Complete ghost town—zero support for the last 3 months! I paid upfront for a 3-year warranty policy costing £700, trusting I would be covered. For the past 3 months, trying to get in touch with them... Toon meer
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Lees wat reviewers zeggen
At one time a good company but I recently needed to make a claim and found the phones are offline and the email address bounces. It looks like the group that took them over 'evolution warranties' is d... Toon meer
I tried to get reimbursed for my ECU unit going down over Christmas but was advised that I should have gone through them first before getting the work done. I was late (three months) in sending reques... Toon meer
Bedrijf heeft geantwoord
Was unsure at first due to previous experience with financing due to past problems with other garages but these guys went above and beyond for me started talking on Saturday by Tuesday I had my veh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Auto Group
Geschreven door het bedrijf
The Auto Group is a Nationwide business to business provider that specialises in extended mechanical and electrical breakdown insurance and associated products.
The Auto Group was launched with a mission to assist all car dealers selling vehicles and providing aftersales support.
We pride ourselves on the high quality and comprehensive range of products we provide, for all makes and models of vehicles including commercial, motorcycles and hybrids and believe that when something goes wrong with a vehicle you should be supported from the very start.
Where we appreciate it is not always possible to cover every component on a vehicle what we can control is the level of service we provide to our customers and dealer partners, removing the ambiguity.
Because we are drivers too.
Warranty booklet Get a quotation Join our network
Contactgegevens
Abbots Business Park, WD4 8FR, Kings Langley, Verenigd Koninkrijk
- 0333 323 0383
- info@theautogroup.co.uk
- theautogroup.co.uk
2,4
Slecht
588 reviews
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Good experience so far
I have had cover on my car for 3+ years and made one claim which was fairly straight forward so when my wife's car fell out of its new car warranty I called up The Auto Group for a extended warranty quote . I know 3rd party warranties do work a little differently to new car warranties and experience has tought me where to look our for "gotchas" for example air bags are not covered . Such exemptions are standard in the industry but "bolt ons" can be added to cover some.
I went through all those carefully and Charlie Randall was helpful and patient and did NOT oversell or put pressure on me.
In response to a review below, it is quite normal that (especially for popular car makes) 3rd party parts of precisely the same quality can be fitted instead of parts branded by the car maker and it is quite OK to use these and take the cost saving . If you want always to have the branded manufacturers part that is another example of an add—on you can pay for. It is clearly explained in the brochure , anyone caught out by this simply didn't read the brochure before buying.
Finally , when I contacted my car manufacturer for a quote for them I found myself in a queue with a 3rd party warranty provider anyway, so why not use my chosen provider?
Thanks to Charlie and the team at The Auto Group I have peace of mind , at a reasonable price. Approx 25% cheaper than the warranty product the car brand offered me.
26 januari 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Dear Mr Gampell,
Thank you so much for taking the time to share your positive experience with The Auto Group! We are thrilled to hear that you've been a satisfied customer for over three years and appreciate your recent decision to choose us for your extended warranty needs.
It's fantastic to hear that Charlie Randall provided you with helpful and patient assistance during the process. We take pride in our team's commitment to transparency and ensuring that our customers are well-informed without feeling pressured. Your acknowledgment of Charlie's approach is truly appreciated.
Your insight into the use of 3rd party parts aligns with our commitment to delivering quality service at a reasonable cost. It's great that you recognise the value in the flexibility of choosing parts while understanding the associated cost savings. We firmly believe that informed decisions lead to satisfied customers, and your diligent approach to understanding the coverage options demonstrates that principle.
Thank you for trusting us with your warranty needs, and we look forward to continuing to provide you with reliable service and support. If you ever have further questions or need assistance, feel free to reach out to us.
Safe travels and best regards,
The Auto Group
Fraudsters
Fraudsters, spinners. No wonder workshops don't want to work with them. I advise against buying a warranty from them because they won't help anyway.
25 januari 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Good morning Justi R,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
Kind regards,
Michael Rensure
Complaints Department
Charlie was very professional and…
Charlie was very professional and efficient really pleasant attitude to deal with my warranty cover many thanks Karl
24 januari 2024
Antwoord van The Auto Group
Dear Mr Debbage,
Thank you so much for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that Charlie provided you with a professional and efficient service. Maintaining a pleasant attitude and ensuring a smooth experience for our customers is always our top priority, and we're delighted to know that Charlie's efforts met your expectations.
Your appreciation means a lot to us, and we're grateful for your kind words. If you ever need assistance in the future or have any further inquiries, please don't hesitate to reach out. We're here to help!
Many thanks,
The Auto Group
Great service and understanding the…
Great service and understanding the needs of the customer,
Many thanks,
M.Hurtig
24 januari 2024
Antwoord van The Auto Group
Dear Mr Hurtig,
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you had a great experience with our service and that we were able to understand and meet your needs.
Customer satisfaction is our top priority, and it's incredibly rewarding to know that our efforts have made a positive impact. If you ever have any more needs or if there's anything else we can assist you with, please feel free to reach out. We truly appreciate your kind words and the opportunity to serve you.
Many thanks for choosing us!
Best regards,
The Auto Group
Great customer service
Charlie was great, his customer service was brilliant and he was so helpful with my questions. Having had warranty from Autogroup before, when I'd got my car I wanted to keep that same level of service and support, so I decided to stay with The Autogroup.
17 januari 2024
Antwoord van The Auto Group
Dear Mrs Crowcoft,
Thank you so much for taking the time to share your positive experience with Charlie and The Autogroup! We are thrilled to hear that Charlie's customer service exceeded your expectations and that he was able to provide you with the assistance you needed.
It's fantastic to know that you've had a positive history with Autogroup warranty services, and we truly appreciate your decision to continue with us for the same level of service and support. We strive to maintain the highest standards in customer satisfaction, and it's customers like you who motivate us to keep delivering exceptional service.
If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your continued trust and look forward to serving you in the future.
Safe travels!
Best regards,
The Auto Group
Very helpful and friendly
22 januari 2024
Antwoord van The Auto Group
Dear Mrs Goode,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our service helpful and our team friendly. Providing excellent customer service is a top priority for us, and it's always rewarding to know that our efforts have made a positive impact.
If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Auto Group
Antwoord van The Auto Group
Dear Mrs Tray,
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our service to be polite, helpful, and cheerful. Providing excellent customer service is a top priority for us, and it's truly rewarding to know that our efforts have made a positive impact on your experience.
We're also thrilled that the renewal process was easy for you. We understand the importance of simplicity and efficiency when it comes to renewing, and we're glad we could meet your expectations in that regard.
Thank you again for choosing The Auto Group!
Best regards,
The Auto Group
''Alternative option''
So I made a claim for a coolant leak and a water pump replacement. The garage gave me a quote for the price of the water pump only for the autogroup to come back with a significantly cheaper and inferior option. They told me my warranty agreement states that they can source for ''ALTERNATIVE OPTIONS'' for parts and prices, in other words they're offering you cheap parts so you're left in a dilema whether to fit an inferior part to your car or go with a quality one and bare the cost yourself. So folks, just a piece of advice, make sure you read you warranty agreements and be looking out for ''alternative options'' because they'll point that out to you when they are offering you a very bad service. Safe to say I wont be renewing my warranty.
17 januari 2024
Review zonder uitnodiging
Antwoord van The Auto Group
Good morning Max H Robertson,
We are sorry to hear that you are unhappy with the outcome of the claim assessment completed on your vehicle.
Without a reference, we are unable to look into this further.
Please confirm the warranty agreement number or alternatively, please contact the Claims Department to assist further.
Kind regards,
Michael Rensure
Complaints Department
Great customer service
Great customer service, very thorough and straight to the point. very informative.
16 januari 2024
Antwoord van The Auto Group
Dear Mr Griffiths,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that you found our customer service to be great and that we were able to meet your expectations.
It's truly rewarding to know that our team's dedication to being thorough and straight to the point resonated with you. We understand the value of your time, and we strive to provide efficient yet informative assistance. Your kind words affirm that we are on the right track.
We appreciate your recognition of our efforts to be informative. We believe in empowering our customers with the knowledge they need, and it's fantastic to hear that our approach has been successful in keeping you well-informed.
At The Auto Group, customer satisfaction is our top priority, and your feedback motivates us to continue delivering exceptional service. If there's anything more we can assist you with or any additional information you may require in the future, please don't hesitate to reach out.
Once again, thank you for choosing The Auto Group, and we look forward to serving you again in the future.
Best regards,
The Auto Group
Great prompt service
12 januari 2024
Antwoord van The Auto Group
Dear Mr Kay,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with our service and that it was prompt to meet your needs. Providing excellent service is our top priority, and we're delighted to know that we met your expectations.
Your feedback is truly appreciated, and it motivates us to continue delivering the best service possible. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We are always looking for ways to enhance our services and ensure our customers are satisfied.
Once again, thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
The Auto Group
Antwoord van The Auto Group
Dear Mr Macfarlan,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our repair approval process quick and that our correspondence met your expectations. Providing efficient service and clear communication are top priorities for us, and we're delighted to know that we were able to meet your needs.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your positive review and look forward to serving you again in the future.
Best regards,
The Auto Group
Quick and efficient service....just…
Quick and efficient service....just wish a greater proportion of contribution were made but thank you
4 januari 2024
Antwoord van The Auto Group
Dear Mrs Smith,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service quick and efficient—customer satisfaction is our top priority, and it's always encouraging to know we're meeting your expectations in that regard.
We appreciate your constructive comment about the contribution proportion, and we want to assure you that we value your input. Customer feedback is essential to our continuous improvement, and we will certainly take your suggestion into consideration as we strive to enhance our offerings.
Thank you again for choosing our service, and we look forward to serving you even better in the future. If you have any further suggestions or if there's anything specific you'd like to see improved, please feel free to reach out. Your satisfaction is of the utmost importance to us.
Warm regards,
The Auto Group
Antwoord van The Auto Group
Dear Mr Duncan,
Thank you so much for taking the time to share your positive experience with our service! We're thrilled to hear that you found our team to be polite and helpful. Providing excellent service is a top priority for us, and it's incredibly rewarding to know that we've met your expectations.
If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and look forward to serving you again in the future.
Thank you once again!
Best regards,
The Auto Group
Very quick and hassle free
3 januari 2024
Antwoord van The Auto Group
Dear Miss Colohan,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our service was very quick and hassle-free for you. Providing a seamless and efficient experience is always our goal, and we're thrilled to have met your expectations.
If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future.
Thank you once again!
Best regards,
The Auto Group
Very impressed and pleasantly surprised.
I've always been very dubious of warranties on used cars but I have to say I'm more than pleasantly surprised with my dealings with The Auto Group. I'm currently having some warranty work done, to the tune of nearly £4000, and although payment hasn't been completed yet the service I've received so far has been excellent.
When I next buy a used car I can guarantee I will be buying a warranty on it from this company.
5 januari 2024
Antwoord van The Auto Group
Dear Mr Divall,
Thank you so much for taking the time to share your positive experience with The Auto Group. We are thrilled to hear that your interactions with our team and the warranty service for your used car have exceeded your expectations.
We truly appreciate your willingness to give our services a chance. We strive to provide excellent customer service and reliable warranty coverage, and it's gratifying to know that we have met your satisfaction.
We understand that a significant investment like a used car requires a level of assurance and protection, and we're delighted that our warranty services have contributed positively to your ownership experience. Your endorsement of our company is invaluable, and we are honoured to have earned your trust.
Once again, thank you for choosing The Auto Group, and we appreciate your feedback.
Best regards,
The Auto Group
New warranty
Very knowledgeable at point of sale. Explained all the details enabling me to make an informed choice. Tim even took the time to call me back at the exact time I asked and wasn't pushy as sales teams can be.
3 januari 2024
Antwoord van The Auto Group
Dear Mr Priestley,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that your interaction with Tim at the point of sale was a positive one. It's fantastic to know that Tim's knowledge and detailed explanations contributed to your ability to make an informed choice.
We greatly appreciate your acknowledgment of Tim's commitment to customer service, particularly his effort in calling you back at the exact time requested. At our company, we understand the value of respecting our customers' time and preferences, and we're pleased to hear that it did not go unnoticed.
We take pride in our approach, striving to provide valuable information without being pushy. Your recognition of Tim's non-pushy demeanour is truly rewarding, as it reflects our commitment to creating a positive and comfortable experience for our customers.
Thank you again for choosing us. If you ever have any further questions or need assistance, feel free to reach out.
Best regards,
The Auto Group
Good product and service
2 januari 2024
Antwoord van The Auto Group
Dear Mr Burton,
Thank you so much for taking the time to leave such a positive 5-star review! We're thrilled to hear that you are satisfied with our services. Providing a top-notch experience is our priority, and it's fantastic to know that we've met your expectations.
If there's anything else we can do to enhance your experience or if you have any feedback to share, please feel free to reach out. We appreciate your support and look forward to serving you again in the future.
Best regards,
The Auto Group
Antwoord van The Auto Group
Dear Mr Jyothi,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our service fast, simple, and that our customer service met your expectations.
At The Auto Group, we strive to provide efficient and hassle-free experiences for our customers, and your feedback reassures us that we are on the right track. Our team takes great pride in delivering excellent customer service, and we are delighted to have been able to assist you.
If you ever have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.
Thank you once again for choosing The Auto Group!
Best regards,
The Auto Group
I deal with Tim every year and think…
I deal with Tim every year and think I’m 3 or 4 years in now.
Great to see no increase in the price, renewal is so easy, so quick and the service provided (connected to my policy) has always been excellent (and always Tim I think?)
Great peace of mind to have this policy in place for another year!
19 december 2023
Antwoord van The Auto Group
Dear Mrs Wilson,
Thank you so much for being a valued customer and for taking the time to share your wonderful experience with us! We are thrilled to hear that you have been dealing with Tim for the past 4 years, and it's fantastic to know that you appreciate the consistent service he provides.
We're delighted that you found the renewal process easy and quick, and we're especially pleased that the service connected to your policy has consistently met your expectations. Tim will be delighted to hear about your positive feedback, as it reflects our commitment to delivering excellent service to our customers.
Your loyalty and kind words mean a lot to us, and we're grateful to have the opportunity to continue providing you with peace of mind through our services. If there's anything else we can do for you, or if you have any suggestions for improvement, please feel free to let us know.
Thank you once again for choosing us, and we look forward to serving you for many more years to come!
Best regards,
The Auto Group
Happy customer
I have been dealing with Chrissie at the auto group for serval years now and I feel she really looks after us thanks Chrissie and the auto group
27 december 2023
Antwoord van The Auto Group
Dear Mr Phillips,
Thank you so much for your glowing 5-star review! We're delighted to hear that you've been dealing with Chrissie for several years, and it's wonderful to know that you feel well taken care of.
Chrissie is indeed a valuable member of our team, and we're proud to have her providing exceptional service to our customers. Your acknowledgment of her efforts means a lot to us, and we'll be sure to share your appreciation with Chrissie.
We genuinely appreciate your loyalty and trust in our services. If there's anything specific you appreciate about Chrissie's assistance or if you have any suggestions on how we can further enhance your experience, please feel free to let us know.
Thanks once again for choosing the auto group!
Best regards,
The Auto Group
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