The Horse Reviews 

The watch that I purchased arrived and was not working. I received an immediate response from The Horse team when I contacted them regarding the issue. The return procedure was seamless and my replacement watch was express posted back to me immediately. Despite the fact that the initial watch arrived 'broken', I truly can't fault the service or experience I had with The Horse. I'm so happy I purchased through them and wouldn't think twice about purchasing through them again.

Thank you to The Horse for the amazing products and customer support! Always a pleasure to deal with. We love the horse products and the beautiful team behind the name. x

I cannot recommend this company highly enough. Not only are their watches gorgeous, their customer service is second to none. My new watch was faulty. Immediately, Hayley organised for a replacement, not questions asked and I received the new watch within a week. Our communication was at all times prompt and polite. Thanks you, Hayley and The Horse.

Absolutely top notch customer service. I needed a new watchband and had the wrong size. Thanks to whoever was at the end of my emails with their friendly, professional and super fast responses. I'm a long term customer of the Horse and will continue to be so after this experience. 5 star!

Great quality and amazing service. I had bought the wrong size leather lead (due to my Labrador’s preference for a shorter lead). The exchange process was quick, friendly and very responsive.

I purchased a tan cross body bag from The Horse and it is the most beautiful, soft leather, well made bag I've ever had. I love it so much and it fits so much in it. Super soft leather but very durable. I will definitely be back.
p.s. great customer service, super fast delivery time and beautiful packaging - would make a beautiful gift but was too nice to give away :)

Such a wonderful company to deal with and lovely personalised product.
Kayley from customer service was very helpful and I received the parcel in great time - was exactly what I have been looking for. The monogramming on the key fob is stunning, such a beautiful touch. The cross body bag is perfect - can wait to order another colour!

I love my watch and Tan Leather backpack from the horse. I wear them daily and have so for years. I get so many compliments and they are as good a quality as the day I purchased them.
Recently I had to go through customer service for a small issue and Kayley was amazing. She was kind, offered great advice and the issue was resolved promptly. I wouldn't buy my bags or watches anywhere else :)

can't recommend these guy enough!
Sarah and the team were amazing, the watch each was a gift and is probably the most beautiful watch I have ever seen, beautiful quality and so well thought of.

after a year with my watch I had to change the battery, when I took it in I was advised there might be something wrong with the stopper mechanism, as I really love my watch I have contacted the support team that encouraged me to send my watch if for them to have a look at ( not to mention the fast response and kind attitude the team had) and was contacted just a few days later advising they have decided to send me a new watch! all in all I am very happy with my watch, the team and there beautiful work, thank you🙏

But I have brought a few products from you and with all the leather products that I have brought the quality is outstanding as is the craftmanship. The delivery has been well in the rage of what is expected during these time. I am very please with my purchases and I have now starting to buy for my family as gifts. Also the monogramming is a bonus.. Well done The Horse

I love The Horse watches - classic, stylish & fun to wear.

I have experienced great costumer service they are always happy to help with any queries. The process for warranty claim was simple and in just a few days I had my replacement watch back.

I love the watches. I love the brand.
Thanks again The Horse!

I absolutely love the tan backpack I ordered from The Horse. I chose this bag because a friend of mine had one in black that she got a few years ago and every time I saw it the bag just looked more amazing due to the quality of the leather. It is the perfect bag for day to day use, work and travelling. It easily fits a large water bottle, coffee cup, book, plus all my usual handbag items. The way the straps can be used to make the bag a shoulder bag, cross body bag or backpack make it so convenient! The team at The Horse also offer THE BEST customer service I have ever experienced. If you are sitting on the fence about ordering one of these bags go for it, you will not regret it! I have also ordered 2 for milestone birthday gifts for my sister and sister in law.

The best customer service I've experienced.

My watch chipped after about 10 months of continual wear (my fault, I'm sure) and not only did they replace it for free, but were exceptionally gracious and sweet about it.

It's hard to find a clean, classic watch for women. Mine looks great and I get a lot of compliments on it. And it weirdly makes me feel like I have my sh!t together. Highly recommend.

Special shoutout to Kayley who should probably be promoted. Thanks x

Exceptional customer service. Purchased a watch that didn’t suit, was able to return and select another. Products are beautiful and really well made

Beautiful quality products and excellent customer service.

Great watches, amazing customer service. Made it so easy for me to exchange a watch after buying online.
Would absolutely buy from them again.

Beautiful, stylish products. I often give Horse watches as gifts & they are always a hit. If you ever need to return or exchange an item the after sales service is exceptional. Try the Horse you will not be disappointed.

Lovely customer service, very convenient and beautiful, good quality products!

Jemma was amazing!! My order was taking some time to come through as one of the items was on preorder, however not long after I spoke to her it had arrived. When only one of two watches I ordered came in the package she was quick to try and resolve my issue and did so with grace and kindness. Thank you Jemma! Xx

Absolutely fantastic at helping every step. Jess was a great customer service rep.