The member of staff who dealt with my enquiry, Holly, replied immediately with helpful advice. Also, answering my following questions. She was very positive & kind.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great design. I love how the glass top reflects light around the room. The open minimal design is perfect in my small flat. Very impressed with the delivery service.
Bedrijf heeft geantwoord
I contacted the Conran Shop today because I'd stupidly lost a charger for an item bought a few years ago. Completely my fault but Holly couldn't have been more helpful. She responded very quickly and... Toon meer
Bedrijf heeft geantwoord
Lovely items for sale but read the small print before you buy- if you change your mind, you have to pay the shop back for the original cost of shipping as well as the cost of the return (which you hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
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I received the wrong order from Conran
I received the wrong order from Conran. Holly from customer service was very helpful and efficient, responded quickly to my email and the correct parcel was delivered.
13 januari 2024
Review zonder uitnodiging
Disappointed with the new format
I have to agree with Catherine Bates, previous reviewer.
Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and Bialetti milk frother, couldn't find anything similar in either Marylebone or Sloane Square this time, I visited in November 2023. It feels like the stores are more conceptual with fitted out kitchens etc, I'm quite sad and disappointed as I always pop into Peter Jones next door. I don't live in London but love London, Conran Shop was a treat!
22 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello WYSEDOG,
Thank you for your feedback. We are sorry to see that you were unable to find any products you wanted on your visit to our stores. We are excited to be moving in a new direction of perfecting our Own Brand ranges and will in the next 6-12 months be bringing more new products available for purchase. Please keep checking on our online offering/in store for new product drops.
Many thanks.
The Conran Shop
So disappointed by the new Conran Store…
So disappointed by the new Conran Store on Sloane Square. This should have been a small extra store it’s so minimal with little to discover, compared to the original store. Absolute tragedy we have lost a true London design experience.
27 januari 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Catherine,
Thank you for your feedback. I am sorry to hear that you are not enjoying the new store. We are excited with the rebranding and focus on our Own Brand ranges and would encourage you to look at our offerings as we will have more new products within 6-12 months.
With many thanks,
The Conran Shop
Very happy as always with the service i…
Very happy as always with the service i receive, all best Giles
15 januari 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Giles,
Thank you so much for your lovely review. We really appreciate the feedback. We look forward to serving you again soon.
Many thanks,
The Conran Shop Team
Experience
We dealt with an extremely efficient lady Anna Pisoni who was very efficient/kind at dealing with our problem for which we were very grateful
6 januari 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Anna,
Thank you for your review. We're very pleased that you had a great experience with our wonderful Customer Service Assistant! We hope you shop with us again soon.
Many thanks,
The Conran Shop
My first order with the conran shop
Great communication, my item was packaged very well and delivery was straightforward.
28 december 2023
Antwoord van The Conran Shop
Hello Jennifer,
Thank you for taking the time to provide such wonderful feedback, we really appreciate it. Best wishes and look forward to serving you again soon, The Conran Shop Team
Used to better but good customer service
The Conran Shop has just gone through a big change in the products they provide and have so much less to choose from now. Not what it once was. It used to be fantastic. But the customer service from Anna was as good as it gets: super efficient and helpful, kind and polite. I’d give Anna 6 stars but the Conran Shop now gets 3 stars sadly (before this change it would have been 5 stars)
2 januari 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Mark,
Thank you for your feedback. We're please to see that you had a great experience and resolution with our Customer Service Team, however are sorry to hear that you're disappointed with our current product offering. We are working on new product ranges and look forward to releasing these for purchase in the near future.
Many thanks,
The Conran Shop
Excellent product as should be expected…
Excellent product as should be expected from the Conran Shop . Good quick delivery too
27 december 2023
Antwoord van The Conran Shop
Hello Barbara,
Thank you for your wonderful feedback, we really appreciate it. We hope you enjoy your purchase. Look forward to seeing you again soon, The Conran Shop Team
Perfect!
Perfect - unusual quality gift, quick and easy shop and delivery
17 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou James for taking the time to leave feedback, we're delighted to hear your experience with ordering online was fast and easy. Best wishes, The Conran Shop Team
Very good after service help from Holly…
Very good after service help from Holly in Customer Services at the Conran Shop.
I bought some chairs from there a couple of years ago and one of the leg protector caps came off making the chair unusable. Having contacted and emailed the Conran Shop, Holly has been really responsive and within a couple of weeks the replacement protector cap has arrived and the chair is back in working order. Thanks so much.
19 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for your kind feedback for our colleague Holly. We're pleased to hear she was able to resolve your query to your satisfaction. We hope the chair continues to bring you many more years of use! Best wishes, The Conran Shop Team
Lovely Christmas tree decorations…
Lovely Christmas tree decorations arrived in perfect condition and look great in our new kitchen. (They were seen in store but not available online.)
17 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Russell, we hope your new decorations bring you andf your family much christmas joy! Seasons greetings from your friends at The Conran Shop
Wow!!!!
Wow
Amazing service
Personal
Fast
Perfect!
Thank you Anna!!!!
14 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Sara for taking the time to leave feedback for our fabulous Anna- we appreciate it! Best wishes, and seeyou again soon, The Conran Shop Team
Customs for delivery to France
Hello,
Information is not correct on the website and for a 300€ order with 30€ delivery fee you end up with an extra 100€ to pay... this is not quite serious.
10 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Guillaume,
We are sorry that you were disappointed. As per our website 'You should note that if you are purchasing products to be shipped outside the UK, VAT will be deducted from the order at the checkout once you have filled in the shipping and billing information. On delivery to these countries, you may be liable for import duty and local taxes on your order, which will need to be paid to the carrier or local tax office before they will release the products. You should contact your local tax office if you require more information about this. We are unable to provide any guidance on duties or taxes.' I can see that our customer service team have discussed this with you and offered for you to cancel the order if you would prefer. Unfortunately, due to BREXIT this has impacted the trade of goods to be shipped outside the UK.
Many thanks,
The Conran Shop
Good product, quick delivery
Got a lovely clock which was on sale. Arrived very quickly. Very pleased.
7 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for sharing your feedback - we're pleased you like your new clock, and buying it in the sale was at the right time too! See you again soon, The Conran Shop Team
Products are always excellent quality…
Products are always excellent quality and were delivered very quickly.
13 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou kindly Hannah for leaving us a five star review, we're delighted to hear everything about your order was perfect! We look forward to seeing you again soon
best wishes, The Conran Shop Team
Exemplary Customer service :)
Exemplary Customer service :)
12 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Nathan, thankyou kindly for leaving us a fabulous review, we're pleased to hear you higly rate our customer service. Look forward to serving you again soon - best wishes, The Conran Shop Team
This is how customer service should work
This is how customer service used to work and should work. Megan Wallis dealt with my issues sensitively, attentively and professionally throughout; I can not praise her highly enough. She was always polite and respectful, reassuring me that she was taking my complaint seriously, with speedy and helpful responses to all of my queries. I will definitely be using the Conran shop again in the future
11 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Hank for your review, and your praise for our superstar agent Megan! We'll be sure to pass on your kind words. Thankyou for taking the time to provide such wonderful feedback, we really appreciate it. Best wishes and look forward to serving you again soon, The Conran Shop Team
Customer service was excellent
Customer service was excellent - Anna Pisoni is a real credit to the Coran Shop team, she kept me informed of my order delivery and went above and beyond to ensure I received the items. Thank you Anna, you have been a star!!
4 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Ellie for taking time out to write this brilliant feedback for Anna, we'll make sure to pass it on, as she will be delighted! We're glad to have been able to assist you and hope you enjoy your purchase. Look forward to seeing you again soon, best wishes, The Conran Shop Team
Excellent customer service again
Excellent customer service again. Thanks Megan
4 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Christian, Thanks for taking the time to leave your kind feedback for our superstar customer service member, Megan! We appreciate it! Look forward to serving you again soon, Best wishes, The Conran Shop Team
Antwoord van The Conran Shop
Hi Nicola, we love to get great feedback and are delighted to hear you think its been seamless - wonderful news! We're always happy to help and assist and look forward to you visiting us again soon. Best wishes, The Conran Shop Team
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