Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with i... Toon meer
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Lees wat reviewers zeggen
I was very nervous purchasing on line but the reply to my upsale purchases i didnt actually want was so quick and so thorough. I was reassured it was no problem and could be removed and several quick... Toon meer
After submitting an order, I realized that the system automatically put my unit number to the 2nd line, which I was a bit worried. I emailed Groovd and I received a respond from Jenny very fast saying... Toon meer
I love this company's customer service! Received answers very quickly before I was willing to place my order. My order was held for 48 hours until I completed it and also was provided with a discount... Toon meer
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Corrected a confusing generated email…
Corrected a confusing generated email promptly. Thank you.
Excited to gift this to my grandson .
Fast and quick to answer any questions.
There was a missing orders on an invoice but it was figured out fast and a response was given.
Immediate resolution
I submitted my email address with an error. As soon as I realized the error I notified the company. It took several hours but they corrected the error.
Problem solved
Very prompt reply to my query.
Very efficient and helpful
Very efficient and helpful. I was concerned when I didn't get my confirmation and I contacted the customer services. They responded immediately and traced my order and sent me the confirmation. I look forward to receiving the product.
Thank you
Prompt attention to my issue and prompt…
Prompt attention to my issue and prompt correspondences! Thank you.
Customer service is outstanding
Customer service is outstanding. Thank you for standing behind your products and putting customer service first! I will definitely be back to make some more purchases!
Shaky start with difficulty ordering
Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with interest and excitement to see what groovd.com have in store for us going forward , roll on xmas .
Thanks Guys Adele
Linny
Fantastic response to my question.very helpful customer service.Thank you.
Best customer service experience
The customer service was very responsive and professional. The products are great and innovative. Thank you.
Great customer service
Great customer service! Fast, friendly & efficient.
They responded right away
I like the continuous contact of…
I like the continuous contact of letting me know what all was going on and where they were as far as packing my purchase up and shipping it. Not sure if it is AI but the personal note from Jan was a very nice touch.
Highly professional company.
The communication with this company is outstanding. Sadly, I had to cancel my order due to financial restraints but Groovd was so professional and understanding and processed my refund immediately. I will certainly buy from them again when I am able.
Very good customer service
Very good customer service. Kept me in the loop on my order.
Vey quick in responding to my query and…
Vey quick in responding to my query and sorting it out.
Customer service to positively resolve…
Customer service to positively resolve an issue was second to none.
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