Liven Reviews 

Antwoord van Liven

10 dec 2025

Greetings, Sylvie! ✨

Thank you for taking a moment to share what happened. Your case has been carefully reviewed, and a refund has already been processed for you. A confirmation email has been sent to your inbox with all the details. The amount will return to your balance once your bank completes its standard processing time.

To give you a bit more clarity, the first charge came from activating the seven-day trial for the main plan. The second charge was for the coaching add-on. This additional plan can only be added when a user personally confirms it on the checkout page, so nothing is applied automatically on our side. We understand how confusing this situation felt, and we are glad everything has now been resolved for you.

If you wish to cancel any of your plans in the future, this can always be done inside the Membership section of our app or by emailing us at support@theliven.com. The team will be happy to help with anything you may need.

We truly hope that receiving the refund brings some relief and shows our intention to support you fairly. Wishing you calm and joyful holidays ahead🎄

With gentle understanding,
Your Liven Team

Antwoord van Liven

Geüpdatet op 12 dec 2025

Greetings, Carlo✨

We truly appreciate you taking the time to share your update, and it saddens us to know that, despite our efforts to go beyond our standard refund policy, the outcome did not meet your expectations. We always value the opportunity to take extra steps to support our users, but unfortunately, as previously mentioned, we are limited by technical restrictions in our payment system and cannot proceed further in this instance.

Importantly, we’ve reviewed your case and are here to make sure everything is handled smoothly. Your refund, in amount of three transactions, has already been processed, and a confirmation email was sent to your inbox with all the details. The refunded amount will return to your balance once your bank completes the standard processing time.

Before any purchase is completed, we clearly show the plan price, renewal date, and subscription conditions, and the purchase can only be activated after a user personally confirms these details on the checkout page. Still, we’re glad we were able to process your refund, and we hope this helps reassure you of our intention to resolve everything fairly and transparently.

We reviewed your account activity and found that a confirmation email containing the subscription details was sent immediately after your purchase. This email includes the plan price, the renewal date, and your subscription terms, allowing you to review everything at any time. Sorry if the message didn't catch your attention at that moment.

I’d also like to clarify why the subscription didn’t appear in your iPhone’s subscription list. Subscription management in Apple’s settings only displays purchases made through the App Store. When a plan is activated directly on our website, Apple has no record of that purchase and therefore cannot display it under iPhone Subscriptions. These web-based subscriptions appear only in your Liven Membership section inside our app. We understand that it would be more convenient to manage all subscriptions in one place, and we appreciate this feedback, but the display of subscriptions is controlled entirely by Apple and cannot be changed on our side.

Lastly, we hope that our clarification and the outcome will bring you clarity and a bit better impression of the way we operate!

With gentle understanding,
Your Liven Team

Antwoord van Liven

8 nov 2025

Hi Chiel💫
Thank you for taking the time to share your feedback with us. We understand your concerns and want to ensure that everything is clear and resolved for you.

After receiving your message through our Support Team, we’ve already processed your refund and sent a confirmation email with all the details. Please check your inbox, including the spam or promotions folder, just in case the message was filtered there. We truly regret if it seemed that our reply took longer than expected - we always aim to respond quickly, and we can see that our team replied on the same day as your request.

We’d like to kindly mention that a confirmation email was sent to you right after your purchase, though it’s possible it may have been missed or filtered. Liven works on a subscription model where all plan details, including pricing and renewal dates, are shown clearly before activation to ensure full transparency. It seems your subscription was made directly through our website rather than the App Store, which is why it doesn’t appear in your iPhone subscription list. Apple’s system only displays subscriptions purchased through its own platform, and we completely understand how this could have caused some confusion.

We truly hope that this clarification, together with the completed refund, helps bring you peace of mind. Our priority is always to make sure every user feels informed, cared for, and fully supported. If you have any other questions, please do not hesitate to reach out to us at support@theliven.com. We will be glad to assist you with kindness and understanding.

With gentle understanding,
Your Liven Team

Antwoord van Liven

26 sep 2025

Hello, Sjoerd!

Thank you so much for your thorough feedback. It truly saddens us if we’ve left you with such an impression of how we operate our app, yet I’m grateful for the chance to address your concerns directly and hopefully provide clarity for you and our community.

I fully understand that the perceived value and overall impression of our app are deeply personal. Our team, alongside professionals in the mental health field, has worked extensively to ensure that the content we provide is meaningful and that our app is intuitive and easy to use. We’ve received a lot of positive feedback from our community, but we sincerely appreciate your input, as it helps us continuously rethink and improve aspects of our app — even if it may not have been the perfect fit for you.

Regarding the structure of our offerings, Liven operates as a single app. We do not have additional or separate projects, as all of our efforts are dedicated to making this app as usable and accessible as possible. Concerning AI, while I understand your concern, the only AI component is our in-app assistant, which is trained on a variety of professional approaches and sources to ensure that our users are heard, supported, and guided responsibly.

On the topic of pricing, our rates reflect the involvement of licensed professionals and mental health experts who shape and review our content. We recognize that perceived value is subjective, and your feedback has been shared with our financial team. We are actively exploring ways to make our pricing more accessible to a wider audience. Regarding autorenewal, we strive to be fully transparent: pricing differences for each plan and the auto-renewal policy are clearly outlined on the sign-up page. While we currently do not have automated renewal notifications, this feature is something we plan to incorporate in the near future.

Most importantly, I’m glad to confirm that our support team has processed a full refund for your latest transaction. This is to ensure that you feel cared for and to demonstrate that we take all concerns about auto-renewal and billing seriously. I hope this resolution brings some clarity and helps improve your impression of us.

I deeply appreciate your honesty and the time you took to share your perspective, and we are committed to learning from it to provide better experiences for all users.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

15 sep 2025

Hello!

I’m truly glad to hear that you found Liven constructive! 🌟 It’s encouraging to know that our app is providing meaningful guidance and helping you take steps toward self-discovery and personal growth. 

I hope that as you continue using it, each session brings even more clarity, insight, and practical tools to support your journey toward balance, understanding, and positive change. 🌸

Thank you for being with us,
The Liven Team

Antwoord van Liven

15 sep 2025

Greetings!

It truly saddens us to hear that your subscription was renewed unexpectedly, as this is no near the experience we want for you or anyone in our community. At the same time, I am truly relieved to know that our support team was able to respond right away and take the necessary steps to resolve it for you.

Your experience is a reminder of how important it is for us to make every step of the membership process as clear and seamless as possible, so you never feel caught off guard. We’ll continue working on improving the clarity of our subscription details and renewal process so such misunderstandings can be avoided in the future.

Most importantly, I hope the resolution provided brought you back a sense of trust and reassurance in us.

With deep appreciation,
Your Liven Family

Antwoord van Liven

8 sep 2025

Hey there, 

So happy to hear you had such a positive experience and felt well supported 🌟 Hope everything continues smoothly for you, and if you ever need assistance, don’t hesitate to reach out

Yours kindly,
The Liven Team

Antwoord van Liven

1 sep 2025

Hello Ann-Marie,

So happy to hear that you’re enjoying our app and feeling supported 💛 We hope your journey continues to bring insight, calm, and encouragement every step of the way :)

Yours kindly,
The Liven Team

Antwoord van Liven

3 aug 2025

Hello Katharina 👋

We hear you :) Take your time! We get that real change doesn’t happen overnight and we’d love to hear more from you whenever you feel ready to share. Hope our app becomes a helpful companion for you along the way!

With gratitude and care,
The Liven Team ✨

Antwoord van Liven

31 jul 2025

Hello Nicholas,

It’s great to hear that our app is helping you keep on top of your tasks and mood. Sometimes things feel bigger than they actually are - but a little nudge can make all the difference. We hope Liven keeps making your day a bit easier. If you ever want to chat or need support, we’re here for you 💖🙏

Yours kindly,
The Liven Team

Antwoord van Liven

26 jul 2025

Hey Snaikie 👋

Thank you for taking the time to share such a thoughtful perspective. It means a lot when professionals in the field take a closer look at what we’re building - your insights help us reflect on how we can do better.

To clarify one important point: we don’t claim to have official partnerships with any universities. Some of the psychological frameworks and research that inform our approach are based on publicly available academic work, but we don’t present it as direct collaboration. Our intention is to bring these evidence-based ideas into a practical, accessible format - especially for people just beginning their journey with self-work and emotional health 🙌

We also don’t position Liven as a substitute for professional care and we’re aware it may not be the right solution for everyone. But we also see encouraging stories from users who’ve found our tools genuinely helpful, whether as a complement to therapy or as a first step toward better awareness.

As for our explanations inside Liven - our goal is to speak in a way that feels approachable and relatable to those unfamiliar with psychological terms, without overwhelming them early on. Still, your feedback is fair and we’re actively thinking about how to improve this balance between clarity and scientific grounding.

Even though you haven’t had the chance to try our app in depth, we appreciate your openness. If you ever decide to take a closer look or have more questions, we’d love to connect - you can always reach us at support@theliven.com

Wishing you all the best in your work and beyond,
The Liven Team

Antwoord van Liven

Geüpdatet op 9 jul 2025

Hello there, Hanne!

Thank you for taking the time to share your experience — I truly appreciate you highlighting what happened, and I want to sincerely apologise for the stress and frustration this situation has caused you. This is absolutely not the experience we ever intended, and I’m genuinely sorry that things unfolded this way.

First of all, I’d like to address the cancellation process. While we respect that you took action by cancelling through PayPal, unfortunately, this method doesn’t fully disconnect your subscription from our system. Since your membership was originally activated through our web platform, it must be cancelled either directly via the Membership section in Liven app’s Settings (as described in our Help Center), or by contacting our support team. I'm very sorry that this wasn't made clearer, and that you weren't aware of these steps — this gap in communication is fully on us.

That said, I want to be completely transparent: we never intended to lock you into any kind of membership, nor do we have the technical ability to force unwanted charges. On the contrary, we do our best to clearly present all billing terms — including renewal cycles, pricing breakdowns, and cancellation options — both during sign-up and within our app itself. Still, it’s clear that something here didn’t feel right to you, and for that, I apologise deeply.

I’m also very grateful that you reached out to us. After carefully reviewing your case, I’m glad to confirm that our support team has already issued a full refund for your most recent transaction and ensured that your membership has been fully cancelled. We hope this resolution brings you some peace of mind and helps shift your impression of our app and our intentions.

If there’s anything more we can do to support you — or if you have any lingering questions — please don’t hesitate to reach out to us at support@theliven.com. We’re here to help and want to ensure you feel cared for and respected every step of the way.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

Geüpdatet op 4 jul 2025

Hi there, Majanka!

Thank you sincerely for sharing your thoughtful feedback. We truly appreciate that you recognize the value of our app and that you took the time to highlight both the subscription process and your experience with our support team. 💕

I want to acknowledge your clear understanding of our automatic renewal policy, which we do our best to present transparently in our terms and conditions. We realize, however, that subscription management through our app itself can sometimes be less obvious than through the usual app store platforms, and we’re sorry if this caused any inconvenience or surprise.

It’s heartening to hear that our customer service was able to respond promptly and helpfully to your request for a refund, and that the process was smooth and friendly. Our team works hard to treat every user with respect and care, especially in situations involving billing concerns, because we deeply value the trust placed in us. 🌿🤗

If you have any further questions or suggestions on how we could improve subscription clarity or app experience, please don’t hesitate to reach out at support@theliven.com. Your feedback is invaluable as we continue refining Liven to better serve our community. ✉🤍

With heartfelt thanks,
The Liven Team 🐨

Antwoord van Liven

20 jun 2025

Hey Karin,

Appreciate you taking a moment to share that ✨ It’s great to hear that the flow and structure work well for you - that’s exactly what we had in mind when putting it all together. If you ever want to dive deeper or explore more tools, we’d love to help. Just drop us a note anytime

Yours kindly,
The Liven Team 🌸

Antwoord van Liven

Gepubliceerd op 16 jun 2025

Hey there 👋

We appreciate you sharing your perspective - no argument here at all. Self-discovery is a deeply personal journey, and there’s no one-size-fits-all solution. We also totally get that our app might not have resonated with you, and that’s completely okay. Everyone needs to find the support and tools that feel right for them 💖

We do know there are many users who’ve found real value and help in what we offer, but if you feel it’s not what you’re looking for, we’re glad you recognized that early. We genuinely wish you find the kind of support that truly resonates with you.

If you have any other questions or want to chat, just drop us a line at support@liven.com - we’re always ready to help.

With gratitude and care,
The Liven Team ✨

Antwoord van Liven

10 jun 2025

Dear Nancy,

We want to begin by sincerely apologizing for the experience you’ve had with us. This is absolutely not the kind of experience we want for any of our users, and it is deeply disheartening to hear that you were left with the impression that you were subscribed without your permission. Please know that this is not accurate — we would never want, nor do we have any ability, to force anyone into purchasing a membership.

To be transparent, the process begins only after you pass our initial test, at which point we clearly provide all billing details, including information about auto-renewal and the difference between discounted introductory pricing and standard pricing. Only then do we allow you to choose your payment method and actively confirm your purchase. In other words, no payment can be processed without your explicit and strict consent. However, we absolutely understand that this information can sometimes be overlooked, and we regret if that caused any confusion.

We also want to sincerely apologize if you had to escalate this matter with your bank — we clearly recognize how much additional stress and frustration this must have caused during an already difficult situation.

Most importantly, we want you to feel truly heard, cared for, and valued as a customer. So, as an exception to our usual refund policy, we are happy to inform you that our team has issued a full refund for your latest transaction. The funds should appear on your original payment method shortly, and we sincerely hope this helps to make things right.

If there’s anything more we can do to support you or clarify any further questions, please don’t hesitate to reach out directly at support@theliven.com. We are here to help and want to ensure you feel fully supported every step of the way.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

9 jun 2025

Hey Saskia,

We're really sorry to hear this and are here to help make things right 👉 The good news is: your subscription has already been canceled, and no further charges will be applied. You’ll still have access to our app until the end of your first month, so there’s a bit of time left if you’d like to explore what out app has to offer. We've also sent you an email with all the details of the cancellation, so everything’s clear and transparent.

To give you a full picture of what happened: you activated a monthly plan at a discounted rate, and since you contacted us before the end of your first billing cycle, no further charges have been applied. Everything has now been fully canceled, and we hope this gives you peace of mind 🌿

We’re genuinely sorry if it wasn’t immediately obvious how to cancel your subscription. We do our best to highlight this during the purchase process, but we know things can sometimes go unnoticed. If users ever want to manage their plan, it’s super easy to do right in our app: Settings → Help & Support → Membership.
And of course, you're always welcome to email us at support@liven.com - our team is fast and thorough 🙌

We really hope you'll consider giving our app another try in the future. We're always improving, listening, and building with care. Whenever you're ready - we’ll be here

Yours kindly,
The Liven Team

Antwoord van Liven

Geüpdatet op 7 jun 2025

Dear Robin,

We’re truly sorry to hear about your experience, and we want to thank you for bringing this to our attention. Please know that what you’ve described is absolutely not the experience we want for any of our users.

First and foremost, we sincerely apologize for any confusion or frustration caused by the charges you mentioned. We completely understand how concerning unexpected billing can be, especially when it feels unclear or unsupported. We also deeply regret that you've had difficulty obtaining an invoice and receiving timely help — this is not the level of service we strive to provide, and we want to make this right.

To clarify, the initial charge of 34.99 EUR likely corresponds to a discounted introductory offer presented upon sign-up, and the subsequent 99.99 EUR would be the regular renewal price for the following billing period. This pricing structure — including the auto-renewal nature of the membership and the difference between the initial and ongoing prices — is always presented prior to payment on the sign-up page and is also available within the Membership section of Liven app. Additionally, a confirmation email is sent after each transaction. That said, we understand that this information can sometimes be overlooked, and we take full responsibility for ensuring these details are more visible and clear moving forward.

Regarding the refund and invoice request — we hear you. While our support team works hard to adhere to our policies, we also recognize that no case is the same. We would love to resolve your case with utmost clarity and fairness, acknowledging the full context. That includes issuing invoices upon request and offering refunds when appropriate, especially if you didn’t benefit from the service.

Most importantly, after carefully reviewing your case, we’re truly glad to confirm that a full refund of 99.99 EUR for your latest transaction has been successfully processed. The amount has been returned to your original payment method, and you should see it reflected in your account within a few business days. We understand how important this resolution is to you and sincerely appreciate your patience throughout this process.

I deeply apologize for any stress or inconvenience this situation may have caused. Your experience matters to us, and we’re committed to turning it around.

Thank you for being with us,
The Liven Team

Antwoord van Liven

17 mei 2025

Dear Sammie,

Thank you for taking the time to share your experience — we’re truly sorry to hear how things unfolded for you. This is absolutely not the impression we ever want to leave, and we deeply regret that your interaction with Liven has left you feeling frustrated and disappointed.

We’re especially sorry if our content, tools, or guidance did not resonate with you or offer the value you were seeking. Our team puts great care into ensuring the clarity, relevance, and depth of everything we offer, so it’s disheartening to know it didn’t meet your expectations. Your feedback is taken seriously and will be shared with our content and experience teams as we continuously strive to improve.

Regarding the cancellation and billing concerns, we sincerely apologize for the confusion and stress caused. From what you described, it sounds like there may have been a misunderstanding in the cancellation process. If the cancellation was initiated immediately but not confirmed or fully completed, the system may not have registered it as final — leading to the renewal charge you’re now seeing. This is a serious issue on our side in terms of communication and clarity, and we take full responsibility for the confusion this caused. We’re also deeply sorry you weren’t notified in advance about the renewal. While this feature is not currently part of our system, we’re actively working to implement renewal notifications to prevent situations like this in the future.

Additionally, it seems your subscription was likely processed through our app’s internal system rather than directly via App store or Google Play, which is why it didn’t appear in your phone’s native subscription settings. We understand how confusing this can be, and we’re very sorry that this lack of visibility contributed to your experience.

We do share all the key details regarding our membership — including the auto-renewal structure and the difference between the first-month discounted price and subsequent full-price periods — before any payment is confirmed. That said, if it wasn’t clear enough to you, then we’ve missed the mark, and that’s something we need to fix. It’s never our intention to be unclear or unfair — and we deeply regret that this was the impression we left in your case.

We’d be truly grateful for the chance to look into your case directly and make things right. If you’re open to it, we've requested additional information via Trustpilot. We'd be happy to assist you further. Alternatively, you can always reach out to us directly at support@theliven.com, and we’ll gladly help you with your concern.

Again, we are truly sorry for your experience and thank you for helping us see where we must do better. Your voice matters.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

5 apr 2025

Dear Leon,

Thank you so much for sharing your thoughts with us! We’re really sorry that you encountered difficulties with the payment process. We can only imagine how frustrating that must have been. But we’re so relieved to hear that our team was able to assist you and help get things back on track. Your experience matters deeply to us, and we’re glad we could make it right for you!

If there’s anything else you need or if you have any questions, please don’t hesitate to reach out to us at support@theliven.com. We’re always here to support you, and we want to ensure everything goes smoothly for you moving forward.

With care,
The Liven Team 💙