried to change the air con compressor I call them, I explain the situation they told my to found a garage and make a evaluation.the garage after call the company they told them that this is amount of money 685 air con compressor new and labour work .company offered only 282 sow no deal
I call the company I told them that if it’s ok to buy myself the compressor and I will install they will pay for the compressor?!?!? And they told my yes only send us the receipts and will give money back .I found the compressor I send team pictures they replied back Yes will give money back .when I receive the money back it was only 222 £.I payed for the compressor 261,and a oil for compressor and still they told my that is fine.will pay you back for everything .and they was agree to pay 282 .
19 maart 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Good morning Sandu Marian,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
However, all claims are assessed in accordance with your agreement. So its important to note your agreed labour rate with us. This could lead to a difference in final payout of a valid claim.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
Kind regards,
Complaints Department
Intermittent clutch failure not covered???
In respect of a recent claim where my Nemo Multispace EK60 GVO developing an auto gearbox clutch issue, judder and slipping in higher gears I am told not covered as the computer print out says intermittent and not permanent. Surely the best engineers know that when a clutch slips it is generally only in the higher gears and hence the computer records it only at that time, hence intermittent. Paid £400 for 12 months warranty plus the free 3 months so 15 in all and 11 months in the policy is worthless and I now have to meet the £1000+ costs myself. Do not waste your time with Autogroup. Save your money and put it up in case you need it in place of the non existent warranty payment. I guess what they want me to do is drive the car until it wount go at all. Not much use in remote Cornwall.
12 maart 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Good morning Mr Watson,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
In the Terms and Conditions, Section 1., it states the warranty is in place for mechanical or electrical failure of covered components. The Component in question, from the evidence provided, has not suffered from sudden mechanical failure.
If you wish to discuss this further, please contact the complaint department on the email below:
complaints@theautogroup.co.uk
Kind regards,
Michael Rensure
Complaints Department
Antwoord van The Auto Group
Dear Mr Swaroop,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Christine was very helpful
Spoke to Christine to renew my warranty and she was very helpful explaining everything to me.Thankfully I haven’t had to claim against it but having it is piece of mind
12 maart 2024
Antwoord van The Auto Group
Dear Mr Thomas,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Cant fault the service I’ve received…
Cant fault the service I’ve received from not only dealer that sold me car but warranty company when we’ve had to claim. Would definitely recommend for piece of mind l.
11 maart 2024
Antwoord van The Auto Group
Dear Mr Ball,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Been very helpful in communicating with…
Been very helpful in communicating with my local garage so they can replace a part for my car, many thanks mr p.wray 👌😊🏅 .
29 februari 2024
Antwoord van The Auto Group
Dear Mr. Wray,
Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that our communication with your local garage was helpful in facilitating the replacement of the part for your car. Ensuring a smooth and efficient process for our customers is always our goal, and we're glad we could assist you in resolving your car issue.
Your satisfaction is paramount to us, and we appreciate your trust in our services. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
The Auto Group
Warranty …
Once the problem had been identified as falling under the warranty it was processed immediately. Then upon sending invoice and proof of payment it was in my bank the next day . Very pleased indeed 😀
6 maart 2024
Antwoord van The Auto Group
Dear Mr Canning,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that we were able to swiftly address the issue falling under warranty and process it to your satisfaction. Providing efficient and seamless service is always our top priority, and we are delighted that we could meet your expectations.
It's fantastic to know that our payment process worked smoothly for you, and you received your reimbursement promptly. Your satisfaction and peace of mind mean everything to us, and we're glad we could make the process hassle-free for you.
We truly appreciate your kind words and your trust in our services. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Warm regards,
The Auto Group
The guy I spoke to was super helpful…
The guy I spoke to was super helpful and efficient. Top bloke!
28 februari 2024
Antwoord van The Auto Group
Dear Mr Aurich,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we hit the mark for you.
If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Great Service.
Had numerous claims now. Each time Autogroup have been thorough in their investigations which is to be expected but have always settled claims promptly once eveyrthing has been found to be in order. Haven't always received the full amount of the claim but this was explained clearly in view of the cover I have. Great communication with their friendly staff. Overall very happy with their service. Would definitely recommend. Thank you.
27 februari 2024
Antwoord van The Auto Group
Dear Mr Gambarini,
Thank you so much for your wonderful review! We're delighted to hear that you've had positive experiences with our claims process. Ensuring thorough investigations and prompt settlements are top priorities for us, and we're glad to see that reflected in your interactions with us.
We always strive for transparency, so we're pleased to hear that our explanations regarding claim amounts were clear and helpful to you. It's fantastic to know that you've found our staff friendly and our communication effective.
Thank you for recommending us, and please don't hesitate to reach out if you ever need assistance in the future.
Best regards,
The Auto Group
Antwoord van The Auto Group
Dear Mr Show,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Auto Group
Had dealing with them a few times
Had dealing with them a few times, sometimes pay out sometimes don't but either way staff always professional, calm and so helpful absolutely recommended with thanks
27 februari 2024
Antwoord van The Auto Group
Dear Ms Spellacy,
Thank you for your feedback! We appreciate your continued trust in our service and are glad to hear that our staff has consistently provided professional and helpful assistance throughout your experiences with us. We strive to ensure a positive outcome for every interaction, and we're grateful for your recommendation.
If there's ever anything we can do to improve your experience or assist you further, please don't hesitate to let us know. Thank you for choosing us!
Best regards,
The Auto Group
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