thegroovd.com Reviews 

I accodentally ordered 2 of the same thong. The company noticed and a lovely ladycontacted me and made me aware. I am on a very tight budget so am extremely grateful she was extremely helpful cancelled the extra order at my say so organised a refund. Wonderful customer service i will be shopping with this company agaon soon. Very recommended safe company to deal with.

There had seem to have been an initial issue with my order. An email was received zi had replied to the said email and Jenny responded very quickly and provided me with additional information which was helpful. Very prompt polite customer service.

Great customer service! I accidentally ordered two of the same item by mistake. They noticed, sent me an email to confirm if it was an error, and processed my refund right away. Highly recommend!

Customer service was very fast and through!

I reached out since I still haven't recipient my order, and they tracked it down, and decided to send me my order again due to nonmovement. They gave me direct links to watch the movements of the order. I appreciate all their help, especially because it's important to me to get this product. Excellent customer service and support.

had an issue with my purchase and the issue was resolved promptly
I was totally impressed with immediate response to my customer service inquiry.

Was impressed with the product I sent to my great niece. She got it in the time frame that was stated. Best part, she loves the books. She is only 6 1/2 and loves to draw, print, color,etc. The books will certainly help with her numbers & letters. Thank u

I thought I had to cancel my order and make a new one and Jenny responded to my email very quickly. Jan then offered to do whatever I wanted with the order and gave me new information so I could decide easily. Excellent service!

Customer service was excellent. Fast response time and quick resolution. The ordering process itself was very unclear. Options, add-ons, bonus offers, were confusing and resulted in mistakes being made when placing my order. Jenny (CSR) was most helpful, after the fact, but, should not have been needed.

They noticed that I accidentally double purchased, sent me an email to confirm, and refunded me.

The response was quick and efficient. I have yet to receive/look at the package, however the customer service at this point has been excellent.

It assured me that I would not be enrolled in any ongoing program.

My concerns were heard and dealt with immediately. I'm relieved and impressed. Thanks Jan.

Had an issue when I placed the order I emailed Support and they answered me immediately and kept in contact with me and came to a wonderful resolution. I was impressed by such a fast reply and such communication.. I highly recommend this company

Good customer service, in the form of quick, satisfactory email replies

I had a question for customer service and it was dealt with quickly and professionally.

I didn’t like the way when ordering I automatically subscribed for further goods…
However Marj and Jenny were exceptionally prompt in sorting it out for me. Excellent customer service.

Great quick response to my question.

The customer service was lovely and reassuring. I thought it was a subscription I paid for but they reassured me that it was only one off payment when I order their products