They are a Fraud! And actually told my brother that because me and him , THERE CUSTOMER SERVICE TOLD MY BROTHER THAT BECAUSE ME AND HIM SHARE THE SAME IP OR MAILING ADDRESS! ONLY ONE ACCOUNT PER HOUSE... Toon meer
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Lees wat reviewers zeggen
great place to play and have fun. they have a nice selection of providers (they should remove the names of the ones that have no games available anymore). redemptions are just like most casinos, but o... Toon meer
The gaming platform is decent but the redeemation time is awful. It's funny how you don't have to go through all the red tape in order to play. Monies are taken instantly. Redeemation is totally diffe... Toon meer
Bedrijf heeft geantwoord
I like a few of their games I cannot find elsewhere. the customer service awesome, and I am sure they get a lot of crap from people. if youre kind with yor concerns they will be super helpful and make... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
186 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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BEWARE- Bought $2k, Won $2500 - Banned account, No Redemption/Refund Allowed, says money paid is theirs to keep
I recently found out about this site through a relative. Bought the sign on package in excessive of $2k. Not until after I try to redeem my winnings does the site ban my account and makes their, “final decision” to keep my winnings, no refunds.
And get this!! Only proof is that my device was close to another account. Never shared an IP address. Never shared a device to play. Says gameplay is similar!! What!?!?
Read previous reviews, this site is losing cash and is money grabbing. Not an isolated incident. Read what everyone else is saying. They are falsely claiming people broke their rules to ban accounts that have high dollar amounts in them.
Notice how every review that’s positive on here, the account only has 1 review.
24 mei 2025
Review zonder uitnodiging
Antwoord van Theboss.us
We’re sorry to hear about your experience, and we appreciate you taking the time to share your concerns. While we understand your frustration, we’d like to offer some clarity on how our system works and why certain decisions are made.
At theboss.casino, we take the integrity of our platform seriously and implement strict security protocols to ensure fair play for all users. When our systems detect high-risk activity such as patterns that appear to involve multi-account abuse, duplicate accounts, or other actions that violate our Terms of Service, it can trigger an account review. These decisions are never made lightly, and we always investigate thoroughly before taking any action.
Please note that we enforce a strict one account per IP address policy to prevent misuse of promotions and ensure fair gameplay across the platform. This is a standard security measure used across many online platforms.
If you believe a mistake was made in your case, we invite you to reach out to our support team directly at support@thebss.casino with any additional information. We are committed to reviewing all concerns with fairness and transparency.
Stole $3300 - Banned account of me and sister for playing from same IP, while she visited my place
TheBoss.Casino ran a special that includes $1090 for $1335 worth of sweep coins.
I bought it once, my sister bought it twice. She visits my place and we gamble together for fun.
TheBoss claims since we logged in so close to each other and gambled similarly. That were the same person. I have videos of her gambling on her account!!
From Boss explaining the Ban and forfeiture of the $3300 paid to their site. Winnings are much more!!
“specifically related to gameplay patterns and activity that strongly indicate coordinated or shared usage with another account”
So if you gamble at the same location with a friend, that reason to remove all your winnings??? In excess of $4,000!!!
They refuse to hear any explanation and say their decision is final the money paid to the site is permanently theirs.
IF ANYONE IS IN THE SAME SPOT I AM, DISPUTE EVERY TRANSACTION WITH THEM INDIVIDUALLY. THEY GET CHARGED $20-$30 PER DISPUTE. I have over 50 transactions with them and I’ll be disputing every one individually. Fight back against them! If they scammed you, they’re going to do the same to the next person. Bite them at the knees on the way down. This will cost them more than they’re scamming us for and it’ll save your next fellow man!
25 mei 2025
Review zonder uitnodiging
Antwoord van Theboss.us
We understand your frustration and appreciate the chance to provide clarity especially in situations where strong emotions are involved. While we won’t speak to the specifics of your individual case in a public forum, we do want to explain how our system operates.
At TheBoss.Casino, we follow strict fraud prevention protocols to ensure fair play. Please note: Only one account is allowed per IP address. When multiple accounts are accessed from the same IP or show similar gameplay behavior, it can trigger a review based on our Terms of Service.
If you believe your account was flagged by mistake, feel free to reach out with any evidence at support@theboss.casino. We’re open to reviewing all valid concerns fairly and transparently.
Lastly, we strongly advise against initiating chargebacks or disputes as a method of retaliation. Not only does this go against the terms agreed upon during purchase, but it may also lead to permanent account bans across similar platforms, and the payment provider could intervene unfavorably for all parties involved.
Banned?
Played last night, I won. I made a withdrawal. Today I go to log in and it says I'm banned. I asked chat why I'm banned and they said I have 2 accounts. My log in info is saved and I have made a withdrawal before. They can't confirm the email they said I have the duplicate account with. My wife tried to log into her account and its banned as well. So your spouse cant have an account of their own. So my withdrawal is forfeited and my account banned. This is straight up BS. They can't fix the issue. But they can take my deposit. They dont want to help because I won.
25 mei 2025
Review zonder uitnodiging
Antwoord van Theboss.us
Thanks for sharing your feedback. To clarify, our system automatically detects and flags accounts that appear to be duplicates in order to prevent abuse and ensure fair play for everyone. This includes accounts created from the same device, IP address, or with overlapping information.
We know this can sometimes affect players who share a household, and in those cases, we encourage users to reach out to our support team directly at support@theboss.casino with full details. Our team is happy to review each case carefully and work toward a fair resolution.
Banned my account after cashing out. STAY CLEAR
I recently won $500, cashed out, and then they banned my account. Scam!! This casino is only one per household, and they do not care if you personally only have one account. Reffered my brother to this casino, really wish I hadn't!! If you like to refer friends and family to casino sites you find, don't go with this one, they will ban you if you win and cash out.
23 mei 2025
Review zonder uitnodiging
Antwoord van Theboss.us
Thanks for your feedback. Just to clarify, we have a 1 account per IP policy. Accounts can be flagged due to similar logins, shared devices, or activity that appears linked.
We encourage you to please contact support@theboss.casino so we can take a closer look and help resolve the issue.
This casino is a scam and will BAN your…
This casino is a scam and will BAN your account after u reach cashout.
15 mei 2025
Review zonder uitnodiging
Antwoord van Theboss.us
We’re sorry to hear about your experience. Please know that we take account safety and fair play very seriously, and any decision to restrict access undergoes thorough review with multiple safety checks in place.
Kindly reach out to us at support@theboss.casino so we can investigate further and assist you directly.
This sweepstakes casino is by far the…
This sweepstakes casino is one of the worst. I've been logging on everyday and spin the daily wheel only to receive goldcoins every single day. No sweepstakes coins ever. When reaching out to customer service I get short handed by Michelle, I wasn't done talking. This site needs closed down. They're not operating legally.
23 april 2025
Review zonder uitnodiging
Antwoord van Theboss.us
Thank you for your feedback. We're sorry to hear about your experience and take your concerns seriously. Our daily wheel operates on a randomized system, and while gold coins are more common, sweepstakes coins are included as part of the prize pool.
Regarding your support interaction, we apologize if it felt dismissive. That’s never our intention, and we’ll review this internally to ensure better service moving forward. Please know that we operate in compliance with all applicable regulations and are committed to providing a fair and secure environment for all players.
If you need further assistance, feel free to reach out anytime at support@theboss.casino.
Got ride of this shit
Got ride of this shit , signed up lost $200 with out hit not a single bonus , this is really scam , not recommended they will steal your money .
I did self exclusion from this garbage .
22 april 2025
Review zonder uitnodiging
Antwoord van Theboss.us
Sorry to hear about your experience. We understand it can be frustrating when luck doesn’t go your way. Our games use certified RNG systems to ensure fair play, but outcomes may vary.
We respect your decision to self-exclude and take responsible gaming seriously. If you have any questions feel free to contact support@theboss.casino.
Thanks for your feedback and best wishes.
awful customer service and extremly…
awful customer service and extremly difficult verification process. I took 10+ photos with my ID, and they kept saying it wasnt good enough. Complete waste of time.
16 april 2025
Review zonder uitnodiging
Antwoord van Theboss.us
Thanks for sending your photos. To complete your ID verification, we just need a clearer image.
Here are a few quick tips to help get your documents approved faster:
• Use natural lighting or a bright space
• Hold your camera steady to avoid blurriness
• Make sure your lens is clean
• Ensure all ID details are fully visible and easy to read
Once your ID is verified, you’ll be all set to enjoy the full account features. If you need help at any point, our support team is ready at support@theboss.casino.
I was gonna make my first withdrawal…
I was gonna make my first withdrawal and the banned my account
😡😡
dont know why
15 maart 2025
Review zonder uitnodiging
Antwoord van Theboss.us
Hi Natalia,
It's strange that you "don't know why" and yet you replied from two different emails about this matter (connected to two of your three accounts!) and we were very clear that creating Duplicate Accounts is a breach of our Terms and Conditions and results in account closure of all accounts - the same Terms and Conditions you agreed to when signing up. As we have a generous Welcome Bonus, it's important that everyone only takes it once.
All we can say is follow the rules, have fun and win big...it's THE BOSS!
The boss casino is a bunch of thieves
The boss casino is a bunch of thieves. I've had my account on the boss for a couple months and when I won and tried cashing out they said I had duplicate accounts and wouldn't pay me and closed my account. I have only ever had one account and no one has ever had access to said account. Customer service is garbage because they don't help with anything they just close account and steal your money. DONT PLAY THIS CASINO THEY WILL STEAL YOUR MONEY AND JUST FALSELY CLAIM YOU HAVE DUPLICATE ACCOUNT.
3 februari 2025
Review zonder uitnodiging
Antwoord van Theboss.us
Hi Shawna, your account was shown to have been used along with another account for a period of more than two months simultaneously - same cell phone, different locations but always together, within seconds of each other. This is clearly behavior of a shared account which is a breach of our Terms and Conditions. TheBoss.Casino paid a player a $2,000 cash prize the same day your account was closed so please don't spread lies out of frustration. Follow the rules, have fun and win big...it's THE BOSS!
Antwoord van Theboss.us
Hi Dustin, thanks for the feedback and for playing. It's THE BOSS!
MY WELCOME BONUS EXPERIENCE
I was very skeptical at first. The site is new and very glitchy. However, with my past experiences, playing on new online casinos that are just starting up. This seems to be a VERY common issue. That slowly dissapears OVER time.
MY EXPERIENCE. I made an account on 10/27/24. They gave me a welcome bonus of 3 s.c or big bucks as they call it. I hoped on Slayer Inc. A very very hard game to get the bonus. Played on $0.20 hit for 260. Jumped up to .40 hit a couple bonus's, Nothing major. THAN BAM ALL THE WILD LINES DROPPED AND EXPANDED. NEXT THING I KNOW I WON THE MAX PAYOUT!! CONSIDERING THIS HAS NEVER HAPPENED TO ME BEFORE, HITTING THE MAX WIN ON A SLOT.
I was again very skeptical and nervous. I was not yet verified. THIS HAS NEVER HAPPENED TO ME. This site can't be real. WELL I proceed to get verified. GUESS what messed up on my birthdate SIGNING UP. Great definitely not getting my winnings. Well I messaged customer service. They responded in 3 hours on the weekend!! We exchanged a few chats. MAX 3 hour wait. Which is incredible for online casinos. Customer service than explained i had a big win it could take up to 7 days to verify. HOWEVER IT TOOK 24 HOURS, I KID YOU NOT FOR 6000 DOLLARS to be paid to my crypto wallet! FROM THE TIME OF SIGNING UP, WINNING, GETTING VERIFIED, AND FINALLY MY REDEMPTION TOOK 2 DAYS TOP. IM STILL IN SHOCK AS YOU CAN SEE. I LOVE THIS CASINO. GO CHECK THEM OUT!
CUSTOMER SERVICE- EXCELLENT AND FAST REPLIES.
REDEMPTIONS- FAST
GAME OPTIONS- Very difficult slots but with great payouts!!
27 oktober 2024
Review zonder uitnodiging
Antwoord van Theboss.us
Hi Josh, it's great you chose to let people know what we are all about @ TheBoss.Casino - big wins, fast redemptions and great customer service. Thanks for playing, it's THE BOSS.
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