thegroovd.com Reviews 

Really helpful got things sorted really quick

Feedback from the company is great & the addition of such whimsy in communicating their shipping process is sure to put a smile on anyone's face 😄. Very creative.

If the products are as good as their customer appreciation, I'll be very happy.

I love the idea of these new type groove books. They are going to be a big success with the kids learning. They look well presented and hardy for little hands and are child safe. It’s lovely that they can be reused over and over again. A fantastic buy for me to help and support my grandchild.

After submitting an order, I realized that the system automatically put my unit number to the 2nd line, which I was a bit worried. I emailed Groovd and I received a respond from Jenny very fast saying that she has added the unit number successfully. This might seem small but it's important to me. Good response, seems well organised. I feel good and am looking forward to receiving the goods.

Absolutely superb customer service! Couldn’t be more satisfied. Thank you so very much Groovd Team!! 🙌🤩💖
Outstanding!!!!

TheGroovd.com provided me with exceptional customer service when i messed up and entered my email address wrong and couldn’t find my order. They were on it so fast and were extremely professional and so nice!

The follow up and order correspondence has been greatly appreciated.

Excellent response time and great results. Customer service is amazing!

Talk about great customer service and a fast response! I paid through PayPal and it didn't redirect me there so I couldn't confirm my address. PayPal used an old address and I emailed the company immediately to change to the correct address and they sent me an email within 2 minutes and fix the problem! So thankful!

There was a quick response from Jenny. She gave me the information I needed to return the product. It will go in the mail tomorrow morning and I will let you know the tracking number.

I placed an order but somehow was not able to finish the order. You reached out to me and we were able to fix it. So now everything is fixed and the order will be processed and on the way. Thanks!

Proactively identified I erroneously placed two orders. Customer Service reached out to verify and canceled/refunded the duplicate order. Appreciate the proactive outreach.

Excellent, perfect

Thank you for your help with cancelling my subscription, at this time I unable to proceed.

Customer service was great. When I had issues with the order not going through, I contacted support and they were on to it quickly and had it sorted out in a very short time.

I initially had some technical difficulties at checkout but, when I contacted customer support, they were very responsive and sorted out the issue very quickly. I wish all businesses customer support were like these!

Very quick response and solution to my concern. This has increased my confidence in the business.
Thank you

I had an issue with my order which when escalated was resolved fairly and quickly

The person (Jennifer) was very helpful and responded immediately. Great customer service! Fantastic!☺️