The member of staff who dealt with my enquiry, Holly, replied immediately with helpful advice. Also, answering my following questions. She was very positive & kind.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great design. I love how the glass top reflects light around the room. The open minimal design is perfect in my small flat. Very impressed with the delivery service.
Bedrijf heeft geantwoord
I contacted the Conran Shop today because I'd stupidly lost a charger for an item bought a few years ago. Completely my fault but Holly couldn't have been more helpful. She responded very quickly and... Toon meer
Bedrijf heeft geantwoord
Lovely items for sale but read the small print before you buy- if you change your mind, you have to pay the shop back for the original cost of shipping as well as the cost of the return (which you hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
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Cushion shopping
I was shopping for cushions - the shop and the products are beautiful but I’d like to have been able to more easily pick up and look at the various cushions. The nature of the display makes that feel a bit intimidating.
27 november 2023
Antwoord van The Conran Shop
Thankyou for your feedback, we'll pass on your suggestion to the store team to help make it easier to explore our products. We aim to make you feel welcome and at ease in our stores, so we'll certainly take time to consider how to make it better. We hope you'll visit again soon and do feel free to touch and remember our knowledgeable staff are on hand to assist you with anything you may need. Best wishes, The Conran Shop Team.
My gifts are all quite novel and they…
My gifts are all quite novel and they were delivered promptly.
27 november 2023
Antwoord van The Conran Shop
Thankyou Carolyn for taking time to leave feedback, we're glad to hear you're pleased with the gifts you've purchased and we hope the lucky recipients enjoy them too! Best wishes, and see you again soon. The Conran Shop Team
This is becoming an awful shop!
This is becoming an awful shop! I used to go there and browse especially before Christmas and would usually find something. It looks like they are closing down and if it continuous like this they will ...
27 november 2023
Antwoord van The Conran Shop
We're sorry to hear that you were dissapointed with your store visit - our Marylebone store is in a transitional period at the moment as we are remodelling it. Meanwhile, might we suggest you visit our new Sloane Square store where hopefully we can delight you! Best wishes, The Conran Shop Team.
Antwoord van The Conran Shop
Thankyou for taking the time to leave feedback - we're pleased that everything went well with your experience with us and we hop[e to see you again. Best wishes, The Conran Shop Team
Your staff member Zance Yianni…
Your staff member Zance Yianni incredibly helpful in tracking down an item not showing on line but seen in your Sloane Square Shop. Imptessive
29 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Angela for your praise for Zance -we'll pass it on! Good to hear he was able to help with your enquiry. We hope you liked shopping in our new Sloane Square store! Best wishes, The Conran Shop Team
brilliant after sales service
My Conran light bought two years ago was faulty. Sarah in customer services helped me every step in the journey from finding my invoices, contacting the manufacturer (my light has been discontinued), giving instructions to my electrician to fix it himself. Which he has done. She then continually followed up to check progress. It gives me confidence that buying quality ( not cheap) from Conran comes with brilliant after sales services - so its worth it!!
30 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Michelle, thanks so much for taking the time to write your feedback. We're always very happy to help our lovely customers and glad to hear you appreciate the service. I'll pass on your kind words to Sarah! Thanks again for shopping with us and we look forward to serving you again soon. Best wishes, The Conran Shop Team
Easy to order
Easy to order, delivered quickly and great products
29 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks Kirsty for leaving us a fabulous five stars! Great to hear that you found the shopping experience quick and easy! We hope to see you again soon, Best wishes, The Conran Shop Team
Incredible Customer Service
Conran shops customer service is second to none, I honestly did not think customer service like this existed anymore, incredibly helpful, responsive and solved a problem caused by myself straight away without any fuss. Thank you so much for your help.
27 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
What a fantastic review, thankyou David. You have made our day! We're so pleased to hear your kind words about our service. We're always happy to help! See you again soon, best wishes, The Conran Shop Team
I had to return a gift item that I had…
I had to return a gift item that I had bought for my daughter, as she had bought a similar item. Anna Pisoni, Customer Services was so professional and helpful in helping me resolve the situation. Anna worked above and beyond in helping me to arrange the courier service. I am pleased to confirm that the item is to be collected tomorrow.
This service is the epitome of why I choose to shop with Conran online.
Thank you.
24 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Edna, thankyou for taking the time to leave a lovely review. We were happy to help you out and look forward to serving you again soon. Best wishes, The Conran Shop Team
Antwoord van The Conran Shop
Thankyou for the review, we're pleased to hear you rate our fabulous curation of products and your order arrived quickly. We look forward to seeing you again soon. Best wishes, The Conran Shop Team
Great Customer Service from Megan
Although the lamp was faulty, Megan was absolutely lovely and helpful. She was so diligent when DPD did not pick up when they were supposed to and followed the process through to the end with care, politeness and efficiency.
23 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Sunetra,
Thank you for your feedback and we are extremely sorry that the lamp arrived and wasn't working for you. I can see we have reached out to you to investigate this and offered you an exchange or refund, and you had opted for a refund. We do apologise for the inconvenience and understand it was disappointing to receive an item that wasn't working and hope this was resolved for you.
Many thanks,
The Conran Shop
I want to commend Anna for her…
I want to commend Anna for her excellent customer service—swift, thoughtful, and top-notch. Her assistance made a significant positive impact, and I truly appreciate her dedication.
23 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Nina, Thanks for your wonderful feedback for Anna - I'll pass that on to her, she'll be over the moon! We're so pleased to hear she was able to help and delight you. Best wishes, The Conran Shop Team
I had an issue applying a voucher at…
I had an issue applying a voucher at checkout and Anna in customer service sorted this out for me
23 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Stephen for your kind words and praise for Anna, we'll pass that on! Thankyou for leaving positive feedback, it means a lot to us. Look forward to serving you again soon. Best wishes, The Conran Shop Team
range of products has reduced…
range of products has reduced significanlty and staples that I used to purchase from the Conran Shop are no longer avaible which is disapointing.
Christmas food, drinks etc which has been sold for years no longer sold.
17 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Simon,
I am sorry to hear that you are disappointed we have reduced our range. We are pleased that we are focusing on our Own Brand products and working hard to release wonderfully new and fresh products. We do hope that you will find alternatives in our offering this Christmas, which can be easily found on our website/in store as we have a lovely selection of stocking fillers and luxury gifts!
Many thanks,
The Conran Shop
Dedicated assistance with Flos…
Dedicated assistance with Flos lighting.
Persisted through out with manufacturer to make sure that any damaged items were quickly resolved on our end.
Will continue shopping from them especially when investing in furniture and lightings as I know Conran staff will assist us if something goes wrong.
17 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for leaving feedback for us. We were very happy to resolve your order issue and ensure you got a satisfactory outcome. We hope you enjoy your new lighting and look forward to serving you again in the near future. Best wishes, The Conran Shop Team.
Great delivery service and products as…
Great delivery service and products as per normal.
15 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Dave, thankyou very much for leaving us a review, we really appreciate the kind feedback. Good to hear that as usual, everything was perfect with your order. Best wishes and see you again soon, your friends at The Conran Shop
Process from start to finish was smooth…
Process from start to finish was smooth and hassle free. Thank you
14 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks so much Graeme for leaving a 5 star review, we're delighted to hear your experience was great, just as it should be! We hope you enjoy your items and we look forward to serving you again soon. Best wishes, The Conran Shop team.
Antwoord van The Conran Shop
Thankyou Francisco for the review, we're pleased to hear everything was smooth with you order, and we hope to be able to delight you again next time you shop with us. Best wishes, The Conran Shop Team
Very quick and efficient service
Very quick and efficient service. I had been waiting over a year for the large mobile to be on a special offer.
9 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Richard, we're pleased to hear your patience paid off and you were able to purchase the item you wanted and the experience was first class for you. We hope the mobile brings many years of joy to your home. Best wishes, The Conran Shop Team
Great products
Great products, had some help from Sarah to explain abit further. Very helpful
9 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Whitney, glad to hear that our fabulous Sarah was able to assist you with your query and order. We hope you enjoy your purchase. Best wishes, The Conran Shop team
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