This company is shocking. They advertise that their returns are free on Google , but deny that's not their policy. The response and customer service is terrible. Be very aware from ordering from this... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service, great choice and really appreciated the free delivery. I couldn’t find the trainers anywhere else in my size so was really happy to find them here.
Bedrijf heeft geantwoord
Amazing customer service! The website was having a few issues processing orders. I contacted the team through their WhatsApp chat and they began looking into the issue. As I was concerned the Pok... Toon meer
Bedrijf heeft geantwoord
I'm from Birmingham and now live in nuneaton, I usually go back there to shop, having visited cream I will mostly stay put. Tom was extremely helpful, polite and displayed excellent customer service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Independent clothing & lifestyle destination store based in Nuneaton, Warwickshire since 2005. Supplying a curated selection of authentic clothing from Carhartt WIP, Edwin, Levi’s, Fred Perry, Barbour, Nudie Jeans Co, Clark’s Originals, Obey, HUF, Vans and more.
Contactgegevens
Unit 3a Ropewalk Shopping Centre, CV11 5TZ, Nuneaton, Verenigd Koninkrijk
- 024 7638 7650
- info@thecreamstore.com
- thecreamstore.com
4,4
Uitstekend
177 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Visited the new store today with my…
Visited the new store today with my son, who hates shopping and most people.. He browsed and actually spoke to the staff which is testament to how nice a vibe they help to create. Well done for creating calm in a time of chaos! Loved our little chat and my Mr Maria smiley light x
11 december 2025
Review zonder uitnodiging
Antwoord van The Cream Store
Thank you so much for your kind review! We are very happy to hear your son had a lovely experience in our store. This is exactly the kind of environment we strive to create! Hope you and your family enjoy a lovely Xmas!
Went to visit the new store in Meadowhall
Went to visit the new store in Meadowhall and I was very impressed, visually the store is really thought out and the visual merchandising is great. The staff are super approachable and friendly.
A lovey addition to Meadowhall and the menswear department!
9 december 2025
Review zonder uitnodiging
Antwoord van The Cream Store
Hi Kyle, it's great to hear positive comments on our store and team! Thanks for dropping in and shopping with us!😃
I used their sneaker cleaning service
I used their sneaker cleaning service. Couldn't recommend them any more highly. They collected my trainers, dropped them off, and made them look brand new.
8 december 2025
Review zonder uitnodiging
Antwoord van The Cream Store
Thanks for your super kind review Jack, its much appreciated! We always aim to ensure we provide our best effort when cleaning trainers and we are glad you are happy!😃
The trainer-cleaning service 👎🏼
The trainer-cleaning service they offer is poor. I was told over the phone that all the marks had come out of the trainers and that I would be happy with the results, which couldn’t be further from the truth. They returned the trainers with stains still on them, which I complained about. I was then told they would be picked back up for another clean, but I’ve now been waiting around three weeks with my messages being ignored. Safe to say I will not be using their services again 🤣.
20 november 2025
Review zonder uitnodiging
Poor stock level indicator
Ordered an item online but turns out they didn’t have it in stock, despite payment being made and stating they had 1 in stock. In fairness, I was notified within a couple of hours of payment and refund processed, however, If you are super keen to secure an item and it’s popular, maybe try a store with more reliable stock indicators.
3 december 2025
Review zonder uitnodiging
Quovk and efficient service
Although we recieved the wrong size originally, this was sortex out quickly and i sent the item back without cost and recieved the correct size quickly. Very pleased with the purchase
31 oktober 2025
Staff
Staff, staff,staff,clearly care about product and customers,ask a question and they action it.
25 oktober 2025
Review zonder uitnodiging
Been looking to get this polo shirt for…
Been looking to get this polo shirt for a while but couldn't get my size so was glad to see it in your shop thanks Di
20 oktober 2025
Review zonder uitnodiging
I have no update on shipping
I have no update on shipping. You asked if I would pay extra tariffs and I said yes, and then never heard back.
29 september 2025
Antwoord van The Cream Store
Hi Joyce, please accept our apologies for the miscommunication here. Your order has been dispatched today with priority delivery to you by Friday. Many thanks for your order.😊
Top notch
Superb range of products at great prices.
Had a an issue with order, fixed in <24hrs, fantastic service - highly recommended.
26 september 2025
Antwoord van The Cream Store
Hi Lee! Thanks again for your order and super kind review. 😊
A great addition to Sheffield city centre
Since the store opened in Sheffield it's become a regular drop in for something different with plenty of great top quality brands in store. It has also become a firm favourite for my teenage son. The staff in the store are always great and very helpful, making every visit a pleasure.
19 september 2025
Review zonder uitnodiging
Antwoord van The Cream Store
Hi Alex! Thanks for your super kind review! Its always a pleasure to see you and your son in store and we are very grateful that our store is a regular drop in point! We look forward to seeing you again soon!😃
Antwoord van The Cream Store
Thanks for your lovely review, its much appreciated and helps us become better everyday!😃
Ordering was easy and the delivery of…
Ordering was easy and the delivery of the Fred Perry was quick, couldn’t be happier 👍
29 juli 2025
Antwoord van The Cream Store
Thanks for taking the time to provide us a lovely review, this really helps us grow and be the best we can be! 😃
Antwoord van The Cream Store
Hi Oleksii! We really appreciate your kind review and for shopping with us. We look forward to welcoming you again soon!😃
Retail therapy at its best
Welcome this great shop in to Sheffield, bought two Fred Perry polo shirts, after great advice and service from assistant, well worth a visit.
20 juli 2025
Review zonder uitnodiging
Antwoord van The Cream Store
Hi Deborah! Great choice on the Fred Perry polo's we are very grateful for your kind review of our Sheffield staff and glad you managed to find the items you were looking for!😃
Fab shop
Fab shop. Nb not just for men, there's womenswear upstairs, mainly Carhaart, but some other brands too. Very helpful staff.
17 juli 2025
Review zonder uitnodiging
Antwoord van The Cream Store
Thank you so much for taking the time to provide us a glowing review and thank you again for shopping with us!😃
Fast delivery and fast refund..
Fast delivery and fast refund..
Will defo buy from there site again!!
26 juni 2025
Antwoord van The Cream Store
Hi Wayne, we are super grateful for your kind review of your online shopping experience! 😃
Great service all round.
30 juni 2025
Antwoord van The Cream Store
Hi Gavin, Thanks for taking the time to provide us a super kind 5 star review, its much appreciated!😃
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