Liven Reviews 

Antwoord van Liven

14 feb 2025

Dear Alexander!

We’re truly sorry to hear about your experience. 😔 We take issues like this very seriously, and we completely understand your frustration. Our goal is always to provide a transparent and supportive experience for all our users.

To help clarify some details, we do have an auto-renewal policy in place to ensure uninterrupted service, which is explained clearly in our subscription policies on the website and the checkout page at the time of purchase. However, if this wasn’t clear or unexpected for you, we deeply regret that.

To assist you better with resolving this for you as quickly as possible, we have requested some additional information via Trustpilot.

We’re here to help, and we want to make sure everything gets sorted out. Thank you for bringing this to our attention, and we truly hope we can work together to find a solution. 💖

With our best intentions,
Your Liven Team

Antwoord van Liven

27 jan 2025

Dear Marit,

Thank you for sharing your feedback, and we're truly sorry for the confusion and frustration you’ve experienced. We completely understand how concerning unexpected charges can be.

To clarify, our app offers a discounted price for the initial trial period, after which the full price is applied with auto-renewal. This information is presented on the checkout page. We’re sorry if this wasn’t communicated effectively, and we sincerely apologize for any inconvenience this caused. 🙏

We're happy to confirm that our support team has already reached out to you and processed the refund as per your request. We're always here to help, so please don’t hesitate to get in touch if you have any further concerns. ✨

We are grateful for your patience as we worked to resolve this. Wishing you all the best on your journey, and we're here if you ever need us! 💜

With care,
Your Liven Team

Antwoord van Liven

23 jan 2025

Hi there,

Thank you for sharing your thoughts. We’re deeply sorry to hear about your experience, and we sincerely apologize for any frustration or confusion caused.

We want to clarify that our subscription model includes auto-renewal, which means that once the trial period ends, the subscription automatically renews at the full price unless cancelled beforehand. We offer an initial discounted price for the trial period to give users the opportunity to explore the app before committing to the full price. We’re truly sorry if this wasn’t made clear enough during the sign-up process, and we’ll work on improving communication in this aspect moving forward.

Please also accept our sincere apologies for the delay in responding to your emails. We understand your concerns and want to resolve this matter for you as quickly as possible. To help us investigate your case more thoroughly and locate your account, we’ve sent a request for additional details through Trustpilot. Once we have this information, we can provide you with more specific details about your subscription and begin the refund process. 💸

We appreciate your patience, and we are committed to making this right for you. 💜

With care,
Your Liven Team

Antwoord van Liven

Geüpdatet op 30 jan 2025

Hi there,

Thank you for your feedback. We are deeply sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We understand how concerning it must be to see unexpected charges. Please know that this is certainly not the experience we aim to provide, and we truly apologize for the delay in our response.

We have now reviewed your account and noticed that you purchased what seems to be a monthly plan rather than a free trial, and we also observed that you purchased the e-book bundle.

We'd like to let you know that all purchases on our service require your confirmation, including the entry of payment details such as CVV, card number, etc. However, we sincerely apologize if this was not intentional.

At this point, we have processed a refund for the charges we were able to assist with. Please check your inbox for further details.💸

We sincerely hope that we’ve addressed your situation and clarified everything for you. If not, please don’t hesitate to reach out to us again.💜

With care,
Your Liven Team

Antwoord van Liven

15 jan 2025

Dear Annemiek,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and deeply regret any frustration or disappointment caused.

We’d like to clarify that all relevant information about our subscription process, including the auto-renewal feature, is presented on the checkout page and in our subscription policy. However, we understand that this may not have felt entirely clear, and we sincerely apologize if it caused any confusion. 🙏

We’re also deeply sorry that our app didn’t meet your needs or expectations. We genuinely aim to provide meaningful support to all our users, and it’s disheartening to hear that we fell short in your case. We appreciate you giving Liven a try and we truly value the opportunity to help, even if it wasn’t the right fit for you.

After reviewing your case, we can confirm that your refund has been successfully processed. We’re glad we could resolve this for you, and we’re grateful for your patience during this process.

If there’s anything else we can assist you with or if you’d like to share additional feedback, please don’t hesitate to reach out to us at support@theliven.com. ✉

We’re committed to improving and learning from experiences like yours. 💜

With care,
Your Liven Team

Antwoord van Liven

5 jan 2025

Dear Kelly,

Thank you for sharing your feedback with us. We’re deeply sorry to hear about your experience and would like to address your concerns thoroughly.🙏🏻

Regarding the subscription pricing, our service offers an initial discounted rate to allow users to explore the app before transitioning to the full subscription price. This information is clearly outlined on the checkout page to ensure transparency, but we truly regret if this was unclear or came as a surprise to you.

As for managing subscriptions, since they are processed through our website, they are not visible in the App Store. This is a common practice among many subscription-based services. That being said, subscriptions can be easily canceled within our app under the “Membership” section. If you encountered any difficulties in this process, we sincerely apologize for the frustration it may have caused and are here to assist you further.

We’re also sorry that our app didn’t fully meet your needs. Our content is uniquely developed in collaboration with licensed therapists and mental health professionals, aiming to provide structured support and personalized insights for users navigating challenges such as ADHD, procrastination, and more. While we understand that our approach may not suit everyone, we deeply regret that it didn’t resonate with you.

We genuinely regret any inconvenience you’ve experienced. If you’d like assistance with a refund or need further help with your subscription, please don’t hesitate to contact us at support@theliven.com. We’d be happy to resolve this for you promptly.

Thank you again for bringing this to our attention.💜

Yours kindly,
The Liven Team

Antwoord van Liven

4 jan 2025

Dear Katrijn,

We truly understand your frustration and deeply apologize for the confusion and inconvenience this situation has caused. We are committed to ensuring that every user has a transparent and smooth experience, and it seems we’ve fallen short in your case.💖

Our subscription model includes auto-renewal, which is intended to provide continuous access to our services. During the sign-up process, the details of this subscription, including the renewal terms, are clearly communicated. However, we understand that unexpected charges can be distressing, especially when they occur without your intention to continue using the app.

It seems that the subscription was renewed multiple times, and we are sincerely sorry for any confusion this may have caused. Our support team has personally reached out to you via email, explaining the details of the subscription and addressing your concerns. We’ve already processed a refund and hope this resolves the issue for you.💸

If you haven’t already received the refund, please allow 5-7 business days for the amount to reflect in your account. Should you have any further questions or need assistance, don’t hesitate to contact us at support@theliven.com. We’re here to assist you every step of the way.

We truly appreciate you bringing this to our attention and are grateful for the opportunity to make things right. We hope to regain your trust and provide a more positive experience moving forward.🌿

With kindness and care,
The Liven Team

Antwoord van Liven

Geüpdatet op 7 jan 2025

Dear Maria,

Thank you for sharing with us. We’re truly sorry to hear about your experience and any frustration caused. We understand how upsetting unexpected charges can be, and we’d like to address your concerns as thoroughly as possible.

To provide some clarity, our subscriptions are set to renew automatically to ensure uninterrupted access to our services. This information is outlined during the purchase process and in our terms, but we understand how it might be missed, and we sincerely apologize if it wasn’t clear.

After carefully reviewing our communications, we noticed that you’ve already reached out to your bank.

I’m truly sorry we couldn’t assist you in a timely manner. We set high standards for ourselves, and we clearly fell short in your case. I’ll personally forward your feedback to the relevant team to take immediate steps to prevent similar situations from occurring. We genuinely appreciate you bringing these matters to our attention, and we are committed to improving based on your experience.

Your feedback is incredibly valuable in helping us improve our communication and processes. 💙

With our best intentions,
Your Liven Team

Antwoord van Liven

31 dec 2024

Hello Lisette!

We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be. Please know that we take these concerns seriously and want to make sure you have a smooth experience.

We want to assure you that our support team has already contacted you and provided a refund for you. Also, they share your subscription details, and confirmed a cancelation with immediate effect.

Additionally, please keep in mind that Liven subscriptions have auto-renewal activated by default after a trial period. All the relevant information regarding subscription processes is clearly outlined during the signup process. And we deeply apologize if the information was somehow missed or overlooked.

We deeply apologize for the inconvenience this has caused, and we are committed to helping you resolve any further issues. 💙 Please don't hesitate to contact us if you have any more questions or need assistance!

With our best intentions,
Your Liven Team

Antwoord van Liven

26 dec 2024

Dear Isa,

First and foremost, we want to sincerely apologize for the confusion and the frustration you've experienced with these charges. We completely understand how upsetting this situation must be, and we assure you that this was never intended.

From what you’ve shared, it seems that our system tried to activate a trial subscription after you completed the sign-up process. This is a normal part of how our subscription system works. However, we do recognize how distressing it can be when things don't go as planned.

Regarding the multiple charges, your bank has declined the transactions for security reasons, which is why the subscription couldn't be activated. Unfortunately, this is something that’s outside our control, but we highly recommend reaching out to your bank to get more information and resolve any issues related to the block.

If you need further assistance or have any questions, please don’t hesitate to contact us at support@theliven.com. We’re here to help you however we can.

Once again, we're truly sorry for the inconvenience and confusion caused.

With care,
Your Liven Team

Antwoord van Liven

20 dec 2024

Dear Bryan,

Thank you for bringing this to our attention. We’re truly sorry to hear about the unexpected charges and the frustration this situation has caused. Allow us to provide some clarity and assist you further.🙏🏻

It seems the charges you mentioned occurred because the subscription remained active after the trial period. Liven operates on an auto-renewal basis, meaning subscriptions automatically renew unless they are canceled at least 24 hours before the end of the trial or billing cycle. This policy is clearly outlined during the signup process to ensure transparency.

That said, we’ve carefully reviewed your case and have already processed a refund for the charges. Additionally, your subscription has been canceled to prevent any further renewals. You should receive confirmation of this refund in your email shortly, so kindly check your inbox.💸

We deeply regret any inconvenience this has caused and sincerely appreciate your patience and understanding as we resolved this matter. If you have any further questions or concerns, please don’t hesitate to reach out to us at support@theliven.com.💜

Yours kindly,
The Liven Team

Antwoord van Liven

4 dec 2024

Dear Lyneth,

We’re truly sorry to hear about your frustration and understand how upsetting this situation must feel. We want to assure you that we take every subscription-related matter very seriously.

Within our app, we offer a very simple process to manage subscriptions in the “Membership” section, provided the subscription was made through our web platform. Subscriptions made this way can be easily canceled on your own, and our support team is always happy to assist with this process.

To help us resolve this for you as quickly as possible, we’ve requested more information via Trustpilot. Once we have all the details, we’ll move forward with finding a solution. Alternatively, you’re more than welcome to reach out to us directly at support@theliven.com, where we’d be more than happy to assist you with your refund or any other questions you may have.

We genuinely appreciate your patience and the opportunity to make things right. We’re here for you every step of the way. 💜

With kindness and care,
The Liven Team

Antwoord van Liven

25 nov 2024

Dear Customer,

Thank you for reaching out and sharing your concerns with us. We truly regret the frustration and distress this situation has caused. Please know that your feelings are completely valid, and we take such matters very seriously.💚

To clarify, our subscription operates with an auto-renewal feature to ensure uninterrupted access to Liven’s resources. These details are outlined during checkout and in our subscription policy. However, we recognize that this information might sometimes be missed, and we sincerely apologize if this has caused any inconvenience.

We’ve also reached out to gather additional details to fully investigate this matter and assist you in resolving it as quickly as possible. Additionally, our team is here to provide step-by-step guidance to address any issues you’re facing. You can also contact us directly at support@theliven.com, and we’ll prioritize your request.

We sincerely hope that resolving this has made your experience with Liven a little smoother. Our top priority is ensuring you feel valued, heard, and well taken care of. If there’s anything more we can do, don’t hesitate to reach out.💜

With kindness and care,
The Liven Team

Antwoord van Liven

14 nov 2024

Dear Eva,

Thank you for your feedback. After reading your review, we understand that you may have encountered an unexpected subscription renewal, and we sincerely apologize if this caused any inconvenience.🙏🏻

For clarity, we strive to be fully transparent in our policies and always provide information about auto-renewal both in our subscription policies and on the checkout page to ensure complete visibility. However, we completely understand how easy it can be to overlook these details.

We greatly appreciate the opportunity to clarify this important point, and if you have any further questions, please don’t hesitate to reach out to us at support@theliven.com.🐨

Yours kindly,
The Liven Team

Antwoord van Liven

13 nov 2024

Dear Annie,

Thank you for sharing your concerns with us.

We understand how frustrating unexpected charges can be, and we want to clarify that our subscription model is designed to ensure seamless access to our service, with the trial period serving as an introductory offer that transitions to the full price afterward. This information is clearly stated in our subscription policies and also on the checkout page. Regardless, we deeply regret that this was unexpected for you.

As of now, we're pleased to confirm that we've issued a full refund for your latest transaction. Please check your email for the refund confirmation.✉️

Once again, please accept our sincere apologies for this situation, and we hope this has helped to leave a more positive impression of our service. If you have any suggestions on how we can enhance our service, please feel free to share them with us at support@theliven.com.

Thank you for your understanding.🐨💜

Yours kindly,
The Liven Team

Antwoord van Liven

13 nov 2024

Dear Mark,

Thank you for your feedback. We understand your concern and would like to clarify some details about how our subscription works.

We are completely transparent in our policies, and information about our auto-renewal subscription model is always provided in our subscription policies and on the checkout page. We certainly recognize that auto-renewal may not be everyone’s preference, so we always leave the option to disable auto-renewal at your discretion.

Additionally, when downloading our app from the App Store, we offer a lifetime plan, which is a one-time payment.

We’re very sorry if any of these details were unexpected, and we’re more than happy to address any of your concerns. If you’d like to discuss a refund or need further assistance, please don’t hesitate to reach out to us at support@theliven.com.🐨💜

Yours kindly,
The Liven Team

Antwoord van Liven

26 okt 2024

Hi there,

Thank you so much for your recommendation! We’re thrilled to hear that you’re enjoying the encouragement provided by our app. Your support means a lot to us, and we’re committed to helping you on your journey. 😉

If you have any feedback or suggestions on how we can make your experience even better, please feel free to reach out. We’re here to help!💜

With care,
Your Liven Team

Antwoord van Liven

18 okt 2024

Dear Inge,

Thank you for sharing your experience with us! We’re thrilled to hear that our community’s reviews helped you make an informed decision about your subscription. It’s so important to feel confident and comfortable with your choices, and we’re glad you were able to avoid any unwanted commitments!

If you ever have questions or want to explore what Liven has to offer in the future, feel free to reach out. We’re here to help you on your journey whenever you’re ready! 😉

With care,
Your Liven Team

Antwoord van Liven

15 okt 2024

Hi there,

Thank you so much for your kind words! We’re delighted to hear that Liven has been both helpful and thought-provoking for you. Knowing it’s encouraging you to dig deeper and focus on self-growth is exactly what we hope for. 🌟

If you ever need guidance or have questions, please don’t hesitate to reach out at support@theliven.com—we’re here to support you every step of the way.

Wishing you continued insight and progress! 😊

With care,
Your Liven Team

Antwoord van Liven

25 sep 2024

Dear Marjolijn,

We're truly sorry to hear about the unexpected charge you encountered. It’s possible that the subscription was activated when you completed our test, which may have led to the situation you’re experiencing.

After reviewing your case, we noticed that you faced a technical issue with an expired subscription, and we sincerely apologize for any confusion this has caused. We understand how frustrating this can be, especially when it feels like your intentions weren’t respected.

Since you expressed that you weren’t interested in using our services at this time, we’ve decided to proceed with your refund. You should see the amount reflected in your account shortly.

Thank you for your patience, and we truly apologize for the inconvenience you’ve experienced.

If there’s anything else we can do to assist you, please don’t hesitate to reach out at support@theliven.com. We're here to help!💜

With care,
Your Liven Team