This is my second time ordering from The Little Loop and it was another great experience - all items exactly as expected and super fast delivery. One of the best ways to shop pre-loved baby clothes!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sent a full clearout bag as the processes sounded better than listing items on Vinted. No issues with the time it took to process the bag as one was informed about approximate timeframe. However, not... Toon meer
Bedrijf heeft geantwoord
Made an order for my grandson. Amazing quality and super quick delivery. Will be definitely using them again
I am a huge fan of The Little Loop. Not only are they innovative in their mission to deliver a circular kids clothing company, but parents get to earn credits towards future purchases. I have been ove... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
the UK's best loved pre-loved destination for kids. Buy new or second-hand - from the UK's best loved brands at a snip of the price. AND trade them in again in just a few taps. Making second-hand a first resort, not an afterthought. Access the best quality pre-loved kids and baby clothes from brands like Frugi, John Lewis, JoJo Maman Bebe, Kite, Little Green Radicals, Polarn O. Pyret and many many more. All items are quality checked and steam sanitised before sale. Save upto 80% on RRP. And we offer guaranteed buy-back on anything bought from us or our brand partners. And our clearout service will take care of the rest. As seen on Dragon's Den.
Contactgegevens
Verenigd Koninkrijk
- hello@thelittleloop.com
- thelittleloop.com
4,7
Uitstekend
169 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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What a great idea and so well executed
What a great idea and so well executed. The clothes are lovely, photos and descriptions are spot on, and we’ve saved a fortune! Thank you so much The Little Loop!
27 juni 2024
Antwoord van thelittleloop
Thank you so much for the amazing 5-star review!
We're thrilled to hear about your positive experience with our service, It's great to know you've found lovely clothes and appreciate our descriptions & photos.
We are overjoyed to hear you are saving money, keeping your children stylishly dressed as they grow, and having such a fantastic experience with us. We hope to continue exceeding your expectations for years to come!
Best Wishes, Emma and thelittleloop team
Fantastic selection
Fantastic selection, great quality and super speedy delivery. I will definitely use again
21 juni 2024
Antwoord van thelittleloop
Hi Elle,
Thank you so much for your fantastic review! 🌟 We're thrilled you loved our selection, quality, and speedy delivery. We can't wait to serve you again soon!
Best wishes, Naomi and thelittleloop team x
Great quality items
Great quality items and lovely selection. Much easier than vinted or equivalent as you can buy a bundle so although individual items might cost more, they’re in better condition and you save on postage.
26 mei 2024
Antwoord van thelittleloop
Thank you so much for the amazing 5-star review! We're thrilled to hear that you had such a great experience shopping with us. Your feedback about our quality items, lovely selection, and the convenience of bundling orders really means a lot. We strive to make the process as easy and enjoyable as possible for our customers. It's wonderful to know that we were able to provide you with a better alternative to other platforms. Thank you again for your support and kind words - reviews like yours motivate us to keep doing our best. We look forward to serving you again soon!
Best wishes,
Naomi and thelittleloop team x
Antwoord van thelittleloop
Thank you so much for the wonderful 5-star review! I'm delighted we were able to provide an efficient and helpful experience for you. Your positive feedback means a lot to us. We look forward to continuing to deliver exceptional service in the future!
Best wishes,
Naomi and thelittleloop team x
Exceptional ethos and customer service
I love Little loop! They have such a great ethos and have exceptional customer service. They're really unique and doing a great job of reducing clothes waste and promoting sustainability with kids clothes,. I've used them to buy clothes as well as trade in with their clear out bags (great idea!) and it's all such a joy. Their website is really easy to use, they have great brands etc. They are really quick to respond to customer emails, super helpful and friendly. I cannot say enough good things about little loop and have been promoting to all my friends with kids. Also lots more fun than scrolling through vinted for hours to find kids clothes. I love that i can just trade in my purchased clothes as soon as my kids outgrow them, in my virtual 'closet'. Thank you! you are amazing
22 april 2024
Review zonder uitnodiging
Antwoord van thelittleloop
Thank you so much for your kind words and support! We're thrilled to hear that you love what we do. Promoting sustainability in children's clothing is at the heart of what we do, and it means a lot to us that you appreciate our efforts. If you ever need anything or have any questions, don't hesitate to reach out. Thanks again for being amazing!
Best wishes, Naomi and thelittleloop team x
It's a brilliant concept
It's a brilliant concept, the clothes are beautiful and it's the most sustainable choice for kids' clothing out there!
I recommend it to everyone 🙌
3 april 2024
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Alex,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you love our concept and find our clothes beautiful. Your support means the world to us! 🌟
Best wishes,
Naomi and thelittleloop team x
Fantastic customer service
Fantastic customer service - I was accidentally sent the wrong colour item and when I emailed about organising an exchange I had an immediate reply, the correct colour item was sent out the same day, with a returns label included (postage paid) for the one which had been sent by mistake. Amazing, polite service as well as fabulous quality and priced second hand clothes. Will definitely be shopping here again!
27 maart 2024
Antwoord van thelittleloop
Wow, thanks a bunch for the awesome review! We're thrilled you had a great experience with us. It's fantastic to hear that we could sort out the mix-up with the wrong colour item so quickly for you. We're all about making things easy and hassle-free! Thanks for the shout-out about our fabulous quality and reasonably priced second-hand clothes too. Can't wait to have you back shopping with us again soon!
Best wishes, Naomi and thelittleloop team x
Absolutely love using the little loop
Absolutely love using the little loop! I have been a customer for almost a year and have had some lovely clothes for both my kids. All my favourite brands and I swap as often as I like, some pieces I keep for months and other times I swap for special occasions etc. couldn’t fault the service for both renting and buying ⭐️
14 maart 2024
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Molly,
Thank you so much for your wonderful review. We're thrilled to hear you've been enjoying thelittleloop for nearly a year. It's great to know you've found lovely clothes for both your kids and appreciate our range of brands. We're glad to offer flexibility in swapping and a seamless experience for renting and buying. Your support means a lot to us!
Best wishes,
Naomi and thelittleloop team x
Always good service from these guys and…
Always good service from these guys and plenty of choice - I’ve rented some fab coats for the kids for the next few months.
26 februari 2024
Antwoord van thelittleloop
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our service and found some fabulous coats for your kids. If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your support!
Best wishes,
Naomi and thelittleloop team x
I'm finding it really easy trading in…
I'm finding it really easy trading in all my daughters old clothes and getting her a few new bits.
21 februari 2024
Antwoord van thelittleloop
Hi Sylvia,
Thank you so much for taking the time to let us know your feedback. We're delighted you're finding our clear-out service a hassle-free way to declutter your children's outgrown clothes.
We're thrilled to be part of responsibly repurposing your items. We love getting them ready for their next adventures to keep them in circulation for longer :-)
Best wishes,
Naomi and thelittleloop team x
Making good quality, ethical clothing affordable and saving the planet at the same time! Win, win!
I've been using Little Loop to rent clothes for my little boy for over a year now, after first seeing Charlotte on Dragons Den! It's a great service, with good quality clothing. I love that we can regularly change his wardrobe without spending a fortune, whilst also having a positive impact on the planet.
More recently, I also ordered two of their 'clear-out bags' and sent off clothes that I'd planned on taking to the charity shop. Those two bags gave me over £37 credit to use to buy more preloved clothes. Such a great idea! Easy and fuss free! Thank you Charlotte 😊
11 februari 2024
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Tasha,
Thank you so much for your amazing review! We're thrilled to hear that you've been enjoying our service for over a year now and that you appreciate the quality of our clothing. It's also fantastic to know that you've found value in our clear-out bags and we love you helping us to keep clothes in circulation for longer. We truly appreciate your support! 😊
Best wishes,
Naomi and thelittleloop team x
Great experience.
Good selection of clothing. Shipping was relatively fast. Clothing was of great quality.
We only bought clothing, we do plan on using them more in the future and love the returns feature for store credit.
The only minor negative is the navigation of the website on mobile device.
We have recommended to all family and friends with children.
28 januari 2024
Antwoord van thelittleloop
Hi Tyra,
Thank you so much for taking the time to leave us a review. We really appreciate it.
We're thrilled to hear you had a great experience with our clothing quality and selection and fast shipping. We're sorry for any inconvenience with the mobile website navigation.
Thank you so much for your support and for spreading the word. It makes our little team do a happy dance when we hear this.
Best wishes,
Naomi and thelittleloop team
I'm thrilled to find this company and…
I'm thrilled to find this company and was super pleased with the quality of the items I received. I'll be using them again and reselling through them too.
22 januari 2024
Antwoord van thelittleloop
Hi Kathy,
Thank you so much for your kind words! We're delighted to hear that you're pleased with the quality of the items you received. We look forward to seeing you again in the future, and we're thrilled to have you as part of our community. If you ever need anything, feel free to reach out. Thanks again for choosing us!
Best wishes, Naomi and thelittleloop team
Communication was initially bad - but has now been much improved
UPDATE: Have since heard from the company off the back of this review and they have been very helpful in resolving my queries. They have checked thorough my returned items, issued me my traded in credits and then when i choose some items from the site to redeem my credits they sent these out very quickly for me. Thank you for sorting this for me Little Loop :-)
Mirroring people below really. love the idea of this service but customer service MUST be improved. Ordered 1 set of green clothes swap bags, waited a month and they never came. Ordered another set which did come but took about 2 weeks to arrive. Then having sent my clothes a couple of weeks ago there is no confirmation of receipt which would be really useful. If you are struggling then consider hiring some freelance help to get you some automated emails set up so that these waits are minimised. This is something I (Miriam Eglen on LI) or a large number of other marketing freelancers could help with. Really need to improve this ASAP as other companies are springing up offering similar services with a much slicker customer experience.
25 januari 2024
Review zonder uitnodiging
Antwoord van thelittleloop
UPDATED :
Dear Miriam. Thanks for your patience while we looked into your case. Regarding the first set of bags which you mentioned ordering but didn't arrive, our records indicate that there was an attempted order from you in our payment system on 29.11.23. However your payment didn't go through and so we didn't receive that initial order.
Your subsequent order, made on 8 January was shipped on 10th January so we're unsure of the reason behind the delay you experienced however we do know that Royal Mail are experiencing some delivery issues. Unfortunately, such delays are beyond our control, but we understand the frustration they cause.
As we've mentioned below we believe in continuous improvement and have already made several improvements to this service which is very new. The first improvement which we made immediately following the review below, is to enable notifications (from Royal Mail) when a bag is received at our office. We regret that this adjustment wasn't in place earlier to prevent your experience, however, we sincerely appreciate your input. Your bags have now been processed so we hope that you've now received our email notifying you of your credit - please do add us to your safe sender list to ensure you receive our emails.
Please reach out if you have any further questions or require further help.
Best wishes,
Naomi
--------------------------------------------------------------------------------------------------------------------------------------
Thank you for taking the time to share this detailed feedback about your experience. I sincerely apologise for the difficulties you have faced with delayed shipments and the lack of order confirmations and tracking.
I appreciate you highlighting where we have room to improve. We recently discovered issues with some of our automated messages incorrectly going to spam folders, which explains the communication gaps. As soon as we became aware, we prioritised fixes to improve email deliverability. We have also implemented new options for return tracking just this week to address concerns like yours.
However, I acknowledge there is still progress to be made in upgrading our customer experience to exceed expectations. Your advice around leveraging freelance help for areas like automated messages is appreciated. We are actively pursuing solutions - both short and long-term - across the board to improve in the ways you outlined.
Please know that we highly value each customer and seek to earn your enduring trust through responsive service. I sincerely hope you will come to see big improvements soon and reconsider giving thelittleloop another try. In the meantime, please email hello@thelittleloop.com with your account email and I'll get an update on your current order. Additionally, we can then investigate what happened with the bags that never arrived and issue a refund if necessary.
Thank you again for taking the time - your perspective helps us get better.
Best wishes,
Naomi and thelittleloop team
Lovely range of clothes
Lovely range of clothes that were in good condition. Order arrived swiftly and was packaged well. Communication was clear and helpful throughout. Will definitely be ordering again soon!
30 december 2023
Antwoord van thelittleloop
Hi Alice,
Thank you for the lovely 5-star review! We're so pleased to hear you had a great experience with our range, shipping, and customer service. We look forward to having you as a repeat customer.
Best wishes,
Naomi
Really enjoying little loop so far
Really enjoying little loop so far. The customer service is truly amazing, and everything is answered super quick. My only downside would be that the clothes on the website for rent don’t seem to be renewed that often? I haven’t seen any new items for a little while.
4 januari 2024
Antwoord van thelittleloop
Thank you so much for taking the time to leave a review and for the kind words about our customer service! We strive to be responsive and appreciate the feedback. Regarding new rental items, we currently refresh our selections seasonally, and when we get a new brand partner. Please continue to reach out and let us know your thoughts. It helps us grow the service around our community. Thanks again and happy renting!
Best wishes,
Naomi and thelittleloop team
Fantastic idea that saves us a fortune
Fantastic idea that saves us a fortune!
The clothes are all lovely, this is a genius concept which works really well. It's super easy to swap the clothing & when a pair of shorts were lost at nursery, it was dealt with amazingly well by customer care & it was a minimal fee to cover the lost shorts. I'm able to change clothes with the season for my little ones & able to adjust sizes, too - as the children grow so fast!! Absolutely adore the little loop! Plus I've even earned money off by using their clear out bags to declutter our wardrobes. This is so fantastic & my only wish is that I'd found it sooner!!
28 december 2023
Antwoord van thelittleloop
Thank you so much for your glowing 5-star review! We are overjoyed to hear you are saving money, keeping your children stylishly dressed as they grow, and having such a fantastic experience with us. Our top priority is providing exceptional service and quality rental and second-hand clothing, so your praise for both means the world. We hope to continue exceeding your expectations for years to come!
Best wishes,
Naomi and thelittleloop team
Love the collection of clothes and…
Love the collection of clothes and option to select the wear and tear one can accept. However the email support can be better and it can be clearly specified that the pricing for credits doesn’t include shipping costs for both returning and new clothes! You would think a swap should cost you one charge but it isn’t the case. So a bit disappointing on that front.
16 december 2023
Antwoord van thelittleloop
Thank you for taking the time to leave constructive feedback. We appreciate you highlighting areas for us to improve - it truly helps shape a better experience. I completely understand your disappointment regarding the shipping costs. To maintain affordable membership fees, we've kept postage separate. We've been closely listening to our community's feedback, and in response, we're actively working on a plan to integrate postage into the membership fee. We're exploring various options to ensure it benefits our members and aligns with our business goals. Stay tuned for updates. We agree it could be clearer and will update our messaging to call that out more transparently. Our goal is an effortless swap process, so please know we value this feedback on how credits and returns can feel smoother. Regarding email support, we apologise if responses have missed the mark. As a small team, we strive to reply promptly and clearly. Please don’t hesitate to reach back out directly if you ever have an unsatisfactory experience so we can make things right. Thank you again for engaging - it is supporters like you that help us build an ethical marketplace we can all feel good about.
Best wishes,
Naomi and thelittleloop team
A brilliant scheme to recycle kids…
A brilliant scheme to recycle kids clothes and a great place to find good quality 2nd hand pieces. The prices are very reasonable and the delivery is nice and fast.
26 november 2023
Antwoord van thelittleloop
Thanks so much for your glowing 5-star review and for supporting our mission to sustainably repurpose children's clothing! We love extending the lifecycle of these quality pieces and keeping them out of landfills. And passing the savings on to parents is so rewarding. We appreciate you taking the time to spread the word about our eco-conscious marketplace and reasonable prices paired with speedy shipping. Your kind words mean the world as we continue building a solution that really works for families and our planet!
Best wishes,
Naomi and thelittleloop team
Lovely range of clothes and so…
Lovely range of clothes and so reasonably priced, great to give well made clothes the continued wear they deserve. This was my second purchase and I will be back again. Easy to find what i was looking for and delivery was quick.
24 november 2023
Antwoord van thelittleloop
Thank you so much for taking the time to leave such a lovely review! We appreciate you sharing your experience with our little pre-loved clothing shop. 🥰
It makes us smile to hear that you had success finding quality pieces for your kiddos at reasonable prices. And fast shipping to boot - woo hoo! Giving these sweet hand-me-downs more life aligns perfectly with our sustainable mission.
We just love keeping clothing in circulation and out of landfills. Plus, passing deals on to caring parents like yourself means the world. Thanks again for choosing our shop for your repeat purchases - we can't wait to help dress your littles ones again soon!
Best wishes,
Naomi and thelittleloop team
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