The Card Network Reviews 434

Absolutely disgusted.
Bought an online Visa card and received nothing in return . This is the second time I have dealt with this company and they are absolutely shocking.
If you don’t chase things up, you lose your money.
If you try and ring, the answering service says you can only be on hold for 15 minutes and after 15 minutes you get disconnected and offered the option to email them.
This loop keeps repeating itself.
Eventually, I got through to an operator and made it very clear I wanted a full refund immediately.
In fairness, the operator was very helpful. In fact I feel quite sorry for her, having to work for such a shocking organisation.
Be aware that gift cards in the supermarkets are often supplied by this company, they come disguised as many different companies but the cards are supplied by TCN. Make sure you read the back of the physical card / packaging if you buy in store. And if you are buying online be very careful to avoid this company as they are absolutely disgraceful and leave a very bad taste and bad experience behind.

if there were 0 stars i would tick that. I had a very disappointing experience dealing with this card network. The customer service namely corresponding with Jarlo was poor from the start—staff came across as rude, dismissive, and unwilling to listen. The interaction felt rushed and abrupt, with no effort made to properly understand or resolve my issue.

What stood out most was how rigid their approach was. There was absolutely no room for negotiation or flexibility, even in situations where a reasonable solution could have been reached. It felt like they were following a script rather than genuinely trying to help.

To make matters worse, I was unable to escalate the issue. There seemed to be no clear pathway to speak with someone more senior or to have my concerns reviewed further. Overall, the experience lacked any sense of goodwill toward customers, leaving me frustrated and dissatisfied.

The recipient never got their voucher, and The Card Network never responded to the ticket I submitted.

*** It's easy to come online after the fact and pay lip service for the sake of optics, but what matters is the service delivered during the process of fixing the actual issue. I sent multiple emails, called during hours, only to get an answering machine telling me to call during hours. This happened two or three times. Finally I got an answer and the issue was fixed but only through great effort on my part, not the part of the card network.

Zero. Title: Extremely concerning experience – avoid.

I am raising this with ACCC and NSW police Cyber.

I had the worst experience with - The Card Network / Card.Gift. DO NOT UTILISE THIS SERVICE.

I purchased a $500 gift card which was marked as ‘delivered’, however the recipient never received it.

When I raised this, the response I received was that the issue was due to our IT being ‘compromised’, with no clear evidence or resolution provided.

At this stage, I am out of pocket $500 with no outcome. I have to go to the police and raise with the ACCC. I will not stop until this is resolved and will continue to spread the experience I have with this so called business.

I would strongly recommend others do not proceed with using this business and ensure they fully understand the risks before using this service.

Was easy to navigate the website to order

Excellent and very good

The experience was great, but what really made it for me was how easy check-in process and the follow-up emails. It shows they actually think about the customer journey from start to finish."

I had a wonderful experience ordering from this gift card company. The personalisation option made it really special—I was able to include a beautiful message for the couple, which added such a thoughtful touch to the gift.

I also chose express post, and the card arrived right on time, which was a huge relief with the wedding coming up. The whole process was smooth and easy, and the finished card looked lovely.

Most importantly, it was very well received by the happy soon-to-be married couple! I would definitely use this service again and highly recommend it to anyone looking for a meaningful and convenient gift.

Easy to navigate and understand. Easy access to support!

It was simple to use and I did multiple transactions. When I did need assistance customer service was excellent to communicate with and helpful with resolving an issue!! Myself and the gift recipients loved the card and the personal touch!!

It was quite easy to set up

I ordered a restaurant gift card for someone who had their birthday recently.
I put it under my name, as I found that was the easiest way to get it.
It took about two days to get a confirmation and the card itself, but after three days, I got the voucher and I was able to send it to the person who had their birthday.
Although it hasn't been used yet, all went well, but I'm yet to see how the voucher went being used

A tip for Visa gift cards. If you got an unspent few dollars, that you can’t finish, you can use them on Linkt as a card to finish them off. One issue though is sometimes you need to leave 1 cent on the card, but not always. It seems hit and miss on that.

The card is great, arrived earlier than expected and perfect for a gift. Throws the traditional money envelope to the bin for far superior and futuristic experience without compromising on the ease of use.

Straight forward and easy service to use, gift card received within 24 time frame.

Once I'd learned the process it has become an easy task to get the gift card and redeem it at the appropriate shop. Don't remember the date or which, of the several gift cards I have, it is

It was easy to use and there were so many retailers/vouchers to choose from. The process was also very efficient.

Never failed me, such a great site. Thanks so much