Not very impressed at all. They take an age, compared to other couriers. The tracking is completely shambolic, updating on every thing that happens to your parcel (14 steps in 3 days, none of which in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have worked with The Delivery Group for over ten years and the relationship goes from strength to strength. What sets them apart is the genuine access to senior management and the depth of market k... Toon meer
Bedrijf heeft geantwoord
The Delivery Group has not only been great in handling our e-commerce packets over the past 4 years, but also a fantastic partner to help our business grow. Matt, our account manager is always at th... Toon meer
Bedrijf heeft geantwoord
Placed an order with Amazon.clicked on tracking yesterday to see where it was. Apparently it had been delivered to my neighbour the day before. Neighbour had not received parcel. I didn’t recognise th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Delivery group offers a wide range of Bespoke logistics services, powering E-commerce solutions domestically and internationally. We solve your complex shipping needs whether this be single piece items, Fulfilment solutions, Technology or specialised services, we are on hand to help.
Contactgegevens
Unit 2, Catalina Approach, Omega South, WA5 3UY, Warrington, Verenigd Koninkrijk
- 0333 011 1999
- newbusinessteam@thedeliverygroup.co.uk
- thedeliverygroup.co.uk
2,8
Gemiddeld
107 reviews
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Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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The Delivery Group
We have been working with The Delivery Group for nearly three years now and the support throughout has been consistently strong. Ben is always on hand and genuinely invested in making sure the account runs smoothly. It is the kind of attentive, reliable service that makes a real difference day to day.
1 juli 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for such a wonderful review and for taking the time to share your experience. Nearly three years in and it is genuinely great to hear that the support has been consistent throughout. Ben will be absolutely delighted to read this and we will make sure it gets back to him. We truly value the relationship and look forward to many more years working together.
Efficient service, great comms
We use the Delivery Group for our bulk mailing and quarterly subscription send outs. They are diligent, responsive and have very strong account management, which is refreshing in 2026. Would recommend.
1 juli 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for taking the time to leave this review, it is really appreciated. Diligent and responsive with strong account management is exactly what we strive to be, so it is great to hear that is coming through. We look forward to continuing to support your mailings for a long time to come.
The Delivery Group
Great customer service team
Great customer service team! Easy to get in touch with them and they help with queries quickly or point in the right direction.
Easy to use booking-in portal and data upload interface
Postal collection drivers are accommodating should we be running a little late!
1 juli 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you so much for taking the time to leave such a kind review. It is great to hear that the team have been easy to reach and quick to help when you have needed them. We will make sure the customer service team and our collection drivers hear about this, it really does mean a lot to everyone here at The Delivery Group. We look forward to continuing to support you!
Antwoord van The Delivery Group
Thank you for the kind words, they are really appreciated by everyone here at The Delivery Group. We look forward to continuing to support you.
The Delivery Group
My company has been working with the…
My company has been working with the Delivery Group for many years now and there is a reason for this.
They act with professionalism and care in everything they do and , and the team around Marie have been brilliant throughout.
We have recently renewed our contract for another 5 years due to the consistent high standards we receive. Something which is fundamental to our line of business
If you are looking for a logistics partner that puts you the client at the forefront and genuinely delivers. then I would highly recommend engaging with The Delivery Group.
AH
Banking institution
29 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you so much for this wonderful review, it really does mean a lot to us all. Marie and the team will be thrilled to read this, and we are delighted that the consistency and care they bring to your account has made such a difference. We are looking forward to many more years working together!
The Delivery Group
Very Happy
Ordered from Amazon. Arrived early next day. Very happy
17 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for taking the time to leave a review, we really appreciate it. We are glad to hear your delivery arrived promptly.
The Delivery Group
Excellent Supplier Partner
Our onboarding and switch to The Delivery Group has been a very positive one. The entire team supported the transition and were always able to find a way of overcoming any initial challenges with the various systems and myriad customers involved. Always positive and willing to find solutions. Our account lead has visited the site to check in on several occasions. Whenever their have been any issues response is immediate and resolution quick.
26 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
It is really good to hear that the transition to The Delivery Group has been such a positive one. Supporting our partners through that process and being there when challenges arise is something we take great pride in. We look forward to a long and successful partnership.
The Delivery Group
Trusted Partner
We've worked with Delivery Group for over 15 years, and they've consistently been a trusted partner. Their team works seamlessly with ours at every level, from day-to-day operational support through to director level engagement. They combine strong communication, reliability, and a genuine commitment to our success. Professional, proactive, and easy to work with, I wouldn't hesitate to recommend them.
26 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Fifteen years is a real landmark and one we are genuinely proud of. Thank you for taking the time to share this. Knowing that the partnership works seamlessly at every level, from the day to day right through to the strategic, is exactly what we strive for and it is brilliant to hear that comes through so clearly. We look forward to many more years working alongside you.
The Delivery Group
Atrocious service
Atrocious service. I ordered a book from Amazon which The Delivery Group say they attempted to deliver almost 2 weeks after the date of the order. They claimed that they could not deliver - I was in at the time, how hard did they try? There has been no further attempt at communication from them and the tracking system is useless. I have contacted the seller to ask for a refund, and also to enquire why they use such a useless delivery service. There are 90% 1 star reviews on this site - says it all?
25 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for taking the time to leave your review. Customer feedback is incredibly important to us, and we carefully consider every comment we receive to help us improve the service that The Delivery Group and our delivery partners provide. We work closely with our clients and network of trusted delivery partners to ensure parcels reach their destination as efficiently as possible. Whilst we are not directly involved in the final stage of the delivery journey, we take every customer’s experience seriously and use feedback like yours to review and identify where improvements can be made both internally and throughout our delivery partner networks.
The Delivery Group
Great company to work with
Great company to work with. Excellent Service
3 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for the kind words, they are really appreciated by everyone here. We look forward to continuing to support you.
The Delivery Group
Exceptional Management
I have worked with senior level management at The Delivery Group over the past 12 months, and they have always been prompt, communicative and supportive. I can wholeheartedly recommend them as a company of choice.
25 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
It is always great to hear when the level of service and support at every level of the business is making a real difference. Thank you for taking the time to share this and for your kind recommendation. We look forward to continuing to work with you over the months and years ahead.
The Delivery Group
Five Stars – A True Partnership
Two years in, and we genuinely couldn't be happier with TDG. What sets them apart isn't just the quality of their service—it's the people behind it.
From day one, Lauren, Luke, and Alan have been exceptional. As our business has grown and evolved, we've built fantastic relationships not only with them but with the wider senior management team as well. Their professionalism, responsiveness, and willingness to go above and beyond have been consistent throughout our partnership.
Nothing is ever too much trouble, and it's clear that they genuinely care about delivering the right solutions for our business. Their commitment, communication, and attention to detail give us complete confidence that we're in safe hands.
It's easy to provide a good service when everything is running smoothly, but the real test of a logistics partner comes when challenges arise. Throughout industry changes, evolving regulations, and unexpected operational hurdles, TDG has always been there to guide and support us. Rather than simply highlighting problems, they proactively provide practical, cost-effective solutions and alternative routes forward, helping us navigate complex situations with confidence.
This level of support has been instrumental in enabling the continued growth of our business while protecting the customer journey at every stage. Their expertise and forward-thinking approach have allowed us to adapt quickly to change without compromising on service quality or customer satisfaction.
Our relentless focus on customer service and operational excellence aligns perfectly with TDG's values, making the relationship feel far more like a strategic partnership than a traditional supplier-client arrangement. They truly feel like an extension of our own team.
In an industry where reliability and trust are everything, TDG continues to exceed expectations. If you're looking for a logistics partner that consistently delivers on its promises, provides expert guidance when it matters most, and genuinely cares about your success, I wouldn't hesitate to recommend them.
25 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
David, thank you so much for this - it genuinely means a great deal to everyone here at TDG.
This is exactly the kind of partnership we strive to build with every client. We are incredibly proud to be part of your journey and very much look forward to what comes next.
Thank you again.
The Delivery Group
Exceptional logistics partner
Having worked with TDG for a number of years, I can honestly say they are one of the best logistics partners we've had the pleasure of working with. Lauren, Ben and the wider team made everything so straightforward on a day-to-day basis - the relationships they built with our supply chains were seamless, and we always felt like a priority account.
What really stands out is how TDG handle the moments that matter most. When we experienced an issue last year, the whole team were on it immediately - keeping us fully informed throughout, resolving it quickly and putting measures in place to make sure it couldn't happen again. That kind of response tells you everything about a business and the people in it.
Although our wider business requirements meant we had to move away from working with TDG for the immediate future, I wouldn't hesitate to recommend them to anyone looking for a logistics partner who genuinely goes above and beyond. You can't put a price on a team like this."
25 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Hannah, thank you so much for taking the time to leave such a wonderful review. Words like these mean more than you know, particularly coming from someone who has seen first hand what TDG is truly about.
The Delivery Group
A first package was left outside
A first package was left outside. The courier didn’t bother to ring the doorbell. I was in my flat all the day.
Another slim package was folded and pushed through the letter box, damaging the slim picture book inside.
Awful service !
19 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
We understand how frustrating this must be and we appreciate you taking the time to share your experience. As a business we work closely with a network of trusted delivery partners to get parcels where they need to be, and whilst we are not directly involved at the final stage of that journey, we care deeply about the experience at every step. Your feedback is genuinely valued and will be used to review and identify where improvements can be made across our network. Please do not hesitate to get in touch with us at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help.
The Delivery Group
Unbelievably bad service
Only gave 1 star as could not get it to take NONE ! Whover delivered today to me made no attempt to come to my front door or use letter box, apparently went to next door neighbour. Driver then simply threw over my back garden wall and package only found by accident whilst using household bins. Although there is an access issue at moment to back garden this does not justify such poor treatment of people's parcels. Incredibly bad service from carrier - and the eBay seller who supplied has now lost a regular customer.
21 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for taking the time to leave your review. We take all customer feedback seriously and every comment we receive is carefully considered to help us improve the service that The Delivery Group and our delivery partners provide. We work closely with our clients and network of trusted delivery partners to ensure parcels reach their destination as efficiently as possible. Whilst we are not directly involved in the final stage of the delivery journey, we use feedback like yours to review and identify where improvements can be made both internally and throughout our delivery partner networks. Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help.
The Delivery Group
Highly Recommended
We have been using The Delivery Group for our business deliveries and have been consistently impressed with their service. Their support team is always helpful, responsive, and willing to go the extra mile when needed. Delivery times are spot on, giving us complete confidence that our shipments will arrive as promised. We couldn't recommend them highly enough and look forward to continuing our partnership.
11 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Reviews like this really do mean a lot to everyone here at The Delivery Group. It is brilliant to hear that the support, responsiveness and reliability have all been coming through consistently, as that is exactly the standard we set ourselves every day. We truly value the partnership and look forward to continuing to deliver for your business for a long time to come.
The Delivery Group
Can't give 0 stars
Can't give 0 stars. Keep been sent transfer tattoos from this company haven't ordered them. Have looked online for info on why I'm been sent and it's a scam for 5* reviews.
8 juni 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for taking the time to leave your review. We take all customer feedback seriously and we would like to reassure you that The Delivery Group is a business to business logistics provider and we would not be involved in unsolicited mailings of this kind. We work closely with a wide range of clients to ensure their parcels reach their destination as efficiently as possible, however on rare occasions some senders use delivery networks to dispatch unsolicited items, and as the logistics provider we are not always aware of the nature of the contents being shipped. We use feedback like yours to review and identify where improvements can be made both internally and throughout our network.
Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help provide some clarity.
The Delivery Group
Random children’s stickers delivered in…
Random children’s stickers delivered to me and neighbours in false name. “Brushing scam” suspected.
21 mei 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
We appreciate you sharing your experience and want to reassure you that The Delivery Group operates purely as a business to business logistics provider and would have no involvement in mailings of this nature. We partner with a broad range of clients to move their parcels as efficiently as possible, though unfortunately there are occasions where senders use logistics networks to distribute items without the recipient's knowledge, and as the carrier management partner we do not always have visibility of what is being shipped or why. Feedback like yours is important to us and helps us work with our clients and delivery partners to continually review and raise standards across our network.
Please feel free to reach out to us directly at clientservices@thedeliverygroup.co.uk and a member of our team will be happy to assist.
The Delivery Group
Awful
Awful. Claim they have delivered my package, a book, but the picture shows left it outside the stairwell and it's clearly been stolen. Even if it hadn't been stolen, leaving a book outside in cardboard packaging exposed to Scottish weather is just wrong.
26 april 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for taking the time to leave your review. Customer feedback is incredibly important to us and we carefully consider every comment we receive to help us improve the service that The Delivery Group and our delivery partners provide. We work closely with our clients and network of trusted delivery partners to ensure parcels reach their destination as efficiently as possible. Whilst we are not directly involved in the final stage of the delivery journey, we take every customer's experience seriously and use feedback like yours to review and identify where improvements can be made both internally and throughout our delivery partner networks. Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help.
The Delivery Group
Harassed by employee despite requests…
Harassed by employee despite requests not to contact us
21 april 2026
Review zonder uitnodiging
Antwoord van The Delivery Group
Thank you for taking the time to leave your review. Customer feedback is incredibly important to us and we carefully consider every comment we receive to help us improve the service that The Delivery Group and our delivery partners provide. We work closely with our clients and network of trusted delivery partners to ensure the highest standards are maintained at all times. Whilst we are not directly involved in the final stage of the delivery journey, we take every customer's experience seriously and use feedback like yours to review and identify where improvements can be made both internally and throughout our delivery partner networks. Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help.
The Delivery Group
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